ELVIS CHE MUA, Market Research Analyst

Yaoundé, Cameroon, 002***********, ad448c@r.postjobfree.com

LINKS https://github.com/muaelvis, https;//linkedin.com/in/elvis-che-mua, https://www.datascienceportfol.io/elvische

PROFILE Experienced and detail-oriented Data Analyst seeking a challenging position in a dynamic organization where i can utilize my analytical skills to drive business decision and contribute to overall success. EMPLOYMENT HISTORY

Jun 2021 — Present Market Research Analyst, PHC FRANCHISE Larnaca

• Conducted in-depth market research and identified key trends in the labor market that enabled the company to stay ahead of competitors.

• Conducted market and competitive research to identify emerging trends and customer needs.

• Conducted and analyzed market research to identify new opportunities, resulting in a 30% expansion of the regional market share.

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.

• Developed cost-effective recipes that maintained the desired flavor profiles and met customer expectations.

• Managed food orders to ensure that customers receive their orders in a timely manner.

• Trained new employees on front-desk operations and procedures.

• Managed the front desk area and ensured a professional and welcoming environment for customers. Jan 2017 — Mar 2019 Finance Assistant, REGIONAL HOSPITAL BAMENDA Bamenda

• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

• Followed company policies and procedures to maintain security and integrity of Patients data.

• Assisted Patients with loading and unloading items from their vehicles

• Performed cashier duties in a high-volume sales environment, processing up to 200 transactions per shift.

• Created a financial dashboard for management that provided real-time visibility into key financial metrics.

• Assisted in the preparation of financial statements and reports for external auditors. Jun 2015 — Jan 2017 PROJECTS AND MARKETING ASSISTANT, CAMEROON COOPERATIVE CREDIT UNION LEAGUE Bamenda

• Managed a team of 5 marketing and design professionals to develop and execute marketing campaigns

• Developed creative concepts and designs for a variety of projects, including websites, print collateral, and digital marketing campaigns

• Collaborated with marketing and sales teams to improve content marketing and cross-promotional initiatives

• Created and implemented a system for tracking and monitoring project progress and milestones, resulting in timely completion of projects

• Developed and managed project plans, budgets and timelines to ensure on-time and on-budget completion of projects

Aug 2014 — Dec 2014 BUSINESS DEVELOPMENT MANAGER, ZIXTECH ORGANIZATION LIMBE

• Developed and implemented a strategic business plan that resulted in a 20% increase in customer retention

• Implemented a customer segmentation strategy that identified and targeted high-value customers, resulting in a 10% increase in revenue

• Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyalty

• Developed and executed a successful marketing campaign that generated 7.5 million leads EDUCATION

Oct 2018 — Jun 2020 Masters degree in Tourism and Hospitality Management, Girne American University Girne

masters degree in tourism and hospitality management Sep 2011 — Sep 2015 Bsc. in Business Administration, UNIVERSITY OF YAOUNDE 2 Yaoundé Graduated with a degree in Business Administration and Management. Nov 2012 — Jan 2013 Diploma in Accounting and Microfinance, Laurate Business College Bamenda

SKILLS SQL

Python

Tableau

Microsoft Excel

Computer Skills

Effective Time Management

Communication Skills

Ability to Work in a Team

CERTIFICATIONS

Sep 2023 — Present Data Science Bootcamp, Udemy

Dec 2023 — Feb 2024 Introduction to Cybersecurity, Cisco Networking Academy Sep 2023 — Dec 2023 Data Analytics Essentials, Cisco Networking Academy Aug 2023 — Sep 2023 Introduction to Data Science, Cisco Networking Academy Mar 2023 — May 2023 Data Science Masterclass for Beginners, Alison Academic Sep 2022 — Oct 2022 Business and Data Analysis with SQL, Udemy INTERNSHIPS

Nov 2013 — Mar 2014 Accountant, Community Micro Credit Union BAMENDA

• Analyzed financial data to identify discrepancies and trends that could provide insight into operational performance

• Developed and maintained an accurate and up-to-date accounting system that tracked expenses, revenues, and profits

• Developed and implemented internal controls to ensure accuracy and integrity of financial data

• Evaluated and negotiated vendor contracts to reduce operational costs and improve customer service

• Processed invoices and payments, resulting in a 40% increase in accounts receivable collections Nov 2012 — Feb 2013 Accountant, Ntambeng Credit Union BAMENDA

• Performed reconciliations between general ledger, bank accounts, and credit card accounts to ensure accuracy of financial information

• Developed and maintained an accurate and up-to-date accounting system that tracked expenses, revenues, and profits

• Analyzed financial data to identify discrepancies and trends that could provide insight into operational performance

• Evaluated and negotiated vendor contracts to reduce operational costs and improve customer service LANGUAGES English Highly proficient French Very good command HOBBIES Music, driving, football

REFERENCES References available upon request

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