Kenneth Houston Harris

** ******* ******* *** **.

Newark, NJ 07108

Cell# 551-***-****

Email: ad44pj@r.postjobfree.com

Professional Summary

Administrative professional looking for a challenging career in administration and/or customer service with an established company/organization, which will utilize my work-related experience and my vast array of knowledge, skills, and abilities while allowing me to pursue my aspirations with a career in a position that I can remain in while continuing to grow and excel. Can work in a deadline-driven environment. Over 25+ years of experience in administrative and customer service and consistently and effectively delivering administrative services that enhance the company's purpose and profitability.

Professional Skills

MS Office Suite

Customer Service

Data Entry

Data Analysis

MS Excel

Conflict Resolution

Multitasking

Case Management

Phone etiquette

Cash Handling

Record Maintenance

Cable/MSO

Cold Calling

55 WPM

Merchandising

Professional Experience:

MTA- NYC Jan 23 – Jan 24

Principal Administrative Associate

Under supervision, assist SVP with Capital Projects in Stations Division

Description of Work:

Answer phone calls or forward them to appropriate person and take messages.

Prepare memos, reports, or other contract documents as requested by the manager.

Organize the folders and files and maintain them.

Schedule meetings using MS Outlook or Teams.

Interact with various Managers, field office staff, operating divisions, and departments.

Update Project Status Reports monthly.

Attend progress reports meetings on various related projects.

Pickup/Deliver/distribute the timesheets, contract documents/files, etc.

Perform various duties deemed necessary by the Business Unit Lead

Express Employment January 2021 to June 2021

GRM Document Management

To organize, keep track and manage meeting and activities schedules of managers and other key professionals

To plan and organize travel arrangements for managers and other key professionals

To follow up and coordinate key activities

To liaise and communicate effectively with the other managers and staff of the team

To prepare documents for the team, including business expense reports, phone bills, leave applications, purchase requisitions, and all relevant correspondences

To set up and maintain an effective filing system

Other supporting activities such as copying

Hertz Corporation January 2022 to May 2022

Administrative Assistant

Composed, prepared, edited, and distributed correspondence and other department documents

Answered multiple console telephone systems.

Created a filing system exclusively for all sensitive information used throughout the agency

Ordered and maintained supplies for the division

Greeted and directed appointments, vendors, and office visitors.

Utilized excellent customer service skills while acting as the liaison.

Goodwill January 2017 to February 2018

HRA Assistant

Assisted employees with inquiries and provided information when necessary.

Assisted employees with time correction forms.

Supported HR Manager with any payroll needs.

Managed quarterly random drug screening. Recruited for various open positions within the company.

Compile applications and send out appropriate correspondence to unqualified candidates.

Ensured all new employee paperwork was completed and processed.

ACS Manhattan May 2018 to January 2019

Secretary

Entered information into the computer and maintained the databases.

Worked closely with court personnel to ensure all activities were legal.

Composed letters, developed spreadsheets, and created PowerPoint.

Greeted guests, signed-for deliveries, and answered inquiries about the program.

Scheduled appointments for staff members and performed other clerical roles.

David Yurman and Barista September 2015 to October 2016

Merchandising

Assisted with daily and weekly sales reporting

Organized and calculated growth analysis, including TY/LY line comparison

Coordinated with the visual team and product managers to maximize the display of key materials

Produced sales spreadsheets and graphs Assisted with comprehensive merchandising Increased daily sales by 7%

Electronic Discovery Technology Service July 2012 to August 2015

Legal Assistant

General office duties and typed interrogatories for litigation files.

Consulted with new clients to see if they meet the requirement to open a new case.

Allocated funds to doctors and clients from escrow accounts.

Distributed summons and complaints to the sheriff's office and forwarded the same to clients. Answered phones, e-filed Bankruptcy matters in U.S. Bankruptcy Court of New Jersey

Jersey City Connections/Hudson Pride Buddy Program June 2002 to June 2012

Office Assistant

Maintaining an office in the absence of my supervisor.

Visited clients' homes to counsel before taking applications to meet their needs, and also interviewed buddies/volunteers.

Attended and organized meetings and events.

Answered multiple console telephone system

Ordered and distributed office supplies.

Greeted and directed appointments, vendors, and office visitors

Visiting Nurse Association of Essex Valley September 1992 to April 2002

Office Assistant

Performed general office duties.

Maintained one of the largest HIV/AIDS databases in northern New Jersey.

Supervised five Data Entry Clerks.

Distributed Quarterly Reports to the city of Newark.

Served as acting department head for Uniform Reporting systems URS.

Education

High School Diploma in Business Administration 1986

Essex County School of Business Administration

REFERENCES FURNISHED UPON REQUEST

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