VEENA GULATI

* ********* ****** *******, ** ***** 919-***-**** ad44lt@r.postjobfree.com

PROFESSIONAL PROFILE

Top performing professional who combines strong academic success with 8+ years of industry-related experience. Works with personal integrity, flexibility, and effectively with upper management, personnel, and customers. Able to meet sales and production goals, train and supervise employees, ensure safe day to day operations.

High Academic Honors Recognition / Dean’s List - GPA 4.00.

Demonstrated customer service skills to effectively deal with customers, clients, and vendors.

Well-organized, able to coordinate the management of store operations.

Communication skills necessary to ensure an environment conducive to success.

Manages time, able to make decisions and implement courses of action, and pays close attention to detail.

Effective problem solver, able to assess situations and identify solutions. KEY QUALIFICATIONS

Excellent Oral and Written Communication Skills

Knowledge of Workplace Safety Attention to Detail Organizational Skills Ability to Lead and Function as a Member of a Team Critical Thinking Ability to Work Well Under Pressure Ability to Multitask Staffing and Strategic Planning High Level of Integrity Ability to Meet Sales Goals and Deadlines Professional and Courteous Demeanor Promoting Process Improvement EDUCATION

Ultimate Medical Academy Associate of Science Degree - Health and Human Services, 2018 Paul Mitchell's Hair Styling Academy Cosmetology, 2002 Wake Technical Community College Associates Degree - Business Administration and Human Resources, 1998 PROFESSIONAL EXPERIENCE

Great Clips - Cary, N.C. 2008 – Present

Cosmetologist/ Assistant Manager/ Manager

Oversee day-to-day operations, manage, guide and motivate team members, and create schedules. Ensure smooth running of the reception area and assume responsibility for cash and paperwork procedures.

Perform full salon services and consult and educate clients regarding hair care and products. Conduct daily drawer counts, and deposits.

Interview and hire employees, oversee team development, and facilitate opportunities for additional learning.

Consult with customers to ensure quality, and maintain facility cleanliness according to occupational standards

Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints.

Resolved customer complaints and answered customer questions regarding policies and procedures.

Reviewed records and reports to verify details, monitor inventory, and assess scheduling needs for the salon. Time Warner Cable - Raleigh, NC August 1996 - January 2001 Customer Service Representative – Call Center

Professionally, accurately, and effectively handled customer requests, including changes to customer records, credits, payments, additions of service and products, and billing inquiries.

Actively engaged and provided superior customer service to customers, and utilized problem solving skills to resolve customer questions, complaints and concerns.

Meet productivity and quality goals, and accurately documented customer activities. Accounts Payable / Accounts Receivable Associate

Provided accounting support including A/R, A/P and other various accounting functions.

Entered accounts payable and accounts receivable data into the accounting system, generated check reports and statements, and researched invoices both paid and unpaid as needed.

Received telephone inquiries from vendors and customers and responded to questions. Sales Associate

Contacted customers in person to sell Time Warner services.

Maintained records of accounts and orders and developed prospect lists.

Distributed literature that detailed services; wrote orders for services and entered into computers

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