Emmy Fernandez

ad44ey@r.postjobfree.com 314-***-**** Florissant, MO 63034

A communicative, team-player, goal-oriented individual with experience in customer service, receptionist and childcare. Providing top quality customer service in the sales industry and undertaking more responsibility within the work environment.

Experience

Barre3, St Charles, MO September 2023-Present

●Efficiently managed front desk operations, including answering phone calls, greeting customers, reviewing task lists and handling inquiries.

●Demonstrated strong organizational skills by scheduling appointments and maintaining customers membership statuses to be accurate and updated.

●Accurately handle administrative tasks, including record keeping and email correspondence.

●Maintained a welcoming and professional atmosphere, contributing to a positive customer experience.

Spirit Halloween, Florissant, MO September2021-November 2021

●Provided exceptional customer service by assisting shoppers, addressing inquiries, and ensuring a successful shopping experience.

●Upheld store policies and procedures, contributing to a secure and welcoming shopping environment.

●Maintaining and re-stocking of shelves to ensure adequate and inventory up to date.

●Participated in inventory management, conducting stock checks and reporting discrepancies.

Childcare, Missouri/ New York January 2020-January 2023

●Provided attentive and compassionate care for children, ensuring their safety and wellbeing.

●Established a nurturing environment by engaging in age-appropriate activities and maining a positive environment.

●Developed a strong interpersonal skill, fostering a trusting relationship with both children and parents.

●Displayed flexibility by adapting to changing schedules and addressing the unique needs of each child.

●Responded calmly and took responsibility in emergency situations, prioritizing the safety of the children.

Rogot Optical, Front Desk Clerk, New York Summer 2018/2019

●Collected patient demographics inputting into a CRM software.

●Made copies, fax documents utilizing office equipment.

●Maintained and stocked shelves of inventory: cases, accessories and office supplies

●Maintained and cleaned the waiting area to upkeep the appearance of the office.

Education

Hazelwood West High School, Hazelwood, MO

High School Diploma

Skills

Fluent in Spanish, Team Player, Communicative, Patient, Hard Worker, Fast Learner, Excellent Customer Service Conflict Resolver, Detail Oriented. Knowledgeable on navigating microsoft office, excel, and google suite.