Kyaw Si Thu (Kevin)

Date of Birth: October **th, 1986

Phone: +1-909-***-**** E-Mail: ad44tp@r.postjobfree.com

SUMMARY

●Experienced business manager with over 15 years of experience in business development, retail sales and customer service.

●Proven track record in sourcing ands development of business partners, maximizing their potential business growth and retail development in the telecommunications industry.

●Specializes in GEO Planning and project management, Channel Operations, Business Development, Channel Sales / Management, Customer Service / Experience.

EMPLOYMENT HISTORY

Samsung Myanmar Branch Office Yangon, Myanmar (Mobile Phones & Consumer Electronics)

(2021 Feb ~ 2023 Sep)

Head of Retail Management Part – 6 Direct Reports, 600 Indirect Field Force Team

●In charge of tertiary sales (Sell Out) through Retail Channel.

●Provide strategic direction for the development and growth of the Retail channel in-line with business MP

●Ensure that main KPIs are met and excelled within the channel through the continuous improvement of retail reports & data, renovations, innovations, Field Force Management and trainings (L&D)

●Plan to ensure physical development of the store network

●Liaise with on ground teams and internal stakeholders to maximize business opportunities

●Set guidelines and standards on expansion, customer service, store build and business partner relations to Regional team for uniform Customer Service experience throughout the country.

●Quarterly analysis of operational budget spend and revise when necessary to ensure profitable business

●Work with on ground and gather market information and partners’ feedback to penetrate different market through retail management parts.

●Conduct weekly market visits to understand ground situations and take action

Manulife Myanmar, Co. Ltd – Yangon, Myanmar

(2020 Jan – 2021 Feb)

Agency Senior Manager– 5 Direct Reports, 130 indirect reports

●Support the company’s Agency department for launch readiness that includes supporting in development of Standard Operation Procedures (SOP) and processes.

●Develop training materials for online and physical classes

●Initiated the sales and promotion programs for monthly, quarterly and yearly

●Chaired events for Career Opportunity Programs which were held weekly and monthly which had attendance of a minimum 500 attendees

●Recruited and trained over 100 indirect reports in terms of Life Insurance Products, rules & regulations and commission structures

Ooredoo Myanmar, Co. Ltd –Yangon, Myanmar – Telecommunications

(2013 Dec ~ 2019 Nov)

I.Retail Business Head (2014 April – 2019 November) – 6 Direct Reports, 78 Indirect Reports

●Provide strategic direction for the development and growth of the Retail channel in-line with business AOP.

●Ensure that main KPIs are met and excelled within the channel through the continuous improvement

●Plan to ensure physical development of the store network

●Liaise with Regional Business Heads to see maximize business opportunities in different regions

●Analyse market information and partner feedback, formulate and adjust various partner business models to penetrate different markets through various Direct to Consumer business models

●Review and analyse report on sales results, communicate accurate information on the Channel Partners sales results and market feedback.

●Analyse sales statistics gathered by staff to determine sales potential and monitor the preferences of customers.

●Strategize expansion and cost reduction in store build to maximize CAPEX budget

●Oversee Retail Marketing plans and execution through a team for higher footfall, increased revenue and customer awareness

●Coordinate with the marketing/business development team and product management to ensure that Ooredoo’s evolving product portfolio meets the needs of business partners and their customers

●Provide feedback regarding new products, services or sales activities; Channel Partners market development, customer needs in value added services, prices and selling techniques.

●Ensure internal communication; hold meetings; motivate one-to-one and team.

●Coach and develop teams in order to improve Channel Partner’s sales, to achieve individual sales targets and customer satisfaction.

●Ensure the appropriate establishment and organization of sales team.

●Foster co-operation and team spirit; assessing teams, advising on selection and training needs.

●Maintain performance reviews with respective channel partners, ensuring compliance and standards are maintained.

●Foster collaborative relationships with internal functional divisions

●Managed to ensure the rural reach is executed by introducing the low cost rural retail model

●Initiated a Campus project to ensure the company acquires customers in the youth segment of Myanmar

RITE AID Pharmacy – Diamond Bar, CA (USA)

(2006 February – 2012 March)

Store Supervisor

●Oversee the overall daily store sales and operations – shipments, weekly loads, stock ordering, collections, and advertisements.

●Lead all customer service initiatives to ensure that customer satisfaction is above par

●Perform daily cash movements including bank in, sales reporting

●Facilitate in monthly stock take and inventory write offs.

●Execute all promotions and activities as instructed by the management

Merchandising Supervisor

●Manage and execute the Visual Merchandizing plans within the store.

●Supervise the weekly change of promotions and collaterals in the store

●Ensure that all planograms are correct in stores as per par with HQ requirements

●Educate store staff in the correct ways of product arrangement

●Organize meetings and training sessions for the store staff

Skills

●Business Development and Partnership Development

●Retail Channel Management

●Retail Channel Operations

●Retail Development

●Corporate Sales Canvassing

●Manpower Planning and Development

●Proficient in Microsoft Office

●Electronics Engineering and Technical Skills

Personal

●Learns new technology and skills at an accelerated rate

●Highly adaptable to change

●Team Player

●Motivated Self-Starter

●Multi lingual – Burmese, English (Fluent)

Education

(January 2007 – March 2012)

Associate’s Degree in Electrical Engineering (Full honours)

ITT Tech West Covina Campus (USA)s

Referees

Name: Chandra Pradyot Singh

Company: Ooredoo Indosat

Relationship: Previous Immediate Superior

Position: Group Head – Sales Strategy, Ooredoo Indosat

Email Address: ad44tp@r.postjobfree.com

Mobile number: +62-816-****-***

Name: Haryong Song

Company: Samsung Myanmar

Relationship: Previous Immediate Superior

Position: Managing Director, Head of Branch

Email Address: ad44tp@r.postjobfree.com

Mobile number: +959-*********

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