BANUMATHI DURAIRAJ

SFDC Developer ad44uy@r.postjobfree.com 248-***-****

PROFESSIONAL SUMMARY

* ***** ** ************ ** experience in Salesforce.com CRM Platform as a Developer and Administrator. Solid understanding of Apex classes, Apex test classes, Apex triggers, and Visualforce pages in SFDC development. Expert in all phases of software development life cycle (SDLC), quality management systems, and project life cycle management.

Experience with Lightning Component Framework, using Lightning component in Visualforce and adding lightning component to salesforce1.

Proficient in configuring and customizing salesforce1 App. Experience on Salesforce Lightning UI using Aura Components and LWC. Good experience in rollout of Saleforce1 for mobile and customized Lightning pages with Aura components. Experience on Salesforce Lightning experience on creating reports, Experience on Salesforce migration from Classic to Lightning.

Experience on Salesforce Lightning Utility Bar.

Knowledge in using Lightning components and Lightning Builder for Salesforce1. Extensive experience implementing Apex Classes, Visualforce Pages, Apex Components and Controllers, Triggers, Test Methods, Lightning/Aura frameworks and components. Expert in understanding of CRM business processes like Lead Management, Account Management, Case Management, Quote and Forecasting.

Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming (SOAP and REST).

Good Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform. Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform. Extensive Experience in creating Profiles/Roles, Sharing Rules, Page Layouts, and Custom Objects, Relationships. Customized several Validation Rules, tasks, Workflow Rules, Triggers, Reports and Dashboards to achieve the complex business functionality.

Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database. Expert at creating and analyzing custom reports and dashboards for management and business units. Extensively worked on customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports and dashboards. Ability to migrate data from traditional applications to Salesforce using Data Loader Utility and Apex Data Loader. Understanding of CRM business processes such as Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center. Hands on experience in building Schedule Apex and Batch Apex jobs. Expert in customizing the User Interface of Salesforce CRM by using Apex Programming, Custom Controllers, Visualforce, CSS, and JavaScript.

Ability to Understand and write users stories for implementing visual forces, SOSL, SOQL, WSDL, partner WSDL and enterprise WSDL, visual force (page, component and controllers) and custom user interfaces using HTML. Expertise in Agile Methodologies and Scrum Software Development. Excellent time management skills, ability to learn new technologies and tools, ability to multitask, and propensity to handle urgent interrupts with poise.

TECHNICAL SKILLS

Salesforce Technologies Lightning, Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) Administration Reports &Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Communication Templates.

Force.com tools Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector

Web Services Rest, Soap

IDE Visual Studio, Force.com

PROFESSIONAL EXPERIENCE

Oregon Pacific Bank SFDC Developer

Florence, OR Jan 2023 – Till Date

Utilized Service Cloud Infrastructure to develop SFDC B-2-B solutions. Implemented custom applications, objects, fields, buttons, layouts, tabs, and components according to the software requirements.

Managed workflows, approval processes, and configurations within Salesforce.com. Utilized Salesforce SLDS to convert existing Visualforce pages into Lightning Components. Worked on Salesforce Lightning Process Builder to easily automate business processes. Implemented lightning component framework for the creation of reusable UI components. Created new Lightning pages and built custom Salesforce1 Lightning apps for different business groups in the organization using Lightning App Builder.

Added Aura Attributes and Aura Handlers for Events to Lightning Applications to focus on Logic and Interactions. Involved in migration from Salesforce Classic to Lightning Experience, with reports and dashboards automatically viewable and inheriting all permissions and sharing settings defined in Salesforce Classic. Utilized APEX Controller to retrieve data from APIs and display it on the component. Designed, developed, and deployed Lightning Components, Events, and Lightning Applications. Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

Improved service cloud support by implementing features such as Email to Case, call center functionality, and Web to Case for efficient entry of generated cases into the Case Object. Created record types based on organization requirements and for the ease of business users. Maintained data cleanliness and accuracy by adding various custom validation rules and custom formulas. Implemented master-detail and lookup relationships among objects, and established many-to-many relationships. Accountable for configuring web service integrations, collaborating with Web Services, and working extensively with REST APIs.

Created custom links based on user requirements, customized page layouts, and assigned page layouts to profiles. Utilized platform database objects to manipulate data in Governor Limits using SOQL and SOSL statements. Used Visual Studio to develop the classes and triggers. Environment: Salesforce.com, Apex Language, Lightning Web Components, Aura framework, Service Cloud, Apex Controller, REST API, SOQL, SOSL, Visual Studio, Change Sets, Windows. ILIA Beauty SFDC Developer

Laguna Beach, CA Jun 2021 – Dec 2022

Worked with various business user groups to gather the requirements for Salesforce implementation and documented the requirements.

Created customized Salesforce Lightning Components that replaced the existing ones. Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning. Created Lightning apps using Lightning Components that worked with Salesforce1's mobile app. Created Apex Classes and Triggers to execute the specified business logic in alignment with project requirements. Implemented Salesforce Lightning Components for a small set of users for customizing reports and dashboards. Built reusable UI components and pages with Lightning component framework. Worked on integrating third-party applications with the AppExchange applications. Created triggers that automatically created new case records when customers sent service emails. Used Apex's latest features, like Switch statements, to refactor the Aura-enabled Apex code. Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com. Added Aura Attributes and Aura Handlers to Lightning Applications, thus focusing on logic and interactions. Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers. Assigned cases and established escalation rules to ensure proper routing to case team members. Tracked customer-related tasks and activities with workflow rules, tasks, emails, and alerts. Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields. Integrated Oracle data into Salesforce using Apex Data Loader Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.

Implemented Salesforce components using Visual Studio and ChangeSet for deployment to production. Managed the provisioning and marketing teams for Deal Rooms, Group, and Service Cloud in SFDC. Created various types of email templates for auto responding to customers. Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Lightning Web Components, Custom Objects, Records, Page Lay outs, Roles, Work flows,, SOSL, SOQL, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration, Visual Studio, Change Sets, and Windows.

CopperPoint Insurance SFDC Developer

Phoenix, AZ Jan 2020 – Jun 2021

Created Apex Classes, Controller Classes, and Apex Triggers, packages for various functional requirements. Implemented business logic via workflow rules and defined related tasks, time-triggered tasks, process builder, email alerts, and field updates.

Automated the approval process by creating email templates, approval processes, approval page layouts and defining approval actions.

Customized Service Cloud Console using Salesforce Console Integration Toolkit. Implemented Visualforce pages in custom console components, highlight panels, and interaction logs to customize Service Cloud Console.

Worked on development of Salesforce.com in Salesforce technologies such as Apex, Lightning Web Components (LWC). Leveraged Salesforce Lightning, integrating the new Lightning Design System, Lightning App Builder, and Lightning Components to empower seamless and efficient creation of modern enterprise applications on the Salesforce1 Platform. Created Lightning components and added Design Parameters from Lightning Design System (LDS). Client-side JavaScript and server-side Apex were used to build customized Lightning components. Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit into Salesforce.

Used Salesforce Lightning Inspector to debug the lightning components during the development process. Tested lightning components on mobile devices using Salesforce1 simulator during the development phase. Supported various phases of the project, including solution integration, API design, and API testing. Assisted in guiding the customers on Service Cloud implementation. Managed users, public groups, profiles, and roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.

Implemented Salesforce.com CRM software for forecasting, contract management, and pipeline maturity. Created, implemented and modified the Custom objects, Page layouts, Custom tabs, and Components, to suit the needs of the application.

Fixed issues with custom Lightning Event Management app on styles and controllers for in-built apps. Used Apex Data Loader and Excel Connector to load and manage the data. Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards. Utilized Change Sets to deploy components across production instances. Worked on SOQL and SOSL statements in Triggers using Workbench. Maintained requirements in JIRA for tracking and testing purposes. Environment: Salesforce.com, Apex Language, Lightning Web Components, Aura Framework, Service Cloud, Apex Classes, Controller Classes and Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Studio, Change Sets, Windows Bank of the Orient SFDC Developer

San Francisco, CA Feb 2018 – Dec 2019

Communicated with users to understand complex business requirements and documented them. Participated in the design, development, and data modeling of the application and ensured that it was within Salesforce Governor Limits.

Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex. Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Implemented Salesforce's new Lightning UI experience into existing Visualforce. Used Web Services like Rest API to integrate with external systems. Designed and configured dashboards and report folders for different user profiles based on organizational needs. Used Data Loader and Import Wizard for Data Export, Updates and Backup for the organization. Implemented the code developed in the Dev Sandbox in the Test Sandbox and Production Sandbox. Protected sensitive and irrelevant data displayed in Service Cloud Supported the Data migration activities using out of the box Data Loader. Provided development, implementation, and updating focusing on and Service cloud. Environment: Salesforce.com, Pages, Data Loader, Service Cloud Console, Reports, SOQL, SOSL, Custom Objects, Custom Tabs, Data Management, Profiles, Page Layout, Validation Rules. NU Technology Salesforce Developer

Chennai, India Jan 2016 – Mar 2017

Prepared technical design documents based on user requirements following requirements meetings with end users. Wrote wrapper classes to display data from various objects in Visualforce Pages, and provided business logic in Custom and Extension Controllers.

Created Apex classes with customized logic using SOQL, database methods, and triggers to update, delete, merge or delete records.

Implemented Salesforce best practices while writing Triggers, Controllers, Batch, SOQL and avoided reaching governor limits exceptions.

Accessed Salesforce data via Apex REST web services for inbound calls. Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities. Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Utilized Apex triggers to manage data sharing on Opportunity and custom objects. Environment: Salesforce.com platform, Apex, Visualforce, salesforce.com Data loader, Workflow & Approvals, Reports, Service Cloud, Email Services, Sandbox, SDLC, Agile, App exchange. 4W Technologies Pvt Ltd SFDC Admin/Developer

Chennai, India May 2014 – Dec 2015

Implemented Salesforce.com applications through administration, customization, configuration, mapping, data migration, and integration.

Used Visualforce to create email templates and inbound emails for clients. Managed and monitored Salesforce CRM applications for the company. Created various web pages in Visualforce for customers to select services offered by the organization, and integrated them with pricing.

Implemented custom controllers and controller extensions along with Visualforce Pages. Provided APEX Classes, Controller Classes, and APEX Triggers to meet various functional needs. Created Visualforce pages and Visualforce components to achieve custom functionality. Wrote SOQL, SOSL considering the governor limits.

Used Force.com IDE to deploy code from Sandbox to production. Created a custom Related List from Apex and Visualforce Pages, which shows activities for selected contacts or clients. Managed accounts, contacts and cases, set workflows and approval processes for approving new accounts, and performed other administrative tasks.

Managed reports and dashboards for fast access to key business metrics. Implemented email-to-case for users to submit cases through Outlook. Created various MySQL tables required for the project. Environment: Salesforce, Apex, Visualforce, Force.com IDE, Sandbox, SOQL, SOSL, Apex Classes, Triggers, Controller Classes, Reports and Dashboards