Parul Dhawan

+1-408-***-**** ad44ai@r.postjobfree.com

SUMMARY

A PMP certified professional having rich experience in the field of quality assurance, vendor management, project management and project governance. Emerged as an ideapreneur for deploying innovative and effective quality measures for functional and technical project areas that establishes corporate standard and benchmark in various lines of business across the organization. SUMMARY OF QUALIFICATIONS

Vendor and Project Management Skills

● Drive and coordinate discovery meetings to ensure correct project requirement

● Closely work with Engagement manager and vendor team to integrate and optimize industry best practices, and SLAs/KPI to to support ongoing program optimization

● Coordinate and manage vendor operations and utilize best methods for identifying potential vendor risks

● Define & implementation of vendor management processes to onboard new vendors, Intake Management (RFI), vendor evaluation qualification and procurement process for effective contract implementation and compliance.

● Contribute to organization wide data privacy and compliance initiatives and improve key process improvement over a period of time.

● Tracking of sensitive Program sensitive/ contractual SLAs/SLOs by Implementing a Program dashboard through effective data analysis and visualization exercise.

● Strategic planning to ensure smooth execution of data governance model across program

● Coordinate with multiple legal counsel bodies and vendors for smooth operations

● Administration of SOWs, contract management documents and monitor vendor’s performance and SLAs

● Monitor and control change requests, track issues, mitigate risk and deliver robust business results to enhance enterprise system performance and productivity

● Implement and govern project management essentials across program/ project life cycle and successfully handling of client expectation & stakeholder’s management

● Highly experienced in managing global or cross-functional internal stakeholders with & developing trust mechanism

● Manage program management artifacts, decisions, communications, meeting minutes, metrics, and reporting dashboards to ensure full program transparency

● Engage with Information Security and business teams to understand context, research needs and develop insights

● Support and ensure business continuity planning and management

● Initiate reporting and task automation practices to improvise and manage workflow

● Track & provide support & guidance to business operation team (Operational processes, Risk & Issue Management, Training & Communication) throughout the project life cycle

● Report, create automated dashboards & communicate effectively to senior leadership and key stakeholders on accessibility project health on defined intervals

● Manage internal & external stakeholders interest and communications across the organization People & Interpersonal Skills

● Facilitated project team collaboration

● Strong communicator, creative problem-solver and critical thinker with effective researching skills proven through work experience

● Able to work independently, in a team, and with or without direction

● Thorough, methodical, and creative with extreme attention to detail

● Talented for building relationships and trust within teams

● Quick to learn and open to process improvements

Technical Skills

● Operating Systems:Win 7/8, UNIX, Linux, OS X

● Browsers: IE, Mozilla Firefox, Safari, Google Chrome

● Tools: Microsoft MPP, PMSmart, Asana,Remedy. Adobe Suite, SharePoint, VSS, Jira Certifications

● PMP certified

● Agile Process framework - HCL Internal Program

● Certified Appraisal team member (ATM) for CMM Level-4 By CyberQ and for Pre-Appraisal on CMMI ML5 v1.2

● Certificate in Software Quality Assurance (CSQA) by QAI

● Certified Six Sigma Green Belt

● Certified Internal auditor for ISO 27001

EDUCATION

MBA (IT) from ‘Birla Institute of Management and Technology” New Delhi, India WORK EXPERIENCE

HCL America (Deployed @Google on Contract)

Process & Program Management April’’2021 – Sep’23

● Update the program structure, key members [Governance hierarchy] Program updates, key communication, training material RAID log, minutes of meeting at internal Google website on regular basis.

● Define the intake request process for change request/ service request through internal/external team members and track to closure using buganizer and follow up during office hours.

● Define Consumption map and process flow diagram using Lucidchart to ensure the smooth program implementation across cross functional teams.

● Collaborate with assigned stakeholders using Asana tool to define key milestones [RASCI] and track project progress for each milestone.

● Update the key deliverable,dependencies and tracked milestone timeline using program management tool

[Asana,Smartsheet] .

● The effective communication with POCs to ensure RAID log is tracked and updated and issues and risk are addressed in timely manners to manage program timeline.

● Define the program specific Governance mechanism for effective program tracking and progress update with Cross functional POC, steering co and leadership as per defined frequency

● Defined the overall Change Management framework and training module for internal and external vendors for smooth implementation of the overall program across board.

● DeAssist to facilitate and conduct workshops with end users and stakeholders for process mapping, deep-dive discussions, and all phases of project lifecycle.

● Adequately document, prioritize and follow up on takeaways from the workshop & meetings, consolidate findings into core documentation.

● Work closely with Google Project Manager, Product Owners, Developers, Quality Assurance and Application Engineering teams to complete and/or support project deliverables related to business case, business analysis, use cases, delivery management, test plans and test cases, test execution, user training guide, post go live support management, project management and communications activities

● Manage deliverables for initiatives and adhere to development methodologies

● Conduct meetings and presentations with Google stakeholders and business users

● Collaborate with leads to tackle ongoing issues and partner on continuous improvement with enhancements

● Effectively communicate insights and plans to cross-functional team members and management

● Facilitate meetings for project status/plan updates and RAID log items HCL America (Deployed @ Google)

Process & Project Management Aug 2019 to Mar 2020

● Preparation of implementation roadmap @ MaaT

● Review of BRD and design documentation for " MaaT Remove"

● Creation of user journey, user scenarios and UAT Test cases for " MaaT Remove"

● Preparation of end to end process workflow for MaaT Implementation

● Preparation of pilot scope planning and limitation, coordination with various internal stakeholders and defining

● process maps and other related project documents

● Identifying and implementing process improvement & facilitated resolution of issues in case of non compliance.

● Performing initial root cause analysis based on the current road map/ implementation data available for NPI (New

● product introduction ) (NPI)

● Prepare & track milestone timelines based on prioritization using,smart sheet/Asana to ensure milestones are timely and efficiently met

● Act as focal point for process implementation and communication with internal stakeholders HCL America (Deployed @Google on Contract)

Vendor Operations & Project Management Sep'2018 –

Mar’2019

● End to end definition of Process framework for software asset management team comprising from Intake to final procurement process across vendors.

● Create and implement methods and processes to improve costs, quality, and delivery of services for the project

● Identifying and implementing process improvement & Facilitate resolution of issues in case of non compliance.

● Prepare milestone timelines and ensure milestones are timely and efficiently met.

● Creating, analyzing and distributing process reports & Bridge communication between stakeholders.

● Act as focal point for process, communicate with clients, service providers, and management

● Worked closely with integrated groups and managers and vendors to ensure definition and deployment of coordinated process methodology, contract changes, service agreements are fully operational

● Following defined escalation path when needed, as defined in the escalation policy

● Responsible for evaluating the performance of the process & Establishment of measurements and targets to improve process effectiveness and efficiency

● Assists auditing of the process for compliance with documented procedures Project Manager [Vendor Operations] @ HCL Technologies Mar 12 to Apr 2017

● Manage critical projects in various phases of SDLC and steer different methodologies like Iterative, waterfall & agile and scrum framework.

● Managing and facilitating IT Project teams, Cross-Functional/ multiple teams/ Matrix organizational teams, spanning Full Life Cycle Projects

● End to end contract management along with SLAs, issues, risks, change, stakeholder and communication management in multi-vendor environment

● Vendor monitoring, tracking risks, reporting, measuring performance, managing dashboards and control activities to ensure effective vendor operation.

● Worked closely with integrated groups and managers to ensure definition and deployment of coordinated process methodology, contract changes, service agreements are fully operational

● Create and implement methods and processes to improve costs, quality, and delivery of services for the project.

● Facilitate Daily Scrum activities such as: Stand-Ups, updates to burn-down spreadsheets and charts, backlog reviews, as well as impromptu meetings as needed

● Remove roadblocks reported by the team, which could require cross-team collaboration and or escalation, possibly up to executive management.

● Streamlining workflow and communication with end to end teams involved in project delivery like Business, Network Operations, Deployment/Release teams.

● Maintain and publish Scrum metrics (velocity and burn-down), help groom the product backlog, triage and prioritize bug backlogs regularly.

● Work with Product Owner(s) to ensure product backlog is visible and prioritize the list to generate higher business value.

● High Level Presentations, Project plans/ Estimates, dashboards for Senior management.

● Monitoring frameworks that enable clients to track their processes, operational effectiveness and cost optimization

● Focus areas involved project management, proposal preparation, bid response, SLA tracking, process consulting etc.

● Valued experience in setting up common ways of working & Agile /ITIL based project management practices for key clients like Dollar General, Washington Gas Limited, Mc Donald, Biogen, Meritor, IKEA, Dow corning Corporation, Royal Mail group, Transportal, Sydney Trains, Vestas, Veritas, Westpac, Merck etc.

● Effective implementation of PPM through mapping with industry best Project management tools like HP PPM/ALM, ServiceNow, PMSmart( HCL internal tool)

Manager, Business Excellence @ Birlasoft (India) Jun 07 to Sep 11

● Contributed to project management support (Agile Management Practices/ ITIL, tracking and monitoring of SLAs, cost targets, project goals and objectives for smooth life cycle. Lead Knowledge management vertical at organization level. Executed green belt project to oversee planning, designing and development of SQA methodology for organization in a multi-platform matrix environment for CMMi.

● Lead Knowledge management vertical at organization level. This includes ownership for end to end process definition and process institutionalization at organization level.

● Lead Pre-warning management system drive which highlights business related issues/ risks at organization level to top management at regular frequency and track it to an effective closure Senior Quality Analyst @ CSC (India) Jun 05 to Sep 06 Handled CMMi implementation & was able to establish strong presence as a project manager and change agent deploying innovative and effective solutions for multiple projects and software releases. Assistant Manager, Quality @ Infogain India (P) Ltd. Sep 03 to Jun 05 Involved in SQA activities, handled Projects of different nature, like application support, maintenance & Software development life cycle. Also involved in SEPG activities and provided quality processes and technical leadership to the Software Quality Assurance team.

Quality Analyst @ iBilt Technologies Ltd July 01 to July 03 Worked with iBilt Technologies Ltd. (Now known as Vyom Technologies Ltd.) handled projects as SQA Representative. Involved in planning and coordination of MRM (Management Review Meeting activities), coordinating with external consultants for CMM implementation and process improvement and maintaining and updating process and project assets in the organization.

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