Sharon Boyd

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent time management and problem-solving skills. A hardworking and passionate job seeker eager to secure part-time or full time positions. Ready to help the team achieve company goals. Skills

Multitasking Abilities

Computer Skills

Problem Resolution

Remote Office Availability

Records Management

Dispute Resolution

Document Preparation

Litigation Support

Court order obtainment

Notary Public (active)

Work History

Mar 2000 -

Feb 2023

Child Support Officer

State Of Texas Office Of The Attorney General, Dallas, TX Monitored cases for support order compliance and made adjustments. Located parents for gaining child support and prepared records of payments. Office Of The Attorney General Child Support Officer (Retired) And Notary Public

Address DeSoto, TX 75115

Phone 214-***-****

E-mail ad44al@r.postjobfree.com

Evaluated income and expense data of non-custodial parents to determine support capability.

Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.

Interviewed involved parties to confirm facts, verify data, and locate persons and financial assets.

Explained policies, procedures and instructions to parents. Used virtual software to manage and update electronic case files. Responded to in-person and telephone requests for information from general public and attorneys.

Assisted court in scheduling hearings and meetings Issued public notification of official activities or meetings. Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.

Calculated child support obligations.

Worked in collaboration with local, state and federal departments to get evidence and other sensitive information.

Calculated child support obligations and debts to initiate collection actions. Performed skip tracing activities to locate absent parents and assets. Provided genetic testing to determine paternity needs. Maintained detailed case notes and reports to meet strict standards for case load of over 1800.

Documented data and completed accurate updates to case records. Assisted families in how to apply for benefits and connecting with family support services.

Mentoring team members.

Accomplished multiple tasks within established timeframes. Safety officer for office for 13 years.

Trained personnel to develop and strengthen their skills. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained court dockets and updated disposition of cases after court hearings and trials.

Examined legal documents submitted to courts for e-filing. Processed subpoenas, motions, citations, arrest warrants and other/pleadings for constables and process servers.

Provided assistance to attorneys and court personnel in courtroom Coordinated proceedings for proper procedures in court Prepared court orders and judgments for signature. Researched law to support judicial decisions.

Checked documents and identifying credentials for all parties. Notarizing documents, verifying signatures and dates for compliance. Examined documents for accuracy, completion and compliance before notarizing.

Performed wide-ranging financial functions.

Completed daily logs for management review.

Resolving complex complaints and issues.

Safety office for office for over 10 years.

Assisted courts during proceedings

Conducted comprehensive interviews with clients to gather necessary information for accurate case assessment and determination of child support obligations.

Negotiated fair payment arrangements between parties involved in disputes over child support amounts or modifications requested due to changes in circumstances.

Calculated child support obligations lump sum payments. Aug 1994 -

Feb 2000

Court Clerk

Dallas County District Clerks Office, Dallas, TX

Maintained court dockets and updated disposition of cases after court hearings and trials.

Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

Examined legal documents submitted to courts for adherence to laws and court procedures.

Reviewed court documents to process subpoenas, motions and pleadings. Prepared court orders and judgments for signature. Drafted professional court correspondence to facilitate legal proceedings. Prepared court documents for filing in alignment with established protocols to support compliance.

Answered telephone calls, took messages and transferred calls to appropriate colleagues.

Responded to requests for information from public, other municipalities or state and federal legislative offices.

Updated documents such as municipal codes and city charters. Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Provided professional services and support in dynamic work environment. Resolved customer problems and complaints.

Kept reception area clean and neat to give visitors positive first impression. Managed multiple tasks and met time-sensitive deadlines. Provided clerical support to company employees by copying, faxing, and filing documents.

Responded to inquiries from callers seeking information. Corresponded with clients through email, telephone, or postal mail. Confirmed appointments, communicated with clients, and updated client records.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Some College (No Degree): Computer And Information Systems Grambling State University - Grambling, LA

May 1987 High School Diploma

Richwood High School - Monroe, LA

Accomplishments

Maintained 100% or higher occupancy rate for entire length of employment. Achieved numerous top quarterly collection goals.

Received many awards for to accuracy in court orders referred to attorneys and judges. Achieved accuracy and efficiency awards.

Received numerous customer service awards for outstanding service from public elected officials.

Software

Word

Word Perfect

Excel

Outlook

Collaboration tools

Social Media

Database Programs

Affiliations

Nation Notary Association

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