Call Center Financial Systems
Resume:
George E. Regler
Macedonia, OH 44056
******.*.******.***@****.***
Financial Systems Specialist
DFAS-CL- Disbursing dept.
May 2015 to present
Serves as a specialist with responsibility for the daily effective operation of one or more critical financial systems including identifying problems, needed enhancements, and or system changes based.
Analyzes data requirements for the enhancement of automated financial management systems.
Reviews operational capabilities and provides comments and recommendations for proposed changes.
Prepares System Change Requests and develops documentation required for configuration control board/configuration management information system overview.
Establishes conditions and requirements for systems tests, assembles project of functional users, establishes project requirements and timetables, and provides technical advice and assistance to team members for the interpretation of system controls.
Researches, analyzes, and resolves daily system problems related to system interface, database management, and processing cycles. Oversees project teams of subordinate financial systems specialists to accomplish larger scale reviews, system changes, testing and implementation, and advises supervisors and senior managers on major system issues, associated risks, functional impact, and data integrity. Supervisory Financial Specialist/DFAS-Cleveland Customer Care Center Branch Chief
DFAS-CL/ACS/Lockheed Martin
Jan 1995- May 2015
Responsible for the supervisory duties and documentation of over 100 employees and supervisors assigned to my section in the fast-paced Cleveland Customer Care Center. Supervised 5 Call Center supervisors and one call center analyst.. Monitored the Call Center Manager display (CCM) and CCA to ensure reports are reviewed daily to measure the productivity of section personnel. Monitors and performs quality control of inbound calls. Establishes and promotes security and internal controls. Identifies and resolves customer service related problems. Consistently seeks ways to improve the efficiency and quality of the service delivered from the Care Center to customers. United States Air Force First Sergeant
June 1985- June 1992
Responsible to the unit commander on all morale and welfare issues with the enlisted force. Responsible for the squadron Weight Management program and the Squadron Recognition program. Closely coordinates with senior supervisors in the unit on personnel/disciplinary issues. Recommend appropriate disciplinary actions to the squadron commander.
USAF Control Tower/ GCA Supervisor
January 1975- June 1985
Responsible for a crew of 10-12 air traffic controllers to provide safe and expeditious flow of traffic in the airport traffic area. Ensured that all coordination was made with numerous base agencies and flying units. Briefed pilots at the monthly Air Traffic Control board about changes and procedures. Schools and Certifications:
Aircraft Control and Warning School Dec 1968
Air Traffic Control Operator Course May 1973
AFCS NCO Leadership School Sept 1975
Air Traffic Control Admin. Course Sept 1978
AFCS NCO Academy Nov 1979
FAA Control Tower Examiner May 1983
USAF First Sergeant Academy May 1985
DFAS Certified Call Center Manager August 2011
DFAS Lean 6 Sigma Green Belt Certified July 2015
DOD Financial Management Level 2 Certified October 2015 ATC Facility Ratings:
Lockbourne AFB Control Tower May 1973- April 1980
Lockbourne AFB GCA May 1973-April 1980
RAF Woodbridge UK Control Tower May 1980-May 1984
Holloman AFB Control Tower May 1984-June 1985
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