Customer Service Support

SA

STEPHANIE ALVARADO

*.************@******.*** 856-***-**** Camden, NJ 08102

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Account Updating

Data Entry

Paperwork Processing

Report Generation

Appointment Scheduling

Data Collection

Scheduling

Complaint Resolution

Bilingual speak both Spanish and English

Cream o land dairy Florence, NJ

Customer Service Representative

09/2018 - 05/2023

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Developed strong relationships with customers by providing personalized assistance and support.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Amazon Burlington, NJ

Ship Doc

10/2021 - 10/2022

Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.

Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.

Maintained records of goods loaded and unloaded from vehicles. Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.

Solar Cherry Hill, NJ

Sales Associate

05/2021 - 10/2021

Greeted customers and provided exceptional customer service. Assisted customers with product selection, sizing and styling. Provided accurate information about products, prices and services. Maintained up-to-date knowledge of store merchandise and policies. Camden County Technical School Pennsauken, NJ

Summary

Skills

Experience

Education and Training

High School Diploma

06/2014

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