YORLENIS VAZQUEZ

TAMPA, FL ***** 813-***-**** ad44nx@r.postjobfree.com

Summary

Bilingual English/Spanish customer service professional with 18 years of experience. Public Notary. Organized and detailed, self-motivated, professional, offering strong communication and quick-thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.

Skills

● MS Word

● Excel

● Focused on customer satisfaction.

● Skilled multi-tasker

● Scheduling

● Inventory control familiarity.

● Talent development

● Team management

● PowerPoint

● Access

● Outlook

● Leadership meetings

● People skills

● Problem Resolution

● Project Management & Planning

● Conflict resolution techniques

Experience

Office Assistant May 2018 to Current

Pebblestone Construction & Management Inc Tampa, Florida

● Organized files, developed spreadsheets, faxed reports, and scanned documents to bolster organizational workflow.

● Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls, and tracking documentation.

● Monitored calendars and scheduled appointments based on availability and established load limits.

● Managed and controlled permits applications, NOC signatures and recording, Permits inspections.

● Coordinated with numerous counties to ensure permits were properly routed to the correct departments.

Administrative Specialist Oct 2017 to Feb 2018

Advantage Product Pipeline Tampa, FL

● Designed electronic file systems and maintained electronic and paper files.

● Handled Time Sheets, Employee Personal Files, and some HR inquiries.

● Designed electronic file systems and maintained electronic and paper files.

● Made copies, sent faxes, and handled all incoming and outgoing correspondence.

● Organized files, developed spreadsheets, faxed reports, and scanned documents.

● Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Assistant Store Manager (ASM) Dec 2015 to Sep 2017 Walgreens Tampa, FL

● Recruited and interviewed 20+ applicants in the past 2 years.

● Conducted new employee orientation to foster positive attitude toward organizational objectives.

● Identified staff vacancies and recruited, interviewed, and selected applicants.

● Documented all customer issues/complaints, followed up with customers to ensure their issue was resolved or addressed.

● Developed, implemented, and monitored programs to maximize customer satisfaction.

● Effectively managed departmental expenses to stay within the allocated budget.

● Successfully managed the activities of 10-12 team members in the store and pharmacy.

● Provided detailed monthly departmental reports and updates to senior management.

● Provided a high level of customer and people leadership. Assistant Manager Mar 2007 to Dec 2015

Walgreens Lutz/New Port Richey/ Land O' Lakes, FL

● Responsible for scheduling, keeping in mind it met the business and customer needs.

● Build effective relationships with each store to develop superior customer satisfaction.

● Maintaining a clean and efficient workspace for me, the team members and of course the customers.

Head Photo Specialist Mar 2006 to Mar 2007

Walgreens Tampa, Fl

● Documented maintenance and quality issues, followed up with manufacturer for maintenance and repair of machines.

● Keeping records of received and sold orders.

● Ran maintenance on printers, to meet monthly targets.

● Well maintained supply list; clean-up rags, paper, bins, poster kits.

● Preserved adequate productivity by setting and enforcing deadlines.

● Monitored team progress to complete projects.

Service Clerk Feb 2004 to Mar 2006

Walgreens Miami, FL

● Assessed customer needs and responded to questions.

● Cleaned and straightened the work area.

● Worked with customer service to resolve issues.

Education and Training

TCI Technical Career Institute Miami Dade, Fl 2006 High School Diploma 2004

Miami Senior High School Miami, FL

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