Branch Manager Customer Service

Sarah Brown

BRANCH MANAGER

Snellville, Ga 770-***-**** *.***************@*****.***

Objective

To leverage my 10+ years of healthcare experience and knowledge of E-platform referral systems, to contribute effectively to a dynamic team, driving success and exceeding expectations.

Experience

Lincare Inc – Branch Manager 2022-Present

Coached and supported sales team to take market share and build revenue.

Analyzed multiple reports to determine where focus was needed in the center from a financial as well as clinical standpoint.

Delegated goals to staff and assigned duties with follow up deadlines.

Drove business decisions and reduced operational costs

Strictly followed healthcare compliance

Hands on leader with open and effective communication

Lincare Inc – Customer Service Supervisor 2021-2022

Continued CSR duties and worked as a support to other CSR’s as a filter to and from upper management.

Trained CSR’s from other locations on all job duties and data entry systems.

Reduced denied claims for my location from 180k to 25k in a 6 month period.

Maintained exceptional professionalism to our patients as a first point of contact and followed up on care and needs to ensure satisfaction in the level of service they received.

Exceeded goals and assisted management with reporting center numbers weekly and monthly.

Identified and converted internal leads into new business by collaborating with the sales team and respiratory team.

Lincare Inc – Customer Service Representative 2018-2021

Answer phones and process incoming orders.

Review physicians notes for potential growth and patient needs.

Answered 70+ calls per day from patients and referral sources and assisted with their needs.

Verify insurance and obtain prior authorization.

Scheduled in office and home setups for DME equipment.

Processed payments

Atlanta Eye Group – VA Technician / Receptionist 2016-2018

Appointment scheduling and insurance verification.

Performed all pre-screenings and setup the Optometrist’s equipment for examination.

Exceeded goal in upselling to customers earning bonus on majority of pay periods.

Education

US Career Institute 2017

Certification Medical Coding and Billing

Chattahoochee Technical College 2008

Attended

East Paulding Highschool 2006

Graduate

Skills & abilities

Management

Problem solving

Communication

Leadership

Medical Terminology

Sales coach

Excel

Word

Outlook

Synergy

Lite

AS400

Insurance Verification

Appeals

Anatomy

Respiratory diseases

ICD 10 codes

CPT codes

TEAMS

Collaboration

Typing (50 WPM)

References

Available upon request

Contact this candidate