Bilingual Administrative Assistant
Resume:
LYDIA SANCHEZ
Chicago, IL
****************@*********.*** / 312-***-****
SUMMARY
Knowledgeable Bilingual Receptionist skilled in administrative support and customer service. Over 15 years of experience managing fast-paced front desk operations at Illinois’ largest privately held company. Energetic and personable team player with strong planning and communication abilities.
Receptionist / Eaton Tripplite – Chicago, IL 03/2012 - Current
● Greeted and directed visitors to the appropriate personnel and answered an average of 300+ calls daily, providing accurate information and connecting caller to appropriate personnel.
● Answered phone calls, provided information and connected callers to appropriate personnel.
● Managed customer complaints and rectified issues to complete satisfaction.
● Provided administrative support to coworkers, taking on additional tasks during high volume periods.
● Delivered administrative support to team members by making copies, sending faxes, and organizing documents.
● Provided Spanish-language support to staff and employees translating orally and in writing.
● Supervised scheduling, setup, and maintenance of conference rooms for meetings and office events in common areas, collaborating with meeting organizers on logistics and catering.
● Maintained front office cleanliness and organized supplies to increase productivity.
● Signed for packages, recorded deliveries and distributed to personnel.
● Reported suspicious individuals to supervisor.
School Office Manager / Namaste Charter School – Chicago, IL 08/2002- 04/2009
● Displayed professional standards at reception desk to impress visitors.
● Implemented and maintained company protocols to facilitate smooth daily activities.
● Welcomed parents, students and visitors to front desk, engaging in friendly conversations while conducting check-in process.
● Kept track of daily attendance of 300 students.
● Reviewed files and records to obtain information and respond to requests.
● Communicated with outside offices to obtain records and transfer files for students.
● Provided support to staff and employees translating orally and in writing.
● Handled scheduling and managed timely and effective allocation of resources and calendars.
● Obtained and processed payments from clients for products and services.
● Managed, schedules and coordinated office functions and activities for employees.
● Delivered administrative support to team members by making copies, sending faxes, and organizing documents.
● Managed office inventory and placed new supply orders.
● Sorted incoming mail and directed to correct personnel each day.
● Operated photocopiers and scanners, fax machines and personal computers.
● Maintained office equipment, scheduling service to repair issues.
Secretary / McKinley Park Catholic School 03-1991 – 08/2002
● Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
● Communicated with parents, teachers and members of public with patient demeanor.
● Resolved issues with parents using active listening skill to de-escalate difficult situations.
● Produced and distributed memos, newsletters and other forms of communication in English and Spanish.
● Reviewed files and records to obtain information and respond to requests.
● Handled confidential information regarding students carefully and with discretion.
● Organized files, developed spreadsheets, faxed reports and scanned documents.
● Handled scheduling and managed timely and effective allocation of resources and calendars.
● Sent and distributed mail and parcels.
● Ordered office supplies, gym uniforms and school lunches.
● Obtained and processed payments from clients for products and services.
● Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education and Training
GED
City Colleges of Chicago Satellite Program – Chicago, IL 08/1978
Bookkeeping and Excel Courses
City Colleges of Chicago Satellite Program – Chicago, IL 09/2011
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