CHINWE MARTHA NKEMEH

Location: Sango-tedo, Lagos Email: ad44hp@r.postjobfree.com Phone: 080******** CAREER SUMMARY

Experienced Customer Service Representative: with broad background in Communication, Telephone Handling, Data Entry, Package Tracking and Record Management; a developed competence in sales management, Customer Service Oriented, Skilled in Time Management, and Interpersonal Relationship. Possesses strong communication skills both in written and oral formats with expertise in Microsoft Office Packages such as Word and Excel. Highly skilled in refined leadership and dynamic people management; Confident and possesses overall personalities. Versed in entrepreneurial awareness and emotional intelligence to resolve problems and meet clients’ needs. Dynamic and enthusiastic; works well in teams to meet deadlines and solve complex tasks. SKILLS

Time Management Skills: Efficient time management to execute given tasks and achieve goals.

Communication Skills: Proficient in English and igbo Languages and communicates well in oral and written formats.

Complex Problem-Solving Skills: Ability to identify complex problems, develop and evaluate options and implement solutions.

Team Player & Leadership Skills: Ability to lead a team, resolve conflict, motivate, organize, and establish rapport.

Technical Skills: Proficient in Microsoft Office Suite (Word and Excel). PROFESSIONAL EXPERIENCE

Customer Service Representative/Site Operation Officer SPEEDAF EXPRESS LOGISTICS, LAGOS, LAGOS STATE Oct 2020 – Present

Maintained good professionalism while attending to phone calls, emails and gave accurate information to answer questions, troubleshoot issues and resolve complaints.

Worked as an interface between Speedaf Express Logistics and UPS Nig on International shipments as well as resolved all problems in that regards.

Determined charges for services requested and arranged for billing.

Attended to issue parcels, audited cancelled parcels and initiate return scan.

Received and processed customer’s packages, tracking and ensure a timely delivery.

Provided monthly report (or on request) on all export shipments, which aided in management decision making.

Trained new employees and Franchisees, and continued education needs to improve great performance. Customer Service Executive

UNITED PARCEL SERVICE (UPS) LAGOS, LAGOS STATE Sep 2017 – Sep 2020

Managed incoming calls, emails and gave accurate information on company’s services, resolved complaints and transferred unresolved issues to a designated department.

Engaged in the processing of customers’ packages, Tracking and follow up which increased customer satisfaction, profit margin, steady growth and customer loyalty.

Updated and maintained timely database of customers with accurate information.

Monitored office supply needs with consistent inventory checks.

Provided daily reports of all transaction carried out in my station.

Trained new employees and continued education needs to improve great performance. Cashier/Supervisor

ALPHOVIC LINK RESOURCES (SILVER BIRD CINEMA, FESTIVAL MALL) LAGOS Aug 2016 – Aug 2017

Built and maintained positive working relationships within workers.

Provided product information and resolved concerns to assist customers.

Computed and recorded daily sales.

Enforced store safety and cleanliness standards, reducing hazards.

kept monthly stock records of the business.

Maintained up to date knowledge of store policies regarding payments, returns and exchange.

Leverage POS system to perform purchase transactions for team members and customers.

Provided efficient and courteous service to customers. JSS2 Class Teacher, Business Studies/ Financial Accounting Teacher SHILO-LAND FOUNTAIN COLLEGE, MAZA-MAZA LAGOS Sep 2015 – Jul 2016

Taught Business Studies to JSS 1-3 and Financial Accounting to SS 1-3 students.

Taught Commerce to SS2 and SS3 Students in First and Second term Respectively.

Took daily attendance check on all the JSS2 students which helped to track their irregularities in school.

Set exams, marked the scripts, computed and recorded the students’ results at the end of every term.

Prepared and maintained neat lesson notes for Business Studies for JSS1-3 and Financial Accounting for SS1-3.

Involved the JSS3 and SS3 students with intense learning, coaching and research for outstanding performance in their Junior and Senior WAEC respectively.

Worked with co-workers to complete tasks.

Book Keeping Teacher (NYSC)

HOPEBAY COLLEGE MAZA-MAZA, LAGOS Aug 2014 – Jul 2015

Taught Book keeping to SS1-3 students.

Prepared and maintained the lesson notes for Book keeping for SS1-3.

Guided and prepared the SS3 students for WAEC.

Set exams, marked the scripts, computed and recorded students’ results at the end of every term.

Gained teaching experience and impacted knowledge to students. EDUCATION

Bachelor of Science (B.Sc.) – Banking and Finance Nnamdi Azikiwe University Awka, Anambra State 2013

Diploma – Banking and Finance

Nnamdi Azikiwe University Awka, Anambra State 2010 CERTIFICATIONS/TRAININGS

Developing Quality Customer Service Skills (CPD): Alison 2023

Introduction to Graphic Design/Video Editing: D-Mayor Academy 2023

Introduction to Customer Service and Problem Resolutions 2020

ISAT 2018

REFEREE

Available on request.

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