Customer Service Representative
Resume:
Gissela Moreno
Central Falls, RI *****
***************@*****.***
To work for an organization that provides opportunities for growth potential and to be able to utilize my skills, experience, and education to provide professional service in the industry. Authorized to work in the US for any employer
Work Experience
Driver
Truly trusted transportation - East Providence, RI June 2023 to February 2024
1. Pick and drop of members to their appointments
2. Schedule appointments
Customer Service Representative
HEALTH SOURCE RI - Riverside, RI
May 2020 to June 2023
1. Insurance verification
2. Insurance billing
3. Enrolling new customers
4. Updating changes on customers application.
5. Proficient keyboard skills; proficient written and verbal communication skills to effectively process a high volume of calls and telephone requests, and to respond to all medical calls in a confident, rapid, accurate, pleasant, professional and timely manner. 6. Ability to communicate with all levels of internal and external customers. Medical Secretary
North Providence Urgent Care - North Providence, RI November 2017 to June 2019
1. Appointment scheduling
2. Verifying insurance
3. Taking copays
4. Filing / Scanning documents
5. Handling high call volumes
6. Faxing
7. Prepare maintain patient charts, records and medical history 8. Check patients in and out
Security Officer
APG Security - Warwick, RI
August 2016 to October 2017
1. Patrol premises
2. Monitoring surveillance equipment
3. Verifying visitors
4. Keeping patients safe
5. Responding to emergencies and incidents
Dietary staff
Cortland Rehabilitation Center - Greenville, RI
October 2015 to November 2015
1. Assisting with food preparation and serving
2. Clean up kitchen and dinning area
3. Clean food station and wash dishes
4. Meal preparation
5. Helping certain residents eat when needed
Education
High School Diploma
Tolman E. High School - Pawtucket, RI
September 2011 to June 2015
Skills
• Healthcare
• Microsoft Office
• Filing
• Insurance verification
• Medical billing
• Security
• Driving
• Medical records
• Customer service
• Typing
• Translation
• Interpretation
• Bilingual
• Medical Scheduling
Certifications and Licenses
Driver's License
Additional Information
SKILLS:
CPI- self defense training
FEMA- Workplace Violence Awareness Training 2016
FEMA- What You Can Do 2016
FEMA- Introduction To The Incident Command System For Healthcare/Hospitals 2016
Contact this candidate