Shawonda Taylor

**** ********* ** ***. ** Naperville, IL 60563 M:708-***-****

E-Mail: ad44vy@r.postjobfree.com

CAREER OBJECTIVE

To obtain a position that utilizes my many skills and multitasking abilities, as well as develop my personal growth within the company.

PROFESSIONAL PROFILE

Fast learner and excellent skills in organization, data entry, and customer service

Professional refined telephone manners and ability to handle high call volume

Excellent skills with professional, personal, team repour needed to provide customer satisfaction

Proficiency in Microsoft Office Suite of Products, SAP, AS400, JD Edwards, Microsoft Dynamics GP Software, ERP system (SXe)

Intermediate skill level with QuickBooks, Counter Point, MAS 90, and Visual Shop

Proficiency with accounting databases

Type at 60 WPM

PROFESSIONAL EXPERIENCE

Shorr Packaging – Aurora, IL 10/2019 – Present

Accounts Receivables Specialist

Monitor past due accounts and assist with complex customer account reconciliations and related collection issues/dispute resolution.

Monitor existing customer financial status for sustainability concerns.

Monitor and release customer orders on hold based on account status and amount of current order.

Review and process cash application reconciliation procedures and adjustments as required.

Monitor outstanding credits in the accounts receivable ledger and work internally and with customers to resolve.

Perform reconciliation procedures of the detailed accounts receivable subledger to the general ledger.

Utilize technology to effectively and efficiently monitor the aging and individual customer account reconciliations, and promote further use of technology to drive departmental efficiencies.

Participate in process documentation and process improvement initiatives for the department.

Assist with responding to customer and internal sales tax questions.

Contact customers via email and phone.

Maintain documentation on all collection activities.

Bring non-routine matters to attention of supervisor (i.e. bankruptcy / money issues).

Reconcile and resolve out of balance conditions (i.e. account payments, short payments, over payments, unexplained deductions, duplicate deductions, and any other balance over 90 days old).

Prepare reports for management on status of accounts receivables.

Assist with the training of new team members.

Hold weekly impromptu meetings with the Customer Service Mgr. to go over accounts that need corrective changes to their billing (i.e. pricing / PO verification).

Hold impromptu meetings with customer service team regarding collective efforts to resolve billing issues and answer any questions that they may have in regard to the things needed to assist the Accounting Dept.

Hold impromptu meetings daily with varies sales representatives in the division via phone or in person to go over their problem accounts and discuss procedures of resolution.

Corcentric – Downers Grove, IL 03/2018 – 10/2019

Credit & Collection Analyst

Initiated collection calls to US & Canadian customers.

Resolved client billing problems.

Identified issues contributing to account delinquency.

Reviewed & monitored assigned accounts and all applicable collection reports.

Provided timely follow up on payment arrangements and customer requests.

Made recommendations to management regarding customers that need to be placed on hold or sent to collections due to no payment.

Mailed out 1st, 2nd, and final demand notices to customers based on how past due their invoices were.

Researched emailed customer disputes using all resources including other departments.

Researched credits to see if they are valid and if a refund need to be issued to customer or internally offset

Researched customer contracts and see if they are being billed at the correct price.

Verified correct billing address on returned mail and notified billing department via email of correct address.

Communicated to customers via phone / email for payment status of past due invoices.

Researched and resolved customer deductions and miscellaneous payments.

Maintained and documented communication with customers on account using GP system.

Prepared reports for management.

Reviewed credit limits for new & existing customers.

Recruited help from salesman to collect on more difficult accounts before suggesting any further collection actions.

Superior Bulk Logistics – Oak Brook, IL 01/2014 – 03/2018

Collection Specialist / Customer Service

Responded to customer calls /emails to fulfill their account request.

Maintained a portfolio with 150 multi-million / billion accounts each week.

Emailed/faxed invoices and supporting documents to customers that have no record of past due invoices.

Updated portfolio notes and AS400 System notes accordingly.

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