Diana Arias

Dadeville, MO *****

ad44f7@r.postjobfree.com

+1-417-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Bilingual Virtual Receptionist

Ruby Receptionists - Remote

May 2022 to July 2023

Responsible for answering phone calls from different business including but not limited to law offices, medical centers, hospitals, clinics, etc.

Act as the first contact for these businesses and virtually coordinate appointments, deliveries and any other protocol the company had paid Ruby to help them with. Bilingual call center Supervisor

Solix - Remote

October 2020 to October 2021

• This was a temporal position due to covid.

• Provided call center performance reports and implemented procedures to enhance the reservation process.

• Monitored the standards of performance of the Call Center.

• Recommended to develop call center process and procedure.

• Identified and resolved customer issues and participated in routine communications with clients to ensure complete customer satisfaction.

• Ensured documentation and analysis of reports to enhance the operations. Leasing Agent/Office Manager

United Apartment Group - Austin, TX

July 2017 to August 2020

• Market vacancies, perform market surveys.

• Meet and greet prospective residents, show/walk through available units

• Complete traffic sheets and maintain guest card files

• Perform move-ins and move-outs, rent collection, process rental forms

• Issue legal notices, maintenance of all records and files

• Assist with monitoring curb appeal, office and common area appearance

• Administrative support, filing, answering & directing phone calls

• Errand running including the purchase of supplies, mailing at post office, etc

• Help with special projects

IELTS Test Supervisor/ Translation Project Manager Inlingua School of Languages - Austin, TX

February 2016 to June 2017

• Coordinator in charge of the organization and preparation of materials and documents required on each exam (3 test per month.)

• Responsible of keeping track of all materials utilized to perform each test.

• Oversaw employee time records and accountability.

• Assisted with potential new employees interviews.

• Linguists coordinator for different project relate to translation in more then 35 different languages.

• Responsible to assure the accurateness of each job we received each day from well known clients like Mill Brown, Texas Lottery, Latin-works, etc. in regards of translations, desk top publications and surveys.

• Provided accurate results within the time headlines to each particular job.

• Keeping a great and professional relation with clients and their requirements. Technical Support Tier 2

Harte-Hanks/HBO Now - Austin, TX

November 2014 to January 2016

• Provided exceptional Customer Service in a positive- professional manner.

• Application and software updates

• Navigation about the application.

• Questions in regards of HBO NOW programing.

Bilingual Customer Service Representative/ Administrative Assistant iMGA Home insurance - Lakeway, TX

November 2013 to October 2014

• Provided excellent customer service to all insurance agents and customers in a well professional manner.

• Duties included but not limited to: answer phone calls, take payments over the phone as well as payments.

• Assisted office manager with different projects as needed filing, copying and adjustments of invoices as well as running errands like picking and dropping mail, etc.

• Assisted with translations of different legal documents from English to Spanish. Customer Service Representative

Teleperformance-Western Union - San Jose, CA

November 2012 to October 2013

• Provided outstanding customer service for inbound customer inquiries internationally for both United States and Canada.

• Assisted customers in processing money orders, cashing funds electronically.

• Maintained a high level of security when accessing and identifying customers information. Customer Service/ Web Assistance

Sykes-Bank Of America - San Jose, CA

April 2009 to October 2012

• Provided exceptional customer service for inbound customer calls.

• Maintained a professional image and displayed clear and concise bilingual communication skills

(Spanish-English) as well as a considerable amount of patience while troubleshooting with customers over the phone to resolve their website issues and answer any questions or concerns with a high degree of product knowledge.

• Lucidly explained customers checking and savings account information, and resolved general issues pertaining to their accounts, such as: over drafting, account closures, transfer of funds between accounts, and opening additional accounts for existing customers.

• Proficient in resolution of trouble calls with the ability to consistently leave customers satisfied. Customer Care Representative

Lowes - Austin, TX

February 2006 to February 2009

• Provide benchmark customer care and support assisting in multiple aspects of company as needed.

• Assisted in front desk duties such as: answering phone inquiries, faxes, special orders, etc.

• Assisted in cashier position when needed.

Education

High school diploma or GED

Liceo Mario Quiros - Cartago, Provincia de Cartago Skills

• Fluent in both Spanish and English language. (10+ years)

• Professional experience includes 8+ years working full time in customer, technical, and administrative support roles with leadership and training responsibilities.

• Unique ability to understand and apply complex business frameworks and management tools.

• Outstanding leadership and ability to quickly assimilate new cultures and languages. (10+ years)

• Outstanding interpersonal skills, including excellent verbal/written communication abilities.

• Unparalleled customer relation skills; ability to quickly identify and resolve issues.

• Proficiency developing professional documentation such as training manuals, operational and technical procedures, business processes and communications, repeatable templates, presentation decks. (10+ years)

• Proficient working with command line applications, Microsoft and Adobe office/publishing software, Apple audio/video production software, Internet, e-mail.

• Microsoft Office (5 years)

• Installation, use, and maintenance of Mac OS X.

• Software Troubleshooting

• Property Leasing

• CRM software

• Operating Systems

• Technical Support

• Yardi

• Time management

• Spanish

• English

• Multilingual

• Office experience

• Customer service

• Home care

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Office

• Teaching

• Google Docs

• Leadership

• Computer literacy

• Help desk

• Typing

• Social media management

• Computer Networking

• Live chat

• Administrative experience

• Remote Access Software

• Property Management

• Data entry

• Phone etiquette

• Employee evaluation

• Interpretation

• Google Suite

• Translation

• Microsoft Windows

• Troubleshooting

• E-commerce

• Supervising experience

• Microsoft Outlook

• Translation

• Bilingual

• Communication skills

• Customer support

• Windows

• Writing skills

• Computer skills

• Sales

• Call center

• Call center management

• SaaS (3 years)

• Research

• Recruiting

• Food industry

• Proofreading

• Writing skills

• Customer service

• Bilingual

• English

• Multilingual

• Spanish

• Communication skills

• Training & development

• Translation

• Sales

• Travel planning

• Negotiation

• Time management

• Administrative experience

• Computer skills

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Office

• Microsoft Excel

• Google Suite

• CRM software

• Conflict management

• Help desk

• Windows

• Google Docs

• Account management

• Supervising experience

• Technical support

• Live chat

• Typing

• Leadership

• Operating systems

• Clerical experience

• E-commerce

• Human resources

• Computer networking

• HIPAA

• IT

• Presentation skills

• Banking

• Recruiting

• Project coordination

• Multi-line phone systems

• Phone etiquette

• Upselling

• Marketing

• Property management

• iOS

• Yardi

• Childcare

• Cooking

• Teaching

• Management

• Fair Housing regulations

• Social media management

Languages

• Spanish - Expert

Certifications and Licenses

Driver's License

Vitta certified

I’m ready and vitta certified

Assessments

Early childhood development — Proficient

March 2023

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Administrative assistant/receptionist — Proficient October 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

February 2023

Responding to customer situations with sensitivity Full results: Proficient

Protecting patient privacy — Proficient

February 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Bartending — Proficient

November 2023

Understanding, pouring, and mixing drink orders

Full results: Proficient

Work style: Reliability — Proficient

July 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

March 2021

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

April 2022

Influencing and negotiating with customers

Full results: Proficient

Food service: Customer situations — Proficient

November 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Office manager — Proficient

March 2023

Scheduling and budgeting

Full results: Proficient

Recruiting — Proficient

May 2022

Managing the candidate sourcing and selection process Full results: Proficient

Work style: Conscientiousness — Proficient

February 2023

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Administrative assistant/receptionist — Proficient April 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Proofreading — Proficient

May 2022

Finding and correcting errors in written texts

Full results: Proficient

Technical support: Customer situations — Proficient January 2023

Responding to technical support situations with sensitivity Full results: Proficient

Basic computer skills — Proficient

June 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Verbal communication — Proficient

February 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Elementary school classroom management — Proficient March 2021

Managing behavior in elementary school classrooms

Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient October 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer service — Proficient

March 2023

Identifying and resolving common customer issues

Full results: Proficient

Technical support — Proficient

November 2022

Performing software, hardware, and network operations Full results: Proficient

Basic computer skills — Proficient

January 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Work style: Professionalism — Proficient

October 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

High school classroom management — Proficient

March 2021

Minimizing classroom disruption and engaging students Full results: Proficient

Data entry: Attention to detail — Proficient

February 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Proofreading — Proficient

February 2023

Finding and correcting errors in written texts

Full results: Proficient

Data entry: Attention to detail — Proficient

April 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Written communication — Proficient

October 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Recruiting — Proficient

July 2021

Managing the candidate sourcing and selection process Full results: Proficient

Work motivation — Proficient

July 2021

Level of motivation and discipline applied toward work Full results: Proficient

Call center customer service — Proficient

November 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Proficient

March 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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