Leslie Watkins

**** * ***** **

Independence,Mo *4055

Phone 816-***-****

ad446v@r.postjobfree.com

OBJECTIVE:

Self-motivated individual with strong problem solving skills and strong

background in all areas of Customer Service. Seeking a position, which

are both challenging and rewarding and would give an opportunity to

utilize my creative skills and capabilities and advance within the

company environment.

EMPLOYMENT:

April 2017 to July 2022

ExamOne

Tu Department handling calls involving Underwriting Life Insurance Interviews.

Data Entry and keeping information private and making the applicant feel comfortable giving information to forward to underwriting for review. Taking the opportunity to use the tools given to improve and advance.

Aug 2010-Feb 2011

Convergys Inc

Wichita, KS

Customer Care Agent handling Medicare D Prescription drug account. Helping members understand their plan, benefits and educating them on up coming changes for 2011. Working with Gps,Rx Connections and VCC systems.

May 2002-March 2005

Boca Raton, Fl

Sun Pass Operations

Customer Care Analyst /ACD Help Desk

A customer service agent where my duties were involved with

setting up new accounts and updating credit card information as needed.

Advanced to Analyst in May 2003.

Duties now include helping CSR’s with solutions and information needed

to assist customers and satisfying the customers needs.

Handling escalated calls with customers who call in requesting to speak

with a supervisor. Following proper chain of command and following

company policies in issues pertaining to account.

Submitting paper work concerning training issues and maintaining a call

log to be reviewed by supervisors and leads. Submitting suggestions

and recommending solutions with recurrent problems with specific CSR’s.

Customer Care Representative

PRC/IDT Inc.

Oct 2001-May 2002

Margate,Fl

CSR handling new accounts for resident within the United States

Submitting trouble tickets with accounts and over charges. Logging

calls and reporting problems with accounts

Pantry Inc.

Sept 1998- June 2001

Beaufort,SC

Managing and scheduling of convenience store employees and

keeping store clean

Responsible for hiring and training of employees to do their jobs

efficiently.

Ordering supplies and merchandise to keep store shelves and cooler

stocked.

Keep inventory on tobacco, alcohol, and fountain products

Keeping flow chart on gasoline sold at the store and reporting

readings daily.

Responsible for tender of money in the store, and doing daily

deposits to the local area bank. Accountable for all shortages and

reports of them submitted daily.

Reports of sales to District office daily.

Reporting any shortages to District manager

EDUCATION

1978 Ft. Walton Beach High School

Ft. Walton Beach,Fl

1978-1980 Bay Area Vocational Jr. College

Ft.Walton Beach, Fl

Horticulture/Agni Business Management

1998-1999 University of Minnesota

Crookston, Minnesota

General Business Educational classes/Refresher courses.

Interests and Skills

Computer skills including the use of Windows XP and 98

Data Entry and basic Excel operations for logging of information for

business purposes. Graphics and Computer Web Design.

Master Gardener, Arts and Crafts, fishing and traveling.

Additional Information

12 Years experience in the

Field of Horticulture including retail sales, office management, and

landscape installations. Actively involved in managing greenhouse

including

ordering, and propagation of plant materials to full fill customers

orders.

Attended trade shows to purchase new products and to attend seminars for

educational purposes.

Contact this candidate