AKOU A. KOLAGBE

***** ****** ** ****-******* Tel: 450-***-****

Email: ad44j5@r.postjobfree.com

Highly focused and dependable bank teller and customer service representative with an excellent cash, complaints and conflicts management record. Adept at handling numerous customer requests and concerns with an outstanding professionalism and courtesy. Able to work independently as well as part of a team with little or no supervision. Currently looking for a position in a banking or finance institution to utilize my skills to manage multiple interactions with accuracy and excellence.

EXPERIENCE

AUGUST 2018 – TO JULY 2023

DIGITAL CUSTOMER SERVICE REPRESENTATIVE/ TRANSACTION MONITORING OFFICER, Ecobank-ghana

Handling customer queries and complaints with high professionalism and courtesy

Referring customer enquiries to appropriate departments

Promoting Ecobank’s new products and services to new and existing customers

Notifying and assisting managers in identifying and investigating suspicious operations

Assisting Management in the elaboration and presentation of quarterly financial reports

Identifying and highlighting financial risks to Management

JUNE 2014 – AUGUST 2018

MANAGER, zera LTd-togo

Responsible for sales and accounts receivables

Stock monitoring and reporting

Recruitment and Training of new staff to company health and safety standards

Training of new staff to company Standard Operating Procedures

MARCH 2014 – MAY 2014

SECRETARY, honorary consul of turkey

Providing customer services to incoming and outgoing calls and emails

Referring customers queries to appropriate departments

Assisting customers with their various applications within the consulate

Co-ordinate travel arrangements for the consulate staff

NOVEMBER 2013 – FEBRUARY 2014

INTERN, ecobank-togo

Providing call operator services to 4 telephone lines and answering customer complaints and queries

Providing customer services in a front desk within the bank

Receiving, sorting, distributing and posting mails

Requesting and verifying civil status document for new customers and loans applicants

Handling of Western Union queries and transactions

EDUCATION

JUNE 2021

BACHELOR OF ARTS IN ENGLISH LITTERATURE, university of lome-togo

JUNE 2013

HIGHER EDUCATION CERTIFICATE IN BANKING, cfbt-togo (banking training centre of togo)

MAY 2011

BILINGUAL SECRETARY AND CUSTOMER SERVICE DIPLOMA, infitrans-togo

JUNE 2010

A-LEVELS (CORE SUBJECTS: FRENCH, ENGLISH, GERMAN), PROTESTANT COLLEGE OF LOME-TOGO

SKILLS

Extensive knowledge in Microsoft word, excel and PowerPoint

Teamworking

Bilingual (Fluent in French & English)

Passion for excellence

Loyalty and positivity

Adaptability and tenacity

HOBBIES

Biking

Web learning

Reading Novels

REFERENCES UPON REQUEST

Contact this candidate