CIERA GILLEY

CONTACT

317-***-****

ad44tg@r.postjobfree.com

PROFILE

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer/patient a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

SKILLS

Calculating quantity of blood needed

Calming anxious clients and general customer service skills

Empathy and the ability to listen

Explaining process of extracting samples to clients

Instructing patients regarding proper urine collection

Persuading reluctant clients to cooperate with collections

Ability to communicate with patients so they are positioned correctly

Accuracy and attention to detail

Adaptability to a fast paced, changing work environment

Proper personal hygiene

Critical thinking & problem solving abilities

Dependability

Multitasking and time management skills

Organizational skills and the ability to prioritize assignments

Clarity of speaking voice and control of voice volume

Ability to adhere to government regulations related to healthcare

Patient privacy and maintenance of confidentiality

Following infection control standards

Maintaining confidentiality

Applying tourniquets

Decontaminating puncture site

Palpation of appropriate vessels

Location of appropriate veins for blood collection

Placement of fine needles into blood vessels

Maintaining lab equipment

Reading and interpreting medical documents

Reading color chemical reactions

Properly label specimens (writing in small areas)

Taking vital signs

Collecting blood using proper technique and protocol

Close vision

Preparing specimens for transport to the lab

Safely disposing of blood and bodily fluids

Basic arithmetic for calculations

Recording data and performing data entry into software programs

Ability to follow written and verbal instructions independently

Ability to document in writing all procedures performed

Observation skills and communication skills sufficient to promote workplace safety

Responding to emergency situations including ability to be trained in physical and mental requirements of basic life support

Writing reports, correspondence and policies

Customer Service

CPR

Database Management

Supply Ordering

Office Administration

Expense Tracking

Letter Writing

Appointment Scheduling

Supply Restocking

Equipment Sterilization

Office Staff Leadership

Verbal and Written Communication

Data Verification

Multi-Line Phone Systems

File Management

Complex Problem-Solving

Filing Experience

Prioritization and Time Management

Inventory Purchasing

Confidentiality Understanding

Organization

Schedule Management

-Secretary/Job Site Supervisor/Bar Manager BB Management LLC

Indianapolis, IN Jul 2014-Aug 2023

Provided administrative support to the office manager and other staff members.

Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.

Greeted visitors in a professional manner and directed them to appropriate personnel or offices.

Answered incoming phone calls, responded to inquiries and transferred calls as needed.

Processed invoices for payment; tracked payments received from vendors and clients.

Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

Sorted mail and distributed it to appropriate personnel or departments within the organization.

Assisted with special projects or tasks related to departmental functions upon request.

Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.

Performed data entry into computer systems; ensured accuracy of all entered information.

Managed calendar reminders for upcoming deadlines or events associated with the office.

Responded to customer inquiries via email or telephone in a polite and professional manner.

Updated contact lists on a regular basis; created new contacts as needed.

Proofread documents before submission; corrected any errors found in grammar or punctuation.

Reviewed billing statements for accuracy prior to submitting them for payment processing.

Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

Maintained organized filing system of paper and electronic documents.

Coordinated communications, taking calls, responding to emails and interfacing with clients.

Ordered office supplies to purchase items and maintain appropriate levels.

Scheduled meetings and sent invitations specifying time and location.

Created and updated spreadsheets to track and report data.

Anticipated leadership needs by preparing or gathering records, reports and correspondence.

Oversee daily operations within the bar or pub, manage staff, and ensure that the establishment's day-to-day operations run smoothly

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

-Phlebotomist Octapharma Plasma Center

Indianapolis, IN Nov 2023-Dec 2023

EDUCATION

Certificate of Phlebotomy

Indiana School of Phlebotomy

Indianapolis, IN Nov 2020

GED

IndyPendence Job Corps

Indianapolis, IN Aug 2012

11th Grade General Studies

Thomas Carr Howe Comm High School

Indianapolis, IN Jan 2011

Ultimate Medical Academy – Clearwater

Clearwater, FL

Contact this candidate