STEPHENI GRANEN

*** ********* ****** *******, ** 30525 M: 301-***-**** ad44w4@r.postjobfree.com

BUSINESS ANALYST

SUMMARY: Seeking a position in using my 19+ years of Business Analysis experience, which includes consulting on Federal Government and commercial projects participating in the analysis, design, development, UAT, and implementation phases.

BUSINESS ANALYST EXPERIENCE:

●Documenting and converting high-level business need into detailed testable functional requirements.

●Effective at interviewing business users, stakeholders, and SMEs to elicit business needs and pain points.

●Analysis output included clear and concise functional and non-functional requirements

●Refined requirements based on feedback from business, development, and QA team members.

●Demonstrated the ability to manage stakeholder expectations

●Proficient with automated tools; this includes populating requirements repositories to establish traceability.

●Background includes proven Change Management skills through full SDLC.

●Skilled in creating use cases, data, and process flow diagrams—including familiarity with UML concepts.

●Proven ability to track, investigate, and resolve issues to satisfy stakeholder expectations.

●Manage priorities effectively to achieve on-time completion of multiple concurrent project assignments.

●Excellent oral and written communication skills.

TECHNICAL SKILLS:

Hardware IBM, Hewlett-Packard (Compaq-DEC), Sun

Operating Systems RSX, RSX plus, CICS, DEC/VAX, UNIX

Database DB2, Sybase, Ultra, Supra, Powerhouse

PC Applications MS Office (Word, PowerPoint, Excel, Visio, Access), Word, Rational Suite of Tools, SharePoint, MS Project Server, Jira, INFOR Financials, XML, HTML, Visual Basic,

Borland Caliber, Borland Define IT, StarTeam, TOAD, SQL, JIRA

EXPERIENCE:

Strategic Solution Staffing

City of New Orleans, New Orleans, La 6/2019- 10/25/2023

Service Delivery Manager/Project Manager

●Preform all configuration controls in the INFOR Cloud Suite Financials & Supply Management application.

●Developed automated process workflow using INFOR IPD tool.

●Responsible to resolving business user ticket through the ServiceNow application.

●Drives product value through business processes analysis, business case/user story validation, and documentation.

●Identify, create and facilitate product design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management.

●Elicit and clearly document business and system requirements using accepted methodologies

●Conduct quality assurance to ensure requirements, test plans, and test cases are completed and uploaded to the change request.

●Proactively identifies and alerts management on potential risks to timelines and/or project deliverables.

●Serves as the subject matter expert for the product(s) to both external and internal clients, recommending best product configuration and providing product training.

●Monitoring project milestones/critical paths and communicating with project leads the status of projects to ensure timelines are met.

●Managing issues, risks, and constraints to deliver projects on time.

●Facilitating weekly project status meetings and reporting to project stakeholders up-to-date and accurate data on project performances.

●Continually looking for process improvements to support on-going quality project management.

●Follow standard practices and procedures in the software development process

●Keep up with technology trends and participate in strategic work

EXPERIENCE:

CSRA, Pensacola, Fl 3/2018- 1/2019

Lead Business Analyst

●Lead analyst for Naval Training application Recruit Training Management (RTM)

●Collaborated with the team during Sprint Planning and participate in the planning to accomplish items from the backlog

●Develop clear, specific and testable acceptance criteria, and create and execute test scripts

●Participated in daily standup meetings, planning meetings, reviews, and retrospectives

●Involved in backlog management and maintain an emphasis on user experience and specifications

●Provide Tier 2 troubleshooting support on assigned applications for the Naval Education and Training Command Information Technology department.

Ernst & Young LLC, Atlanta, GA 11/2012- 12-2017

Global IT Advisory - Lead Business Analyst

●Serve as Senior Lead Business Analyst (BA) for Global Advisory managing 11 Business Analysts

●Consult with the business to understand the context of a project, including identifying the problem, current and desired future state, objectives, business needs, and impacted user groups.

●Document requirements (business, user, and software) and confirms connection to the business vision for small scale projects typically up to $250K and three months in duration.

●Monitor the requirements through the program/project life cycle by conferring and maintaining a record of agreements between the customer and the project team.

●Draft communications based on interacting with the user (business domain) and with developers and testing personnel (technical area)

●Confirm the requirements are specified in a manner suitable for the intended audience and are understandable, unambiguous, and capable of being implemented and tested.

●Understand the software development approach and define how the requirements development. (i.e., elicitation, analysis, specification, and validation).

●Drafts and reviews business, user and non-functional/system level requirements in the form of Use Cases, UML, and other similar structured requirements documentation, confirming with a supervisor before distributing.

●Document and confirm change management procedures are followed within the program/project team as they relate to project requirements.

●Follow business analysis standards as prescribed by IT Services

●Provide guidance, documentation direction, and planning for all customer-facing applications.

●Assist product owners with the development of requirements definition, documentation, and prioritization in Iterative, Waterfall, and Agile methodologies for internal customer projects.

●The lead BA in the functional design process, advises of tools to use in testing/training and new methodologies, and develops a long-term strategy for functional design initiatives; develops strategic means to address common issues.

●Lead elicitation sessions with product owners to define and document business requirements. Led requirements sessions with product owners, developers, architects and test results to identify and document system requirements, additional requirements, and use cases using MS Word, Excel, and Visio, SharePoint 2007/2010, and Team Foundation Server.

●Work on multiple projects concurrently with different project managers to produce the following requirements models: Stakeholder Categories, Actor Tables, Glossary, Context Diagram, Data Model, Class Model, Data Dictionary, Event Response Tables, State Diagrams, Business Rules, Decision Tables, Process Maps, Use Cases, and Activity Diagrams

●Research, collect and disseminate information on emerging technologies and critical learning throughout the team

●Provide functional guidance, advice, and training to less experienced business analysts

●Assist and continue to assist in the hiring process.

●I served as the project manager and the business analyst on smaller projects. Every week, updated project schedule and financials using MS Project Server.

●Lead BA on establishing EY’s Infrastructure as a Service (IaaS) project. Worked with the EY architects, Azure and Rackspace teams to define public and private clouds, hardware configuration, SLA’s, disaster recovery, backup, security, networking requirements, and environmental request.

Client: Financial Industry Regulatory Authority (FINRA), Rockville, MD 11/2011 - 06/2012

Senior Business Analyst

●Documented requirements define scope and objectives and formulates systems to parallel overall business strategies supporting finance systems.

●Coordinated across departments and with business customers to proactively identify opportunities to improve business processes and systems and to identify/document/resolve issues as they arise.

●I have assisted with adherence to technology policies and compliance with security controls.

●Maintained and tracks project plans with direction from Project Managers.

●I have assisted in the development of training programs, documents, and materials.

●I have worked with technology staff to maintain the proper functioning of business systems.

●Supported User Acceptance Testing initiatives.

●Researched new and enhanced technologies and makes recommendations to improve program and system quality, economy, and efficiency as well as providing support during implementation.

●Ensured documents updated to FINRA standards for requirements, design, and testing.

●Developed management reports, charts, graphs, and process maps and maintains data files

Client: NetStar-1, Rockville, MD 11/2010 – 10/2011

Senior Business Analyst /Supervisor

United States Customs and Immigration Service (USCIS)

●Acted as United States Customs and Immigration Service (USCIS) advisors in the development of the Transformation System. IBM was the system architect for developing the new system.

●Worked closely with the federal SME’s in defining the system requirements; these functional requirements were identified as workflows diagrams and use cases.

●Defined non-functional requirements and UI designs external to reflect functional requirements.

●Assisted the federal SME’s in the validation of the high level and the low-level design by validating the black box, white box, and scenario diagrams

●Assisted the federal SME’s in the development of test cases and test scenarios.

●I have managed all Office of Transformation (OTC)/ Business Integration Division (BID) SharePoint sites.

●Managed SharePoint site maintenance, including the creation of new sites and access administration. Other duties included conducting SharePoint training sessions.

●I have supervised six junior analysts. I help teach them what requirements were, use cases, and use case structure. Also, what business rules are and how they are integrated with use cases. What requirements traceability is, and it effects on the software engineering life cycle.

●Understood and utilized the appropriate methods to elicit and document requirements

●Documents the procedures for how the requirements will be managed (i.e., baselining requirements, requirements change control, and requirements traceability).

●Recommended the appropriate analysis and specification models and confirming the approach with the supervisor before proceeding.

●Understood and documented change requests related to requirements to assess overall impact.

Digital Management, Inc., (DMI) 11/2009 – 7/2011

Enterprise Systems Support, Database Consultant

Supported the Department of Homeland Security (DHS)

●Supported DHS in the development of a service-oriented architecture (SOA) that combined infrastructure data into an enterprise system and provided online analytical processing (OLAP) of infrastructure data for terrorist risk analysis and rescue planning

●Analyzed multiple databases on multiple platforms, Oracle 10g, 11g; SQL Server, Sybase, Teradata, MySQL for architecting an enterprise system

●Managed the data modeling efforts requiring the utilization of multiple tools, CA Erwin, Toad Data Modeler, SQL Developer Data Modeler (Oracle), Statistical Analysis Software (SAS)

●Executed database administration tasks, created entity relationship diagrams, compiled data dictionaries, created data architecture and dictionary reports for an extensive user community that utilizes infrastructure data

●Acted as liaison with the user community for the purpose of developing an approved data taxonomy, advised user community in data management policy development and data governance, developed data analysis and data statistical analysis methods for identifying infrastructure risk levels, data encryption methods, utilized Oracle Transparent Data Encryption (Oracle TDI)

●Planned and executed data ETL for system migration to Oracle 10g, created scripts and PL/SQL packages and procedures utilizing PL/SQL Developer for comprehensive data migration of infrastructure application systems

Client: MircoAutomated Systems Group, Tyson, VA 04/2008 – 11/2009

SENIOR BUSINESS ANALYST

Department of State

●Activity participated in all phases of the System Development Life Cycle (SDLC) for the Department of States International Information Program (IIP). IIP facilitates communication between individual Americans, representative of the broad range of experts, responsible and informed opinion, and critical foreign audiences. The Department of State grants approximately 1200 speaker grants per fiscal year.

●Gathered business requirements, functional requirements, non-functional and qualitative requirements and formula project documentation in an agile environment.

●Developed documentation for Use Cases, activity flows, process flows, and traceability matrix to tack requirements.

●I have assisted in the development of the testing strategies and execution of test plans.

Client: Clarus Consulting, Vienna, VA – Multiple Project Assignments 03/1999 – 03/2008

PROJECT COORDINATOR / SENIOR BUSINESS ANALYST

DEPARTMENT OF EDUCATION

●Developed and implemented a project schedule to obtain Clarus Consulting's GSA Schedule.

●Tracked WSB assignment and reported to Senior Management

●Acceptance of GSA Schedule was a critical project and would allow prime contracting opportunities - projected increase in corporate revenues of 30 % over the next five years.

●Developed and compiled software requirements for developing a new student loan processing system.

●Conducted interviews (JAD) with the senior management team to assess business, functional requirements, and scheduling requirements.

●Developed documentation for querying management and technical staff on software requirements.

●Analyzed client data and compiled a final report identifying differences, similarities, and recommendations of next steps for system acquisition or development.

SENIOR BUSINESS & SYSTEM ANALYST

●Activity participated in all phases of the SDLC for the DOE's Direct Loan Program. The Direct Loan program is currently more than $100M in student loans.

●Led JAD sessions with the junior and senior management in the Department of Education.

●Gathered business requirements, functional requirements, non-functional and qualitative requirements and formula project documentation.

●Developed Use Case, activity flows, process flows, and traceability matrix to tack requirements.

●I have assisted in the development of the testing strategies and execution of test plans.

TEST LEAD

●Testing included System Integration, (SIT) System Acceptance Testing, (SAT) and Intersystem Test (IST) execution.

●Developed metrics and software component relationship tracking and reporting for management monitoring.

●Prepared test status presentations for Senior Management and client.

●Worked directly with management in the Department of Education to obtain approval for the software release.

DEVELOPMENT LEAD

●Development Lead on the DOE Federal Student Loan program (VAX using ACMS, DECFORMS, and RDB).

EDUCATION:

BS in Computer Information Technology Minor: Data Processing Loyola University

System Management and System Tuning Certification Palmer Group

Database Management and Design Certification Digital Corporation

Courses in C++, Visual Basic, HTML, XML Montgomery College, Rockville, MD

PMP Certification

SAFe Agilist

Security+ Certification

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