Customer Service Food

AB

AMBER BRYSON

***************@*****.*** 928-***-**** Prescott Valley, AZ 86314

Experienced server/bartender with solid background in food service. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Beverage Preparation

Food Inspection

Supply Restocking

Order Management

Exceptional Customer Service

Guest Relations Management

High-Volume Dining

Positive and Professional

Performance Improvement

Strong Work Ethic

Professional Appearance

Regulatory Compliance

Quality Control

IHOP Prescott Valley, AZ

Server/Crew Trainer

11/2023 - Current

Provided excellent customer service to ensure satisfaction. Ensured that each guest was served courteously, quickly, and efficiently. Performed opening and closing duties such as setting up the dining area, restocking supplies.

Handled money transactions accurately while following company procedures for handling cash payments.

Greeted customers, answered questions and recommended specials to increase profits.

Assisted in training new servers.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Gallaghers Grill Phoenix, AZ

Server/Bartender

02/2019 - 06/2021

Provided excellent customer service to ensure satisfaction. Ensured that each guest was served courteously, quickly, and efficiently. Performed opening and closing duties such as setting up the dining area, restocking supplies.

Operated POS terminals to input orders, split bills and calculate totals. Trained new employees on restaurant procedures and plating techniques. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Prepared drinks according to standard recipes.

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Trained new employees to perform duties.

Summary

Skills

Experience

Integrity Solutions Phoenix, AZ

Supervisor

01/2018 - 03/2019

Provided guidance and direction to subordinates regarding job duties and responsibilities.

Directed and supervised team of 15 employees in daily operations. Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Monitored employee productivity levels on a regular basis to identify areas of improvement.

Complied with company policies, objectives and communication goals. Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Coordinated employee schedules according to shift changes and availability.

Reviewed completed work to verify consistency, quality and conformance. Provided ongoing training to address staff needs.

Established and enforced clear goals to keep employees working collaboratively.

Maricopa Community Colleges - Rio Salado Community College Tempe, AZ Education and Training

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