Executive Assistant Project Manager
Resume:
Marigondon Road, Lapu-Lapu City, Cebu,
Philippines 6015
linkedin.com/in/mvllepiten
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MARIA VICTORIA S. LEPITEN
PROFESSIONAL
EXPERIENCE
Senior Executive Assistant to the CEO – Founder/Project Manager
(Billing Operations)
Abigail Inc.
December 2022 – Present
Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
Delegating tasks on the project to employees best positioned to complete them
Making effective decisions when presented with multiple options for how to progress with the project
Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
Communicating with executives or the board to keep the project aligned with their goals
Performing quality control on the project throughout development to maintain the standards expected
Adjusting schedules and targets on the project as needs or financing for the project change
Senior Executive Assistant to the CEO – Founder
Abigail Inc.
October 2021 – December 2022
Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
Maintaining comprehensive and accurate records
Performing minor accounting duties
Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
Coordinate Travel Arrangements for the Executive and his/her family
Lias between the Management and the Executive.
Project Coordinator Recovery Resolutions Specialist Optum Global
May 2021 – October 2021
Worked between multiple data platforms to create packages to send to provider offices;
Contacted providers to explain the request for medical records, set commitments for information return and explained options for completing and transmitting information.
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Worked directly with Project Managers to determine daily priorities and tasks to be completed
Maintained professional interactions, both internally and externally and adhered to Protected Health Information (PHI) policies.
Applied different communication strategies based on status of each contact and request.
Executive Secretary for Resolutions – Office of the City Mayor Local Government Unit - City of Bogo
February 2018 – October 2019
Manage internal-departmental requests to be submitted to the City Council for review.
Managing multiple or complex calendars for meetings, travel, and personal commitments
Making travel arrangements for in-office professionals and special visitors
Sitting in on meetings to take minutes
Creating memos, reports, and agendas as needed
Preparing financial statements, invoices, letters and statements
Disseminating memos, reports, and other information to relevant colleagues. Customer Experience Specialist – Reservation Sales Wipro BPO Ltd. (Delta Airlines Account)
March 2016 – September 2017
Manages customer’s SkyMiles (membership account and service offerings such as airline pricing and availability)
Provide assistance concerning new bookings, making changes to their reservation. Online processes and website navigation.
Subject Matter Expert
Teleperformance IT Park (Orbitz Travel Account)
June 2012-November 2015
Working with company leadership to define project objectives, processes, policies, procedures and rules
Manages customer complaints addressed to Higher Operations
Resolving project-related problems within their area of expertise
Assisted in terminating possible revenue errors and communicate with customers about the error, apologized, and navigated customers to the best resolution.
Managed Customer Service Representative Training and onboarding phase. SKILLS & TOOLS Global Distribution System (GDS) Trained (Amadeus, Apollo, Worldspan), Administrative Support, Microsoft Office Suite, Travel Coordination, Organization Skills, Google Office Suite, Monday.com, Page 3
EDUCATION Bachelor of Arts major in English Language June 2009 – April 2016
Philippine State College of Aeronautics
Mactan Benito Ebuen Air Base
Lapu-Lapu City Cebu 6015
REFERENCES Abigail Marie Derheim
Chief Executive Officer
Abigail Inc
Lakeville, Minnesota
CIELAZOL SALARES
Business Process Supervisor Cebu Operations
Abigail Inc
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Neil Andrew Fuerzas
IT Manager
Abigail Inc.
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Contact Information
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