**** ***** **.

Rocky Mount, N.C.*****

Hm: 252-***-****

ad44kn@r.postjobfree.com

Bethany B. O’Neal

Summary

Knowledgeable in the daily administrative and clinical functions of the physician’s office as a Practice Manager..

Experience

8/2019-10/2023 Unc Neurosurgery at Nash and Unc Orthopedics at Nash

● Provided direct supervision and support for administrative office assistants and clinical office assistants.

● Maintain supplies and ordering.

● Responsible for daily deposit .

● Time and attendance for providers and employees using Kronos.

● Main contact for physicians being able to solve problems, maintain smooth operation.

● Assist in clerical areas when needed.

● Responsible for hiring and training staff.

● Responsible for monthly budget and maintain expenses.

● Collate weekly invoices for processing.

● Help improve customer satisfaction levels .

● Monthly staff meetings.

● Evaluate billing, coding or other related processes.

● Providing great customer care

● Responsible for performances evaluation

Practice Manager

7/2017- 8/2019 UNC Neurosurgery at Nash, Rocky Mount, NC Clinical Business Office Manager

● Provided direct supervision and support for administrative office assistants and clinical office assistants.

● Maintain supplies and ordering.

● Responsible for daily deposit .

● Time and attendance for providers and employees using Kronos.

● Main contact for physicians being able to solve problems, maintain smooth operation.

● Assist in clerical areas when needed.

● Responsible for hiring and training staff.

● Responsible for monthly budget and maintain expenses.

● Collate weekly invoices for processing.

● Help improve customer satisfaction levels .

● Monthly staff meetings.

● Evaluate billing, coding or other related processes.

● Responsible for performances evaluation.

12/2016-6/2018 Rocky Mount Gyn & Women’s Health ( UNC Physicians Network) Rocky Mount,NC(Office closed)

Clinical Business Office Manager

● Provided direct supervision and support for administrative office assistants and clinical office assistants.

● Maintain supplies and ordering.

● Responsible for daily deposit .

● Time and attendance for providers and employees using Kronos.

● Main contact for physicians being able to solve problems, maintain smooth operation.

● Assist in clerical area when needed.

● Interim Manager for UNC Neurosurgery at Nash.

● Responsible for hiring and training staff.

● Responsible for monthly budget and maintain expenses.

● Collate weekly invoices for processing.

● Evaluate billing, coding or other related processes.

● Responsible for daily deposit.

8/2015-12/2016 Rocky Mount Gyn & Women’s Health ( UNC Physicians Network) Rocky Mount,NC

Senior Medical Office Assistant

● Provided direct supervision and support for administrative office assistants and clinical office assistants.

● Maintain supplies and ordering.

● Responsible for Daily deposit.

● Time and Attendance for providers and employees using Kronos.

● Acts as the main contact for physicians being able to solve problems, maintain smooth operation.

● Assist in clerical and clinical areas when needed.

● Collate weekly invoices for processing.

6/2012 – 8/2015 Vidant Health (Rocky Mount Gyn.) Rocky Mount, NC Medical Office Supervisor

● Responsible for staffing of clinical and non-clinical areas.

● Maintain supplies and ordering.

● Collate weekly invoices for processing.

● Provides physician support for MU and EHR implementation.

● Performs daily team supervision.

● Time and Attendance for doctors and employees using Kronos.

● Responsible for Daily deposit.

● Assures Credentialing and Insurance for providers.

● Assist in clerical and clinical areas when needed.

● Acts as the main contact for physicians being able to solve problems, maintain smooth operation.

12/2006- 8/2012 Vidant Health (Rocky Mount Gyn.) Rocky Mount, N.C. Medical Assistant / Office Assistant

● Provide daily administrative and operations support in absence of manager for the last 17 months. (manager was splitting time with Neurosurgery)

● Coordinate scheduling of screening and diagnostic mammograms, Bone density and other GYN related testing through Cerner EHR.

● Scheduled referrals to outside physicians and managed all medical records releases

● Cross trained for patient registration and pre-authorizations

● Coordinated implementation of Greenway HER patient portal and Updox secure messaging and in charge of training staff in correct usage.

● Training and webinars for meaningful use, PQRS, patient portal, Updox and all Greenway updates.

● Obtained vital signs assist physicians in colposcopys, loop electrosurgical excision procedure, (LEEP), and hysteroscopies.

● Oversee daily operation of the laboratory, including venipuncture, data entry for LabCorp Beacon, preparation and shipment of specimens to LabCorp. 11/2004 - 12/2006 Polley Dermatology Rocky Mount, N.C. Medical Assistant

Obtain patient's medical history, update medical history in EMR (Practice Studio). Update medications, give injections and assist physician with procedures. Daily interaction with patients, physicians and clinical staff. 11/2003 - 11/2004 Eastern N.C. Medical Group Rocky Mount, N.C. Receptionist

Answering multi-line phone system

Schedule patients for appointments,

Obtain insurance information and Carolina Access verification for Medicaid patients. Assist with Phlebotomy and some lab duties as needed Education

Wilson Technical College - Childcare Credentialing I / II 02/1997 - 04/1997 Nash Community College - Phlebotomy course certification 08/1995 - 01/1996 Health Occupation I / II - Beddingfield High School 199*-****-**** graduate Beddingfield High School

Skills Knowledgeable in the use and application of the following: Microsoft Word LabCorp Beacon Misys Tiger Dexa Scans Microsoft excel

Greenway EMR Updox Cerner EMR Meaningful Use Epic

Certifications

BCLS 4/15-4/18

References available on request.

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