Grady

Givens

**** ******* * **** *** *** Dallas, TX 75287

313-***-****

ad44l5@r.postjobfree.com

Skills

Highly initiative and motivate and experienced with dealing with senior level contacts

Ability to negotiate with clients even in any difficult situation; ability to lower DSO

Able to work under stressful conditions while also meeting deadlines, in a fast pace environment

Excellent verbal as well as written communication skills

Able to work in a team environment, comfortable with heavy phone and computer usage

Highly flexible, excellence customer service

Ability to follow instructions and pay attention to details

Experience

02/2020-06/2023

Senior Account Analyst – Bsn Sports

The sr. Financial analyst, fp a will be an integral member of the corporate fp a team working closely with the controllership, treasury, connected planning, and divisional fp a teams to spearhead the next generation of automated budgeting, forecasting, and financial reporting by leveraging technology and interpersonal relationships.

Assist in preparation of reports for senior management and board of directors, including flash reports, monthly operating reviews, annual budget reviews, dashboards, and other ad hoc reports.

Consolidate Division budgets, forecasts, financial results, and operating metrics.

Analyze financial results, including income statement, balance sheet and cash flow statement analysis.

Access, manipulate and build new insights of financial and business data from multiple sources into meaningful presentations through PowerBi and Excel.

Build integrated financial planning models, including driver-based annual budgets and quarterly forecasts for the corporate functions.

09/2018-06/20190

Commercial Collections Analyst /Contract- WageWorks, Irving, TX

Manage commercial accounts concerning consumer direct benefits (HSA, FSA, HRA, Funding, and COMMUTER). Responsible for the collection and maintenance of Account Receivable Portfolio mainly consisting of critical key client accounts.

Investigates delinquent accounts, contact client via oral and written communications and prepares standardized reports on the status of collection efforts and delinquent accounts. Update system notes with status of all collection activity.

Response to client request for documentation, which may include but not limited to providing full reconciliation of account history report, invoices copies and statements. Confer with client via conference calls to discuss accounts during which I provide exceptional attention to the client to ensure satisfaction and resolution of any issues or concerns. Responsible for documenting accounts of all activities.

Reconcile customer accounts to prepare adjustments; work closely with cash application in addition to performing cash application. Process credits and refund request. Resolve client’s short pays payments. Prepared weekly and monthly reports on the status of collection activities.

Manage multiple projects and ad hoc request well always meeting deadlines.

Used SAP & Get Paid System for updating vendor’s primary information such as contact payment information, researching of inventories, & post of payments.

07/2017-10/2017

Price Book Coordinator /Contract- Robert Half Agency, Plano, TX

Set new prices by reviewing existing prices while collaborating with the marketing department and sales team to create a profitability report to determine prices for new products.

Gathered cost information for new products to determine current profitability

Marked down products in various store’s inventory to resolve issues with tickets. Input correct merchandise prices by entering new scan bar codes for wrong price inventory.

Used SAP for client’s contact information.

07/2016-01/2017

Debt Collector Representative/ Affiliated Credit Services, Carrollton, TX

●Duties were collection calls and/or correspondence in a fast-paced goal collections department.

●Provided customer service regarding collection issues, processing customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

●Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos

08/2014-12/2015

Collections Representative / Etan Industries, Farmers Branch, TX

●Worked from home as a (privileged as being a top collector), also worked inside a high-volume call center averaging 75 plus calls daily supervising agents who received inbound calls

●Monitored customer’s information concerning their overdue account using different software applications and answering escalated calls

●Maintained files of financial status of accounts, monitored delinquent accounts by negotiating repayment plans and making arrangement to repay debt

●Advised customers of default consequences and debt repayment policies

●Discussed payment arrangements to bring the account up-to-date to collect the debt

●Posted payments using debit cards, credit cards and checking accounts

●Set up promise to pay and payment arrangements and recorded the collection status of arrangements made to customer accounts

01/2014-02/2014

Documentation Technician / New York Staffing, NY-Contract

●Responsible for handling documents for a bank using accuracy and confidentiality of customer’s personal information.

●Job duties required pulling and filing charts, making copies of documents requested by the bank, and inputting information into the computer

10/2011-01/2012

Sales Associate / Walmart, Dallas, TX

●Received, counted and verified the quantity of electronic goods delivered to warehouse

●Maintained inventory counts and prepared list of damages

●Recommend, select, and help locate or obtain merchandise based on customer needs and desires

●Computed sales prices, total purchases, and received and processed cash or credit payment

Education

10/2011-01/2012

Diploma/ Texan Can High School

GPA. 3.6, Perfect Attendance Award, Texas Scholar

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