Bethanie Marie Fierro

El Paso, TX *****

ad4445@r.postjobfree.com

+1-915-***-****

Work Experience

Intellectual Property Auditor/ Sports Piracy Investigator

Signal Auditing- El Paso, Tx

March 2024- Present

Audit restaurants, sports bars to see if they are illegally showing a PPV sports game. Investigate local geographic area and online social media platforms for advertising of such events to gather leads. Gather evidence and complete a report to submit.

Texas Private Investigator P.I.# 01565526 Exp. 10/13/2025

Border Blue Private Investigations - El Paso, Tx

October 2023- Present

Conduct investigative interviews with defendants/inmates at El Paso County Jail Annex.

Create report with facts of finding from defendant.

Research per clients request

Mitigation Packets

Conduct comprehensive interviews with subjects, employers, associates, references, and other knowledgeable individuals

Review appropriate records to obtain facts to resolve all material issues in a case or to establish the background, reputation, character, suitability, or qualifications of the subject under investigation.

Document all information and submit a detailed report of investigation within a strict required timeline.

Texas Process Server PSC# 23162 Exp. 9/30/2025

Fierro Pro Serves- El Paso, Tx

September 2023- Present

Delivery of court documents, to include criminal and civil subpeonas and citations, locally and surrounding areas in Texas and New Mexico.

Delivered documents to business and residential properties.

Delivered court appointed paperwork to clients on behalf of law firms and several different companies.

Received by email, printed and prepared documents to be delivered.

Prepared and filed complete and correct affidavits, after being notarized, to all clients including law firms and businesses.

Verified through skip trace that all information was accurate and up to date.

Prepared and Returned the return of service to client.

Social Media Content Moderator: Customer Experience

Teleperformance- El Paso, Tx

July 2022- March 2024

Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set.

This role is key in providing a positive social experience for all users.

Assist our community and help resolve inquiries empathetically, accurately and on time

Become and remain knowledgeable about social media products and community standards

Make well-balanced decisions and personally driven to be an effective advocate for our community

Strong interpersonal skills, verbal and written communication skills and most importantly empathy

Display a strong bias to doing what’s right for our community in supporting social media’s mission

Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

Respond to user inquiries with high quality, speed, empathy and accuracy

Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

Enforce social media Terms of Use by carefully monitoring reports of abuse on the site

Review the reported content within agreed turnaround times and standards of quality

Identify inefficiencies in workflows and suggest solutions

Recognize trends and patterns, and escalate issues outside the company policy to the global team

Lyft Driver

Lyft - El Paso, TX

February 2022 to Present

Picked up passengers at prearranged locations, or by cruising streets in high traffic areas.

Arranged to pick up particular customers or groups on a regular schedule.

Provided passengers with assistance entering and exiting vehicles, and help them with any luggage.

Communicated via telephone, or computer to exchange information and receive requests for passenger service.

Performed routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil, and water.

Related to and empathized with a range of people.

Handled transactions electronically

Used knowledge of electronics and the Lyft software application to help provide the best experience for passengers.

Cosmetologist/HairStylist/Barber

Wicked Fades, Staches & Lashes - El Paso, TX

May 2000 to March 2022

Texas Operators License # 1175976

I run this business as a sole proprietor since 2018 but I stopped almost completely because of COVID -19 in 2020 and 2021.

I have been working as a hairstylist/barber since 2000 off and on between jobs and in my free time as a mobile stylist.

Mens fades, scissor cuts, razor fades, hot shave with straight blade

Womens scissor cuts, color, hi-lites, perms, blow-drys, styles, nails, pedicures, full face/body waxing, makeup

Kids cuts

Inventory of products, sales

Appt. Scheduling

Grab&Go Food Service Worker/ G&G#2 Shift Lead

Ranco Response, LLC./ RedCap Staffing: Afghanistan Refugee Camp - Chaparral, NM

September 2021 to January 2022

Grab & Go Food Service Worker at Afghanistan Refugee Camp at Dona Ana Complex Range in Chaparral,Nm.

KBR supervised us each shift.

Worked alongside Ft.Bliss Military soldiers each shift

PASSED **GOV’T BACKGROUND CHECK/SECURITY CLEARANCE**

24/7 Snacks, Snack Packs and Beverage Distribution to Adult and children refugees.

Unload/Palletize Inventory Shipments from delivery trucks via assembly line.

Unpack and organize snacks in designated crates and refill crates as needed minding exp. dates.

Clean/Sanitize snack dispensary area

Clean/Sanitize/Stock/Refill beverage area, which included water, hot/cold tea, coffee, milk and juice boxes.

Refilled hot water from a 60 gal. Boiling /Tilting steam pot.

Monitor and log the cooler temperature at designated times per Government Safety Codes/Food Handling Requirements.

Supervised 3-4 co-workers per 12hr shift, delegated tasks and monitored break and lunch times at Grab & Go#2,3,4

Clean/Sanitized/Mopped Grab & Go station.

Haul trash to the dumpsters.

Janitorial / Shift Lead

Ranco Response, LLC: Afghanistan Refugee Camp - Chaparral, NM

August 2021 to September 2021

Janitorial services at the Afghanistan Refugee Camp at the Dona Ana Complex Range in Chaparral, NM. • Worked alongside U.S. Military soldiers each shift.

PASSED **GOVERNMENT BACKGROUND CHECK/SECURITY CLEARANCE**

Clean and Sanitize the Dining Facilities (DFAC #1,2,3, & 4 )

Shift Leader at DFAC #2 and was in charge of 5-8 coworkers. Delegated tasks and supervised shift to ensure it ran smoothly and all work was completed effectively and efficiently before next meal.

AmeriCorps Equal Hearts Member/ Volunteer

AmeriCorps Equal Hearts/El Paso Fighting Hunger Food Bank (EPFHFB) - El Paso, TX

June 2021 to August 2021

AmeriCorps Equal Hearts member

(#1562567) and I was placed at the EPFHFB as a volunteer. I was given a weekly stipend for living expenses as well as a $1300 educational credit.

Supervised the EPFHFB drive thru food pantry, located in the parking lot at Holy Spirit Church in Horizon City, Tx

Worked alongside the National Guard unloading the food truck, palletizing products and refrigerated products, loading into each families vehicles.

Worked Intake at EPFHFB drive thru food pantry and main facility using Link2Feed software.

Registered new participants for The Emergency Food Assistance Program (TEFAP)

Registered senior citizens for Commodity Supplemental Food Program (CSFP)

Cashier/Clerk

CITY OF EL PASO SUN METRO - El Paso, TX

December 2005 to March 2006

Customer service selling bus passes

Handling of cash from daily sales

Daily sales reports

Data entry registering new applicants

Sorted/Counted cash and coins in money room.

Student Intern/ Record Researcher

US Investigation Services (USIS) - El Paso, TX

October 2002 to April 2004

PASSED ***GOV’T BACKGROUND CHECK/SECURITY CLEARANCE

Conducted background investigations for gov’t applicants.

Dealt with local and state law enforcement agencies on a daily basis.

Obtained and provided information in order to process gov’t applicant’s background accurately and efficiently.

Transcribed data for Senior Investigators during a background check interview.

Education

Master's degree in Public Health

Attended:Kaplan University/Purdue University - El Paso, TX

August 2010 to May 2011

Bachelor of Science in Healthcare Management

Graduated:Park University - Fort Bliss, TX

May 2010

Texas Operator License in Cosmetology

Graduated: Academy of Science & Technology - El Paso, TX

August 1998 to May 2000

High School Diploma in General Studies

Graduated:Eastwood High School - El Paso, TX

August 1996 to May 2000 Certifications and Licenses

Certifications/Licenses

Texas Private Security License

October 2023 -Present

01565526 exp: 10/13/2025

Endorsement: Private Investigator

Type: Unarmed

Texas Process Server

September 2023 - Present

PSC#23162 exp: 9/30/2025

Universal Life Church Ordained Minister

2/27/2021

Licensed Wedding Officiant

COVID-19 Certification

November 2020 - Present

BARBICIDE COVID-19 Certificate#50492278

Texas Cosmetology Operator License

May 2000 – Present

Operator License # 1175976 exp::2/23/2026

Extra Curricular Activities/Volunteer Work

Cristeros- Kolbe Chapter/ Connally Unit

2022-Present

FB Admin for the Facebook page

FB Admin for the Facebook private group: Cristeros Inmates, Families and Friends

Texas Prison Alliance

TPA Family Facilitator Liaison

January 2024- Present

For TDCJ Region IV Prison Units: Connally, McConnell, Ney, Dominguez, Stevenson, Sanchez, Garza East, Garza West, Lynaugh

Advocate for Incarcerated by assisting them and their families with any issues they have my guiding them to follow TDCJ policies.

FB Admin for TPA FB Groups for my assigned prison units

Bridges To Life Prison Ministry

2023- Present

Class Facilitator to TDCJ Sanchez Unit in El Paso, TX

14 week course, faith based, teaches accountability for crimes and to their victims

Speaker : Victim Impact Statement/ Testimony shared

TDCJ Approved Volunteer/ TDCJ Windham SD Approved Volunteer

El Paso, Tx 2022-Present

Facilitated Bridges To Life Course to inmates at Sanchez Unit in El Paso, Tx.

Facilitated NA/AA Meetings at TDCJ Halfway House/Core Civic in Horizon, Tx

Americorp Equal Hearts Member

El Paso,Tx June 2021-Aug.2021

Completed 300 hours at El Paso Fighting Hunger Food Bank

Received Hunger Warrior Award

Del Sol Church- Eastside Campus El Paso, Tx.

May 2009- Nov. 2014

Mothers of Preschoolers ( MOPS) teacher, followed Christian curriculum for all activities.

Teacher/Sitter for the infants and young toddlers during church service

Sunday school teacher for third grade students, followed Christian curriculum.

Volunteer at Friday Celebrate Recovery program, assistant leader in the women’s group.

West Texas Community Supervision & Corrections Department

El Paso, Tx. March 2010

Assisted in “Project Read” at the Adult Probation Learning Center.

Active participant in the remediation of adult probationer reading problems.

Assisted adults probationers with GED testing preparation.

Lambda Theta Nu Sorority, Inc., Phi Chapter

El Paso, Tx. March 2002-2003

Founding Mother of the Phi Chapter at UTEP

Vice-President for two semesters, participated in numerous community service activities.

Chaired the Big Brothers Big Sisters 5K Walk/Run. Received Award from BBBS for this event.

Chaired benefit concert “Irie Holidaze”for homeless shelter.

Taught a reading/writing course for third grade through fifth grade students at our annual literacy workshop.

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