Keala D. Fowler Hilsinger

**** ***** ****** ***, ****** Rock, CO 80109 Phone: 816-***-**** E-Mail: ad44sz@r.postjobfree.com

Career Profile

I am a talented, skilled and professional patient access representative with more than ten years of service in the medical field. Looking for a position to utilize my skills and proficiency in a professional atmosphere and leading health organization.

Professional Strengths

In-depth knowledge of hospital rules and regulations

Understand medical terminology

Excellent verbal and written communication skills

Solid organizational and management skills

Epic System, Cerner, Word, Excel and Power-Point

Good planning skills and ability to use various office machines

Enjoy servicing patients with diverse ethnic backgrounds

Sound judgment and critical thinking when necessary

Professional Experience

UC Health, Littleton, CO. 2022 – Present

Patient Access

Gather and verify information and complete necessary procedures to schedule patients

Handle front desk for Urgent Care and Family Practice for scheduling, and health/insurance

United States Post Office, Highlands Ranch, CO. 2020 – 2022

Sales & Service Associate

Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience

Process passports

Castle Rock Adventist Hospital, Castle Rock, CO. 2014 – 2020

Patient Access

Registration for inpatient, outpatient, and ER

Explain hospital regulations including visiting hours, schedule of accounts and payment of accounts

Routing of patient's admitting information to the concerned department

Truman Medical Center, Lee’s Summit, MO. 2010 - 2014

Admissions

Registration for inpatient, outpatient, and ER

Explain hospital regulations including visiting hours, schedule of accounts and payment of accounts

Routing of patient's admitting information to the concerned department

Children’s Mercy Hospital and Clinics, Overland Park, KS 2007 - 2010

Admissions

Gathered and verified information and completed necessary procedures to schedule and admit inpatients

Coordinated with insurance companies and physicians regarding payment of bills

Dr. Jeffery Scott, Grandview, MO. 2004-2007

Receptionist

Handle medical front desk in computerized and manual scheduling, billing, and health/insurance records

Handled an average of 50-patients on daily basis for fast-paced common practice

Education

Grandview High School, Grandview, MO.

Diploma, 1989

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