Customer Service Representative

Matthew P. Phillpott

*** **** **** ***. *****, LA 70364

Cell Phone: 985-***-**** **********@*********.***

Candidate:

Proven Strategic Sales Leadership Skills Market Expansion in Challenging Markets

Exceeding Forecasts & Increasing Profits

Strong Technical & Project Management Skills

Proven Ability to Educate & Motivate Clients

Effective Analytical & Problem Capabilities

Summary of Qualifications

SALES SKILLS Experienced in maintaining and updating product knowledge, networking and cold-calling, business development, targeting corporate and industrial accounts, strategic business planning, forecasting and budgeting, utilizing corporate image to enhance market share, and building sales through effective presentation skills.

MARKETING Developing productive and profitable corporate relationships, serving as manufacturer’s representative, launching new products and services, forecasting trends, working to increase revenues, educating customers, major account development, and designing successful strategies to target specific market segments.

EXPERIENCE Area Sales Manager: 2019 to 2024

Radwell International Inc. Louisiana

Sales of Automation, Electrical, Hydraulics, Pneumatics and Repair to Industrial, Oil and gas refinners, Pipeline, Food and beverage, Plastic and PVC Manufacturer, Marine Industry.

Customer Service Representative; 2018

Distribution International – Harahan, Louisiana

Sales of insulation to industrial, commercial and marine customers. Purchased all industrial insulation and

Pipe Covering. Inventory control, Logistics and quoting industrial projects

Serviced industrials plants in the surrounding area for pipe covering and pipe installation

Assistant Manager: 2016 to 2017

Lumber Liquidators LLC - Harahan, Louisiana

Supervision of staff, Inventory control, Supervision of Installation crews and

Quoting of flooring projects residential and commercial.

Customer Service Representative; 2012 to 2016

Kaman Industrial Technologies - Harahan, Louisiana

Demonstrated successful revenue growth and positive improvement of the company’s market share through strategically penetrating new and existing accounts, including Petrochemical, and Manufacturing Plants.

Played a key role as team member to manage the region for national accounts and business accounts, including Monsanto, U.S. Gypsum, Mintiq, Procter & Gamble, Veolia Water, Folgers, Berry Plastics, Kohler, and more.

VP / Project Manager; 2006 to 2012

Mighty Maintenance - New Orleans, Louisiana

Managed a commercial construction company specializing in steel modular building erection with a primary customer base of oil and gas service companies. Handled all bid negotiations and project estimation duties.

Accountable for budgetary control on multi-million-dollar commercial projects and deployed crews of up to 100 for major projects including Hammond Air Hangars / Houma Airport and commercial buildout for Moody Price International.

EDUCATION Areas of Expertise & On-the-Job Training

Estimating Projects

Strategic Purchasing

Equipment Industry Issues

Advanced Project Management

Bachelor of Science (B.S.) Marketing Degree,

Nicholls State University, Thibodaux, Louisiana

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