Customer Service Representative

Colleen Gosnell • 704-***-**** • ***********@*****.***

A Customer Service Representative with five years of experience in serving customers in a business and retail environment. Experience in handling the public customer needs and resolving complex issues. I have managed and organized files, employee schedules, store floor plans, data tracking and billing systems. I am current graduate of the Paralegal Technology program at Central Piedmont Community College in Charlotte, North Carolina. PROFESSIONAL EXPERIENCE

Snohomish County Prosecutor’s Office

Law Office Assistant September 2022-Current

• Assists the public, defendants, attorneys and law enforcement representatives in person or on the phone via answering questions and explaining court procedures; takes court cases, explains regulations, procedures and schedules.

• Locates records from court and county records and presents it to the public as requested. keeps facts and records; calculates and compiles summaries of facts, units up and keeps documents and submitting structures; retrieves records from documents.

• Composes, techniques, and documents various felony files; reviews files for accuracy before submitting and processing; forwards files to other corporations/ events as necessary.

• Schedules court hearings, prepares notices. felony files, and court calendars; presents required files to defendants and other events and secures necessary signatures. case records and initiates felony documents; requests necessary case records from other agencies.

Time Warner Cable April 2007-March 2010

Customer Service Representative

• Knowledge of the Icoms the billing system also helped the customers with troubleshooting and billing issues.

• Supported my fellow professionals in resolving issues with the system and with customer’s questions as well.

• In 2008 became a front counter representative this position where I cash handling and handled customer’s one on one basis with their equipment, billing and account changing by following the regulations.

Charter Commutations October 2005- March 2007

Broadband Customer Service Representative

• To perform moderately complex mathematical calculations Dexterity to access and apply customer repair costs means to read, write to communicate with customers

• Proficiency to track data. And the use and understand Billing systems, Knowledge Management System(KMS) and professional with customers.

• Responding to calls while troubleshooting in a manner that results in the resolution of a problem telephonically.

• As a retention specialist to retain revenue and strive to maintain a customer base EDUCATION

June 2002 -Potomac Senior High School, Dumfries, VA General Studies, Graduated May 2018 – Central Piedmont Community College, Charlotte, NC, Paralegal Technology, Associates Degree

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