LYDIA SANCHEZ

Chicago, IL

ad444l@r.postjobfree.com / 312-***-****

SUMMARY

Knowledgeable Bilingual Receptionist skilled in administrative support and customer service. Over 15 years of experience managing fast-paced front desk operations at Illinois’ largest privately held company. Energetic and personable team player with strong planning and communication abilities.

Receptionist / Eaton Tripplite – Chicago, IL 03/2012 - Current

● Greeted and directed visitors to the appropriate personnel and answered an average of 300+ calls daily, providing accurate information and connecting caller to appropriate personnel.

● Answered phone calls, provided information and connected callers to appropriate personnel.

● Managed customer complaints and rectified issues to complete satisfaction.

● Provided administrative support to coworkers, taking on additional tasks during high volume periods.

● Delivered administrative support to team members by making copies, sending faxes, and organizing documents.

● Provided Spanish-language support to staff and employees translating orally and in writing.

● Supervised scheduling, setup, and maintenance of conference rooms for meetings and office events in common areas, collaborating with meeting organizers on logistics and catering.

● Maintained front office cleanliness and organized supplies to increase productivity.

● Signed for packages, recorded deliveries and distributed to personnel.

● Reported suspicious individuals to supervisor.

School Office Manager / Namaste Charter School – Chicago, IL 08/2002- 04/2009

● Displayed professional standards at reception desk to impress visitors.

● Implemented and maintained company protocols to facilitate smooth daily activities.

● Welcomed parents, students and visitors to front desk, engaging in friendly conversations while conducting check-in process.

● Kept track of daily attendance of 300 students.

● Reviewed files and records to obtain information and respond to requests.

● Communicated with outside offices to obtain records and transfer files for students.

● Provided support to staff and employees translating orally and in writing.

● Handled scheduling and managed timely and effective allocation of resources and calendars.

● Obtained and processed payments from clients for products and services.

● Managed, schedules and coordinated office functions and activities for employees.

● Delivered administrative support to team members by making copies, sending faxes, and organizing documents.

● Managed office inventory and placed new supply orders.

● Sorted incoming mail and directed to correct personnel each day.

● Operated photocopiers and scanners, fax machines and personal computers.

● Maintained office equipment, scheduling service to repair issues.

Secretary / McKinley Park Catholic School 03-1991 – 08/2002

● Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

● Communicated with parents, teachers and members of public with patient demeanor.

● Resolved issues with parents using active listening skill to de-escalate difficult situations.

● Produced and distributed memos, newsletters and other forms of communication in English and Spanish.

● Reviewed files and records to obtain information and respond to requests.

● Handled confidential information regarding students carefully and with discretion.

● Organized files, developed spreadsheets, faxed reports and scanned documents.

● Handled scheduling and managed timely and effective allocation of resources and calendars.

● Sent and distributed mail and parcels.

● Ordered office supplies, gym uniforms and school lunches.

● Obtained and processed payments from clients for products and services.

● Kept office equipment functional and supplies well-stocked to promote efficient operations.

Education and Training

GED

City Colleges of Chicago Satellite Program – Chicago, IL 08/1978

Bookkeeping and Excel Courses

City Colleges of Chicago Satellite Program – Chicago, IL 09/2011

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