Charlotte, NC 704-***-**** ad44l6@r.postjobfree.com

Summary

Lead agile organizations in the development of techniques and practices that enhance the transition roadmap from program/project management to product management while aligning delivery with enterprise strategy.

Experience

Bank of America Charlotte NC

Senior Agile Coach 5/2023 – Present

Coach and enable agile teams throughout the Wealth Management division while promoting agile values.

Perform the Scrum Master as needed and trains others on how to perform those duties.

Works with management at all levels of the organization to help them understand the benefits of business agility.

Actively identifies areas of improvement and conceptualizes methods on how to be more effective.

Leveraged extensive practical product management and agile expertise to solve real world problems, guiding product owners and product managers and teams to understand, embrace and evangelize new ways of working.

Help influence and shape strategy in stabilizing and embracing agility as a cultural shift.

Provide qualitative and quantitative metrics while providing insights into value delivery in agile.

Truist Bank Charlotte, NC

Senior Agile Coach 09/2021 – 4/2023

Launched and coached product teams with business agility while pulling from experience and bodies of knowledge such as product management, agile frame works and lean practices.

Leveraged extensive practical product management and agile expertise to solve real world problems, guiding product owners and product managers and teams to understand, embrace and evangelize new ways of working.

Helped influence and shaped strategy in delivery transformation.

Served as a transformation coach to product owners and product teams guiding them to better business agility.

Worked with product leaders and teams to ensure relentless improvement for customer focused outcomes using data to gather greater insights.

Coached and mentored product teams to leverage appropriate principles such as product mindset, agile principles, human-centered design principles, technical engineering practices, and frameworks to deliver high-value products and capabilities.

Enabled and inspired a collaborative and empowered culture to promote greater business agility.

Supported LACE by adding additional insights and guardrails and supporting the body of knowledge,

Used soft skills to build trust, evaluate team(s) current practices and methodologies, and recommend appropriate next steps to achieve greater business agility.

Developed and influenced learning strategies for product managers, product owners, and other product leaders.

Delivered training programs that aligned with Enterprise Transformation strategic direction for Product and DevOps transformation strategic direction with emphasis on automation and CI/CD pipeline implementation.

Executed OKR workshop to establish measurable obtainable goals.

Facilitated inspection and adapt(I&A) workshops, Lean Portfolio Canvas workshop, value stream mapping (VSM) workshops, problem-solving and backlog designing workshops to identify potential solutions to opportunities and problems identified at the Portfolio and Program levels.

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Equitable Charlotte, NC

Agile Coach 08/2018 - 08/2021

Established release trains across the for Life and Annuity portfolios including kanban and scrum teams.

Trained internal leaders to become agile coaches and change agents for the organization.

Established scrum master community of practice to enable scrum masters to share successes and ideas.

Coached the RTE to lead big room planning sessions and prepared product owners and scrum masters for the event.

Launched both Kanban (business and delivery) and scrum teams to achieve organizational agility.

Championed agile in the organization and collaborated with other coaches in the community of practices to establish agile guardrails across the organization.

Coached teams and leadership on synchronization and cadence for the teams to support CI/CD pipeline.

Coached infrastructure, cloud platform and cyber security teams during cloud migration initiative supporting new accounts.

Delivered training programs that aligned with Enterprise Transformation strategic direction for Product and DevOps transformation strategic direction with emphasis on automation and CI/CD pipeline implementation.

Michelin Charlotte, NC

Scrum Master 12/2016 - 08/2018

Led scrum teams to deliver solutions to enable customers to take advantage of new customized interfaces with improved user experiences thanks to a consolidated 360-degree view of how customers engage with business interfaces.

Taught, guided and mentored both new and experienced teams (Scrum or Kanban) on Agile and/or Lean principles and activities.

scrum team productivity and performance by recommending and helping teams to implement good practices and process Maximized improvements.

Worked with leadership to review forecasts of deployments across programs and portfolios.

Coached data, digital experience, cloud and infrastructure teams.

Bank of America Charlotte NC

Scrum Master 06/2014 - 12/2016

Coached and led scrum teams to deliver solutions in the areas of global technology and Compliance/Risk/Legal organizations to deliver value incrementally with quality.

Taught, guided and mentored both new and experienced teams (Scrum or Kanban) on Agile and/or Lean principles and activities,

Collaborated with leadership to plan and manage releases across projects, programs and portfolios,

Kept stakeholders informed of progress, risks, and impediments.

Ensure all CRQ were completed to deploy solutions.

Participated and provided guidance to teams in PI Planning (Program Increment)

Coached teams to implement TDD to produce quality and decrease defects to customer value.

Wells Fargo Charlotte, NC

Senior Scrum Master 11/2013 - 05/2014

Led with agile transformation of several development and testing teams (Kanban, Scrum)

Coached and led teams to utilize Kanban to manage high visibility initiatives to improve performance of Human Resources systems.

Coached and led teams to utilize scrum to manage data conversion/system implementation to consolidate enterprise data platforms.

Coached kanban teams to deliver internal and external customer value.

Ensured processes and technical skills are in place to perform consistently and deliver high quality results and value to customers,

Facilitate collaborative working sessions for story mapping, design, testing and deployment planning.

Identified and assisted with conflict resolution within the scrum team Demonstrated the ability to coach distribute teams in a metrics environment.

Bank of America Charlotte, NC Scrum Master 12/2012 - 10/2013

Coached and led multiple technical teams to implement the Scrum Framework to promote incremental delivery of value an agile mindset.

Coached Business Analysts and Product Owners to build sustainable backlogs.

Facilitated scrum meetings including retrospectives to improve team chemistry to deliver value faster with quality.

Additional Experience

Scrum Master, Product Owner, Solution Architect, Customer Engagement

Technical Skills

Agile, Scrum, Kanban, Scaled Agile, ADO, Jira, Rally, VersionOne, PowerBI, Tableau, SQL, Java, AWS, SnowFlake, .Net, Solution Architecture, TDD, Application Architecture, SQL, MVC

Skills

Agile Coaching, Delivery Management, Problem Resolution, Team Leader, Time Management, Change Agent, Facilitation, Release Management, Training Delivery, Leadership

Certifications

Scaled Program Consultant (SPC6.0 and SPC5.0), Scrum Master (SM), SAFe PO/PM, SAFe CSM, Agility Health Facilitator, SAFe DevOps, SAFe for Engineers, Agility Health Faclitator

Education

University of Phoenix – Master of Business Administration

Benedict College Bachelor of Science in Computer Science

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