LISSETTE THROWER
*** * ****** ****** ******, New Jersey 07050
· Cell Phone 917-***-****
E-mail: ad44pc@r.postjobfree.com
Experienced individual with excellent leadership and organizational skills
SUMMARY OF QUALIFICATIONS
Fluent in English and Spanish; Proficient in all MS Office Suite programs. Customer service skills, clerical office work.
EDUCATION
Touro College: New York School of Career and Applied Studies, New York, NY 6/2014
Bachelor’s Degree in Social Science (Human Services)
Touro College: New York School of Career and Applied Studies, New York, NY 6/2012
Associate’s Degree in Social Science (Human Services)
PROFESSIONAL EXPERIENCE
Good shepherds, New York, NY
Housing Specialist Youth Shelter April 2023- Present
Assist the client with applying for permanent housing
Assist client with learning how to maintain permanent housing
Coordinate with HRA and other city agency
Work with other Housing managements New Destiny, C&C, NYCHA, Section 8, Lemele & Wolff
Assists with submission of FHEPS / Cityfeps packet
Train Housing specialist and Case Management with learning how to submit housing application and FHEPS packet
Accompany clients to housing interview and apartment viewings
Provide Housing notes into HRA CMS database as well HRA system
Walmart Superstore, Kearny, New Jersey August 2021-March 2022
Front End Cashier Part-Time
Safe Horizon, New York, NY
Housing Specialist Domestic Violence shelter November 2016- 2022
Assist the client with applying for permanent housing
Assist client with learning how to maintain permanent housing
Coordinate with HRA and other city agency
Work with other Housing managements New Destiny, C&C, NYCHA, Section 8, Lemele & Wolff
Assists with submission of FHEPS / Cityfeps packet
Train Housing specialist and Case Management with learning how to submit housing application and FHEPS packet
Accompany clients to housing interview and apartment viewings
Provide Housing notes into HRA CMS database as well HRA system
Addie Mae Collins Head Start, New York, NY 2/2005- 2016
Family Service Coordinator
Enroll children into the program and follow the progress of the children throughout their time in the program.
Nurtured 128 children; age range of 2yrs-5 years old including children with special needs
Provided information about services to families in the Head Start program, including direct services to families by assisting them in determining family strengths, needs, and goals.
Worked collaboratively with staff to provide comprehensive, integrated services for the families
Compiles and maintains family case records of services provided.
New York City Parks Department, New York, NY 10/2001- 9/2002
Front Desk Receptionist
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
Directed visitors by maintaining employee and department directories
Maintains security by following procedures; monitoring logbook
Promoted gym membership and maintained attendance records for the after school program
Super Shuttle, Queens, NY 3/2000- 7/2000
Customer Service Representative
Ensured that customers were picked up and dropped off on time from the home and airport.
Kept accurate up-to-date information on shuttle capacity and occupancy to ensure van were not over crowded
Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.