Store Manager Customer Service

HEATHER KNIGHT

Boscobel, WI ***** 608-***-**** ************@*****.*** WWW: Bold Profile

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Supply Ordering

Risk Management

Promotional planning

Project Management

Goal Setting

Profit and Loss Management

Point of Sale systems

Retail Operations

Problem-Solving

Retail Employee Training

Coaching and Mentoring

Stockroom Management

Sales Leadership

Store Opening and Closing

Performance Monitoring

Shift Scheduling

Cost Control

Supplier Communication

Dependable and reliable

Vendor Collaboration

Staff Management

Staff recruitment

Decision-Making

Accurate money handling

Scheduling knowledge

Loss Prevention

Decision-making skill

Customer Service

Upselling and Cross Selling

Detail Oriented

Visual Merchandising

Budget Administration

Incident Reporting

Sales Analysis

PROFESSIONAL SUMMARY

SKILLS

Hiring and Training

Reporting and Documentation

Highly motivated

Merchandise Strategizing

Operations Oversight

Stock management

Process Improvements

Resourceful nature

Shrinkage Control

Friendly and outgoing

Meticulously detail-oriented

Strong multi-tasking

Inventory Control

Strategic Planning

Merchandising ability

Store Manager, 01/2019 - Current

Family Dollar – Fennimore, United States

Completed point of sale opening and closing procedures. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Supervised guests at front counter, answering questions regarding products. Approved regular payroll submissions for employees. Managed inventory control, cash control, and store opening and closing procedures. Rotated merchandise and displays to feature new products and promotions. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Reconciled daily sales transactions to balance and log day-to-day revenue. Developed and implemented successful staff incentive programs to motivate employees. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Supervised creation of exciting merchandise displays to catch attention of store customers. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Monitored daily cash discrepancies, inventory shrinkage Scheduled employees for shifts, taking into account customer traffic and employee strengths. WORK HISTORY

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Trained new employees on proper protocols and customer service standards. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Reported issues to higher management with great detail. Interacted well with customers to build connections and nurture relationships. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Updated and resolved incidents and managed accessorial charges objectively while maximizing profit. Managed purchasing, sales, marketing and customer account operations efficiently. Submitted orders for new inventory.

Optimized store displays and appearance via strategic merchandising. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Maintained customer satisfaction with quick and professional handling of product returns. Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Business Managment: 06/1999

East Grand Forks Tech - East Grand Forks, United States High School Diploma: 05/1998

W.a.o. High School - Warren, United States

EDUCATION

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