Luis De La Rosa

Email: ad445j@r.postjobfree.com Mobile: 1-646-***-**** Address: New York, New York

Skills: Bilingual (English, Spanish), Office 365, Mobile Device Management, Project Management, People Engagement, Office Management, Vendor Relations, and Customer Service.

Education:

New York City College of Technology – New York, New York

Associates Degree, Human Services

Experience:

FedEx Ground – Keasbey, New Jersey November 2020 – July 2023

Package Handler

Coordinate parcel movement from truck to the end client, from truck to truck, or from one side of the business to another using high physical labor

Manually package parcels and keep a detail record of the items packed and moved

Coordinate with Material Moving Machine Operators and Material Recording Workers to handle items and keep a record of parcels

Communicate with team members and clients to deliver the Purple Promise of ensuring safe and on-time delivery of goods

Handle physically demanding movements like pushing, pulling, bending down and lifting of packages.

Responsible for handling packages without dropping or other brisk movements that could damage them.

Care/Of – New York, New York November 2018 – September 2020

Redo Associate

Receive and understand work orders to determine the type and quantity of items ordered by customers.

Obtain storage location information from the merchandise database to assist in locating lost orders.

Lead the redo process and took ownership in providing feedback—assisting in a 12% reduction in order defects for 2019.

Develop and mentor new hire associates. Consistently progressed them to achieve above 100% to goal.

Arrange all incoming defects into designated storage areas according to established protocols.

Assisted in the development of an evolving redo process which presented more proficient standards and handoffs.

FedEx – New York, New York February 2015 – February 2017

Sales Consultant

Drafted reports of daily activities and irregularities, such as equipment or property damage with complex excel sheets.

Provided accurate pricing information and ensured all customers questions and complaints were addressed.

Performed various office duties such as: greet customers, coordinate office communications, and act as a liaison for IT services.

Provided professional customer service and assisted in complex order transactions.

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