Customer Service Representative

HELEN HAYNES

*** ****** ***, *.*., Jacksonville, Alabama 36265 ? 706-***-****

**************@*****.***

Over 20 years in the professional fields of business and medical care. Proven ability to work

collaboratively with diverse groups and establish ongoing relationships. Excellent communication skills

and a proven ability to juggle multiple high priority task.

EXPERIENCE

2017 TO PRESENT

RESIDENTIAL COUNSELOR

GADSDEN JOB CORPS, GADSDEN, ALABAMA

Assisting residents with their daily personal tasks. Ensuring that residents abide by center rules

and policies. Organizing and facilitating group activities. Supervising residents and ensuring their

safety. Providing residents with community resources. Working as a team to ensure residents

receive the best quality of life possible. Updating and maintaining reports on each resident.

JULY 2011-2017

CUSTOMER SERVICE REPRESENTATIVE

CONVERGENT OUTSOURCE CENTER, AUGUSTA, GEORGIA

Responding promptly to customer inquiries. Communicating with customers through various

channels. Acknowledging and resolving customer complaints. Processing orders, forms,

applications, and requests. Keeping records of customer transactions, comments, and

complaints. Communicating and coordinating with colleagues as necessary. Providing feedback

on the efficiency of the customer service process. Ensure customer satisfaction and provide

professional customer support.

MARCH 2007 ? 2011

PRIVATE DUTY CARE

HOME CARE, AUGUSTA, GEORGIA

Monitors patient condition by observing physical and mental condition, intake and output, and

exercise. Supports patients by providing housekeeping and laundry services, shopping for food

and other household requirements, preparing and serving meals and snacks, and running

errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming.

MAY 2006 ? MARCH 2007

SOCIAL SERVICE PROVIDER

COLUMBUS SOULUTONS, AUGUSTA, GEORGIA

Provides case management services for youth, young adults and families on assigned caseload.

Responsible for case management up to 35 clients. Assisted in working with chemical

dependency adolescents /adult psychiatric and MRDD patients.

JUNE 2003 ? AUGUST 2005

SERVICE COORDINATOR

QUALITY INDEPENDENT SERVICE COORDIATOR, NEW ORLEANS, LOUISIANNA

Assess the service needs of clients and connect them with the correct provider. Create and

maintain a directory of service providers and resources. Create and maintain a database of

clients and client needs. Assess client issues and provide recommendations to fix problems.

Ensure each client is given the necessary services and follow up to fill ongoing service needs

Maintain good relationships with service providers and clients to keep customer base.

EDUCATION

MAY 1992

BACHELOR OF SCIENCE IN PSYCHOLOLGY, MINOR IN SOCIOLOGY, SOUTHERN

UNIVERSITY OF NEW ORLEANS, LOUSIANA CAMPUS

? Southern University of New Orleans Dean?s List

? Southern University of New Orleans Honor Roll

SKILLS

? Proficient in Microsoft Office ? Customer Service Skills

? Exceptional oral and written communication ? Conflict-Resolution Skills

? Leadership Experience ? Time Management

? Problem-solving abilities

ACTIVITIES & INTERESTS

? Chairperson, Freshman orientation while at ? Peer Counselor Published: ?The

Southern University of New Orleans Relationship between the Black Students

? University Tour Guide and President Level of Academic Success/Academic

? Research Assistant for Southern University of Advisement: A Case Study?

New Orleans

PROFESSIONAL AFFILIATIONS

? National Association of Black Psychologist-

student member

2

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