Customer Service Patient Care
Resume:
Skills
Medical Terminology
Specimen Processing
Problem Solving
Teamwork
Attention to Detail
Customer Service
Patient Care Techniques
Patient Engagement
Phlebotomy Equipment
Operation
Data Entry
Hospital Experience
Safety Standards Adherence
Specimen Collection
Appropriateness
Professional summary
Graduate of the Phlebotomy Technician Certification Program, ready to transition from classroom and clinical training to the professional setting where my theoretical and practical knowledge will be used. Skilled in the proper operation of phlebotomy equipment and patient care techniques required, per coursework and clinical experience. Committed to adherence to safety standards, appropriateness of specimen collection, and the engagement of patients through appropriate communication techniques. Ready, upon hire, to be a contributing member of the healthcare team whose goal is – as mine is – to put the patient at the forefront of our care. Employment history
Chosen Insurance Front Desk Receptionist Monroe, LA May 2016 - Apr 2017
- Professionally handle incoming calls with a courteous demeanor.
- Organize and maintain files for efficient record-keeping.
- Facilitate communication by sending and receiving faxes and emails on behalf of clients.
- Coordinate schedules by arranging meetings and appointments.
- Ensure a tidy and organized office environment through regular cleaning and maintenance.
Subway Crew Member Sterlington, LA
May 2019 - Jan 2020
- Prepared sandwiches according to established recipes and customer preferences.
- Efficiently operated the cash register to process transactions accurately.
- Maintained cleanliness and sanitation standards in food preparation and serving areas.
- Followed food safety protocols to ensure the quality and safety of products.
- Provided friendly and attentive customer service to enhance the dining experience.
Anrashea Glass
Certified Phlebotomy Technician
***********@*****.***
Employment history
Spring Market Customer Service Specialist
May 2020 - Jan 2021
- Manage inventory, ordering, and stocking to ensure products are readily available for customers.
- Supervise staff to maintain cleanliness, organization, and product presentation.
- Operate the cash register efficiently, process transactions accurately, and provide excellent customer service.
- Conduct thorough inspections before opening and closing to guarantee the store is pristine and fully operational.
- Address issues promptly to uphold the store's standards and customer satisfaction. UPS UPS Driver Helper Arlington, TX
Jan 2022 - Dec 2022
Assist the driver in delivering packages to customers by:
- Loading packages into the delivery vehicle safely and efficiently.
- Navigating the route using GPS or maps to optimize delivery times.
- Communicating with customers to confirm delivery times and provide updates if delays occur.
- Assisting the driver with carrying packages to the customer's doorstep or desired location.
- Ensuring packages are delivered securely and in good condition. J&H PamperingService Caregiver
Nov 2021 - Jan 2023
- Assisting patients with bathing, ensuring their comfort and safety.
- Preparing meals according to dietary requirements and preferences.
- Cleaning and maintaining a sanitary environment in the patient's living space.
- Providing support and assistance to patients when using the restroom, ensuring their dignity and privacy are respected.
- Monitor patients' well-being and report any changes or concerns to medical staff or family members.
- Offering emotional support and companionship to patients. NRS Centre for Neuro Skills Irving, TX
May 2023 - Sep 2023
- Assist with daily activities like bathing, dressing, and grooming.
- Support physical therapy exercises for mobility and strength.
- Collaborate on occupational therapy tasks to improve daily living skills.
- Engage in cognitive exercises to improve memory and problem-solving.
- Participate in speech therapy sessions to improve communication skills.
- Provide emotional support and encourage social interaction. Education
High School Diploma Sterlington High School Sterlington, LA Aug 2013 - Mar 2016
Certified Phlebotomy Technician (CPT) Stone Academy Fort Worth, TX Jan 2024 - Mar 2024
-Successfully completed an intensive phlebotomy program, acquiring comprehensive knowledge and proficient skills.
-Demonstrated expertise in blood collection techniques through hands-on experience in clinical environments, closely supervised by seasoned professionals.
-Obtained Phlebotomy and CPR certifications from the American Health Association and the National Healthcareer Association.
-Applied knowledge of anatomy, medical terminology, and stringent infection control measures.
-Dedicated to prioritizing patient comfort and safety throughout all procedures.
-Actively facilitated peer learning in infection control protocols, fostering improved team dynamics and performance.
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