JUSTINE NICOLE SERRANO

**** ******** **

San Diego, CA 92154

CP-619-***-**** ad445w@r.postjobfree.com

OBJECTIVE

Front Desk/Customer Service

SUMMARY OF QUALIFICATIONS

●Over 7 years combined experienced in administration, front desk, cashier and customer service

●Thorough knowledge of daily hotel operations and activities

●Excellent communication skills oral and written

●Strong organizational skills to finish workload in a timely manner.

●Ability to work quickly and accurately under constant pressure.

●Dependable, flexible, team player and great ability to maintain confidentiality

●Self-motivated and professional.

●Computer Skills: Knowledge of Microsoft Office suite; Excel, Microsoft Word, power Point, Photo Adobe

EDUCATION/ TRAINING /CERTIFICATES

●Bachelor of Science in Business Administration (50 units completed) Far Eastern University Manila, Philippines 2006

Course work: Business Management, Accountancy, Financial

●Hotel Restaurant and Management Guagua National Colleges Philippines 2009

●Star Service (Customer Service) 2009

●YES Training (2011)

PROFESSIONAL EXPERIENCE

Front Desk Clerk/Customer Service

●Register guest following correct procedures and keeping the guests' preference while trying to maximize the hotel's revenues.

●Booked and cancelled and follow up reservation.

●Familiar with office equipments like ten keys, copy and fax machine

●Established business relationships through provision of quality service and client referrals.

●Maintained records of room assignments in order to advise housekeeping and maintenance.

●Answer Questions about services, checkout times, the local community and attractions as well as other matters in a public relations capacity

JUSTINE SERRANO PAGE 2

Cashier/Dispatcher

●Earned numerous recognition from clients for great customer service

●Schedule and make reservation in a daily basis.

●Answer questions pertaining to different products of the company.

●Collected and receipt payment from products sold.

●Profound knowledge of cash handling and inventory

●Familiar with multi line phone like transferring and receiving calls

EMPLOYMENT HISTORY

02-2022- 03-2023 Baymont by Wyndham Hotel.

2018-2019 Customer Service Representative. Wireless Advocate Center

2012-2013- Front Desk Clerk - Child Development Center

2006-2011- Front Desk Clerk- Integrity Management Great Lakes IL.

06-2008 to 10-2008 Dispatcher/Cashier- Jelly Belly Candy Factor WI.

Contact this candidate