WIDMARK GREEN

ad44sy@r.postjobfree.com 404-***-**** Forest City, GA 30297

Summary

Detail-oriented Collections Representative with 3 plus years' track record in effectively and efficiently collecting debts owed. Understanding, diplomatic and a true problem-solver. Above average mathematics, accounting and negotiation skills. Mastery in setting up payment plans, locating debtors and insolvency.

Firm and determined Collections Representative committed to collecting amounts owed. Quickly resolve settlements through effective negotiation. Proven success in consistently handling crucial issues diplomatically.

Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.

Skills

Installment plan set up

Skip tracing

Insolvency resolution

Automated dialer experience

Team collaboration

Friendly voice

Data entry

Mathematics skills

Billing practices

Credit and collections

Team-oriented

Persuasion strategies

Scripted conversations

Risk management

Call center background

Investigation due diligence

Short Sales/Note Sales

Effective negotiator

Experience

Comcast Atlanta, GACollections Representative12/2014 - 08/2021

Advised debtors on payment options and set up payment plans.

Reasoned with customers and attempted to negotiate full balance payments.

Handled irate customers smoothly to achieve performance targets.

Used effective questioning techniques to clarify why debtors were delinquent.

Managed approximately 200 inbound and outbound calls daily.

Handled, researched and settled 250 disputes weekly.

Consistently met or exceeded monthly goals of $6,700.

Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Processed payments over phone and set up recurring drafts.

Reviewed accounts to determine payment plan compliance.

Mentored new members on scripts, strategies and company information to maximize performance.

Established solid record of maintaining consistent performance and quality levels.

Atlanta Airport ATLANTA, GAConcierge02/2012 - 06/2014

Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.

Managed transportation arrangements to and from airport, train station and local events for visitors.

Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Mastercard Sunrise, FLCustomer Service Representative09/2010 - 03/2012

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Upheld strict quality control policies and procedures during customer interactions.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers to determine best methods to resolve service and billing issues.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Remained constantly aware of customer activity to ensure safe and secure shopping environment.

Made outbound calls to obtain account information.

Set up and activated customer accounts.

Reviewed account and service histories to identify trends and issues.

Trained new employees on procedures and policies to maximize team performance.

Worked with supervisor to develop customer service improvement initiatives.

Exceeded company productivity standards on consistent basis.

Reviewed customer account information to determine current issues and potential solutions.

BellSouth Telecommunications Sunrise, FLSales Associate10/2008 - 07/2010

Sold various products by explaining unique features and educating customers on proper application.

Built and maintained relationships with peers and upper management to drive team success.

Answered incoming telephone calls to provide store, products and services information.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Coordinated activities with other departments to ensure quality customer service.

Acted as initial contact in addressing customer concerns.

Built trusting relationships with customers by making personal connections.

Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

Negotiated and closed deals with minimal oversight.

Mentored team members in mastering sales techniques to consistently exceed objectives.

Worked with fellow sales team members to achieve group targets.

Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.

Acted as point of contact for internal and external customers across departments.

Offered product and service consultations and employed upselling techniques.

Education and Training

Hallandale High School Hallandale Beach, FLHigh School Diploma06/2004

Fort Scott Community College Fort Scott, KSComputer And Information Sciences

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