Kiara Tyler

PROFESSIONAL SUMMARY

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Knowledgeable Customer Service Clerk skilled in high-volume electronic document review. Detail oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software.

WORK HISTORY

Sales Representative, Payment Solutions June 2023- Current

Reach out to the merchants and business owners to help with setting up credit card processing devices.

Currently making 200 calls a week to get owners interested.

Customer Service Representative, Synchrony Financial December 2019 - June 2023

Answered a high volume of customer pone calls daily regarding Care Credit

Received payments and answered any billing inquiries

Made account changes and documented call notes

Resolved any disputes on payments and provided light technical support and troubleshooting

Customer Service Cashier, Circle K June 2019 - April 2020

Checked out customers and handled cash and credit/debit

Opened and closed store and handled cleaning tasks daily

Restocked and organized the store and handled inventory of products

Insurance Customer Services / Benefit Consultant, Mercer June 2017 - April 2019

Answered phone calls from customers regarding their home and auto insurance policies through MetLife.

Provided information on policy benefits to customers who were enrolled in our services with their employers.

Made policy changes at customer’s request(adding additional coverage, removing policy holders, adding or changes vehicles, etc)

Provided general information on policies and what the state minimum coverage was for their state.

Fraud Detection Specialist, Alorica November 2015 - Jun 2017

Answered phone calls from customers who had potential fraud on their account.

Deescalated situations while being able to listen to customer situation and respond

Verified the identity of the caller and reviewed their accounts that had potential fraud

Research charges and purchases to determine whether fraud had occurred

Worked with various CRM systems and dual monitors

EDUCATION

High School Diploma

East High School - Des Moines, Iowa