*

Robert J. Wade

Indianapolis, Indiana *****

Cell: 317-***-****, ad44w8@r.postjobfree.com

Work Summary:

Experienced in the areas of Configuration Management, Service Management (Change Request, Engineering Release), SDLC, Application Support, Data Management, Process Integration & Improvement, Metrics collection (KPI)/Reporting, Software Quality Assurance testing, Business Analysis, Compliance and Financial Auditing, Systems and Database Analysis/Support. DFAS (Defense Finance and Accounting Services): IT Specialist (2210, 12-5), February 2021 – Current

(Full time, 40 hours per week), Indianapolis, Indiana STANFINS Payroll Systems Support: (Full time, 40 hours per week)

Provide quality assurance testing for STANFINS software releases (SIT, SQT, LSVT Test Coordinator)

Conduct annual control test reviews for FISCAM/FISMA/RMF (Risk Management Framework) audit controls to support audit steadiness and ensure ATO (Authority to Operate) rating is maintained. Generate, retrieve, and verify artifacts to support test results.

Process and distribute weekly STANFINS fiscal code data table updates for internal customers.

Review/update process/policy/planning documentation to incorporate improvements and verify team follows documented processes throughout the SDLC. Team has transitioned from waterfall to agile methodology.

Performed testing for a ServiceNow project to integrate SLA document review/approval/monitoring process into ServiceNow which provides visibility into SLA’s, and alerts stakeholders of pending expirations/renewals. State of Indiana DCS (via C&I/Repucare contract): SR. Business Analyst, March 2020 – Nov. 2020,

(Full time, 40 hours per week), Indianapolis, Indiana Indiana DCS (Department of Child Services) Business Process redesign project:

Support State of Indiana’s process redesign for DCS to improve capacity and outcomes. DCS is migrating to Salesforce platform and Atlassian tools (Jira and Confluence) to support their Agile SDLC

Created Lucid Chart process flows of AS-IS and TO-BE business processes

Created user stories mapped for TO-BE processes with traceability to department polices, federal guidelines, and process improvement opportunities/tech enhancements

Stored deliverables in Confluence and Jira (process flow deliverables in Confluence (Visio and PDF), reports/user stories as Issues in Jira (MS Word)

Mapped User stories in Jira to Epics based on department CCWIS (Comprehensive Child Welfare Information System) work modules. Issues all linked to business objects and flows for traceability and reporting.

Met with organizational team units for business process discovery to document current processes and capture desired enhancements, pain-points, reporting needs, and other process improvement ideas

Captured requirements info for desired Dashboards and Metrics for the new system

All deliverables approved by client and handoff to Accenture for implementation completed by deadline of October 2020. FedEx Supply Chain: Business Process Specialist June 2019 – September 2019

(Full time, 40 hours per week), Indianapolis, Indiana Manhatten Warehouse and Labor Management Systems and reporting support:

Prepared daily collection of operations KPI metrics/reports, Jira IT priorities list, per customer SLA/SOW and internal stakeholder requirements

Support OPS management team for process improvement working with site industrial engineer to capture process changes and ensure valid measurements are being captured/tracked/reported for metrics

Gather requirements for stakeholder metrics and business intelligence reporting and work with COGNOS developer resources to build/test/verify/distribute reports to stakeholders

Create special ad hoc request reports/charting/dashboards for stakeholders as needed

Prepare daily Operations report package and chair meeting for OPS review 2

Utilize custom Excel tools for Labor Management planning and daily Output Productivity reporting/tracking, distributed to OPS managers and supervisors

Support OPS management team requests for data analysis, trends, and assist driving process improvements for positive, measurable, operational improvements in productivity and cost reduction

Supported Labor Management project team to design/test/rollout of Manhatten’s LM module Simon Property Group: Application Configuration Analyst/Business Analyst May 2013 – February 2018

(Full time, 40 hours per week), Indianapolis, Indiana Salesforce migration and Audit support:

Coordinated quarterly SOX (Sarbanes-Oxley) financial audit artifact collection and storage including Salesforce SOC (Service Organization Control) reports, bridge letters and vulnerability scans

Utilized Certus for ITGC submissions and worked with internal audit to resolve deficiencies in artifacts or comments

Performed Salesforce migrations both onsite and via remote team sessions (Webex) to coordinate deployment and stakeholder testing. Modify and verify configuration as needed as part of migration.

Utilized Demand Tools for Salesforce data manipulation/harmonizing/license management

Support DocuSign’s e-signature process monitoring/maintenance

Scheduled and maintained Salesforce reports for business distribution lists Ivanti Ivanti Cherwell Service Management System: ITSM Application dev/support:

Member of trade study team that looked at ITSM solutions such as Ivanti Ivanti Cherwell, ServiceNow (SNOW), BMC Remedy

Provided admin, configuration, development, and Business Analyst support for successful IVANTI IVANTI CHERWELL (ITIL compliant) implementation across IS organization (Portals and User Client)

Supported rollouts of new work management functionality in Ivanti Cherwell (IS CENTRAL) (Incident, Service Requests, Services, Change Requests, Self Service Portal, CMDB, Release management, Dashboard monitoring, etc.)

Performed pre-release migration testing, and post release smoke testing for IS CENTRAL bug-fixes/enhancements

Increased productivity and communication across the IS organization by integrating current business processes into Ivanti Cherwell service management system and developed dashboards for visibility into ongoing workflow and metrics

Submit, track, and test Business System enhancement/bug fix requests and process integration

Update/support application CMDB CI's for use in work management processes and topology mapping

Supported yearly CR (Change Request) freeze period VP change approval process

Provided Ivanti Cherwell Admin support (users, groups, access, configuration etc.)

Provided daily support to IS CENTRAL customers/users, assist with queries, reports, etc.

Provided training to users/customers prior to rollouts of new functionality

Served as Business Systems stakeholder rep for portal enhancements/usage

Served as Business Analyst to leverage IS CENTRAL (Ivanti Cherwell) service management capabilities to support process improvements (requirements gathering, change and release management, application support)

Integrated disaster recovery event tracking into service management tool/dashboards

Performed quarterly audits of application Change approval process

Served as Business Analyst for IT application upgrade/bug fix/enhancement releases

Mapped application support team processes to drive continuous process improvement and measure against baseline

Served on Ivanti Cherwell Service Management CAB (Change Approval Board) for bug fix and enhancement work

Coordinated unified test environment upgrades using Ivanti Cherwell. Monitored/reported status to stakeholders during project

Supported SDLC by integrating workflow processes into Ivanti Cherwell Service Management tool and performed regular auditing

Configured Ivanti Cherwell to collect and report monthly application uptime metrics, ensured proper root cause analysis assigned and completed. Distributed metrics to stakeholders via dashboards and automated monthly emails.

Gathered requirements from business system managers to implement Ivanti Cherwell service management dashboards for performance management/improvement/monitoring/metrics

Integrated ReqPro, Jira, and Doc-n-tools requirements and bugfix/enhancement tracking into Ivanti Cherwell

Integrated business change approval and integration testing into Ivanti Cherwell change/release management process Application Dev/Support and Environment Management: 3

Drove continual process improvement for application dev and support teams

Coordinated quarterly audit artifact collection, reviewed CAG (Compliance Auditing Guidelines) prior to audit submission

Chaired monthly IS APP Roadmap meetings, updated and published roadmap for stakeholders

Provided/reviewed Salesforce CAG artifacts for quarterly audits

Rolled out new application centric common file share repository and assisted staff with migrating artifacts to new structure

Represented Business System Application org for Unified Workspace efforts (desktop, Citrix, VMs)

Perform and improved Salesforce migrations per SOX segregation of duties requirements and process controls

Used CRM Fusion DemandTools to perform data manipulation/cleanup in Salesforce as needed

Tracked and published monthly application uptime statistics and distribute to stakeholders

Coordinated/tracked/reported UAT2 (unified test environment) refreshes

Served on Unified Workspace team to maintain Citrix and VM test environment configurations to match user desktop configurations for integration testing as well as other Unified Workspace projects

Prepared Business systems applications disaster recovery/exercise documentation

Provide application configuration and business analyst support for Leasing, CRM, Financial Management, Purchasing, Human Resources, Point of Sale, and Budget/Forecasting applications (ex: JDE, ANAPLAN, SALESFORCE, DocuSign, Peoplesoft, Workday, Basware, Taleo Et al.)

Change Control/Release Management:

Performed and published quarterly application migration compliance audits, ensure current process have proper controls

Perform Quarterly audit updates for Salesforce and updates for active/terms for licensing

Monitored overdue or orphaned CRs (change requests), and worked to close

Worked with infrastructure and Change stakeholders to implement process improvements for CR/Tasks

Served as business systems rep for weekly CRB (Change Review Board) meetings, chaired meeting as needed Wellpoint/Anthem (Indecon contract): Sr. Configuration Engineer Oct. 2011 – Sept. 2012

(Full time, 40 hours per week), Indianapolis, Indiana

Provide configuration management for mainframe and client-server developer teams and test environments

Assist and backup the FEP Release Manager

Develop/maintain topology maps for production/test environments for application platforms

Provided gap analysis of DEV/SIT/UAT differences and wrote project charter for improving test environment fidelity

Instituted process controls for governing test environments: SIT (system integration test) and UAT (user acceptance test)

Conducted trade study for version control tool selection, coordinated rollout of ClearCase UCM for .NET development team

Stood up a CM SharePoint site for central repository of topology and environment artifacts and reference materials Northrop Grumman: Configuration Manager, Data Manager, Software QA March 2000 – Jan. 2010

(Full time, 40 hours per week), Onsite at Raytheon Technical Services, Indianapolis, IN. Configuration Manager: V-22 Simulation Products June 2001 – January 2010

Provided Software Configuration Management (SCM) support for V-22 Simulation Lab Software development team

Participated in successful CMM (level-3&4) CMMI (level-4&5) assessments for Raytheon Technical Services Corp

Implemented new project and org-wide engineering processes for VDDS (V-22 Dynamic Display Simulation) software products group to comply with CMM and CMMI requirements

Performed software builds, installed software for FQT, and released software to customers (Rational tools)

Maintained source code and build logs using Rational CM tools

Developed, reviewed, and released deliverables for VDDS software running on Windows and Unix/Linux platforms

Chaired CCB (Change Control Board) meetings

Maintained document/change control using CM Synergy and Change Synergy.

Distributed ECN (engineering change notices) and rollup requirements docs for VDDS software engineering team

Developed electronic release procedure for software/documents via V-22 website and the V-22 e-Room

Processed/created change requests against software products and engineering process documents

Maintained online Project Notebook and performed yearly archival and instantiation of new Project Notebooks

Attended and provided support (CM reports/metrics) for monthly Senior Management Review meetings and EVM (earned value management) processes

Verified test requirements tracking via DOORS

Performed quarterly audits of file share artifacts required per contract and CMM L3 certification 4

Completed training for Raytheon 6 sigma certification

Updated CM plan for yearly project kickoffs and served as stakeholder/reviewer for project planning documents Data Manager: AS2E (Avionics software support) June 2007 – January 2010 Software Quality Assurance Engineer: V22 Simulation Products March 2000 – June 2001 Education: Master of Science Industrial Engineering, Purdue University, West Lafayette, Indiana Bachelor of Science Electrical Engineering, Purdue University, West Lafayette, Indiana

Contact this candidate