JEAN ERICK DONALDSON LOUIS

407-***-**** ad4435@r.postjobfree.com

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Inside sales representative with a wide range of skills who can sell to customers with a variety of needs and backgrounds.

Team player who is adaptable and goal-oriented and has experience in scheduling, customer relationship management, and document control. Positive relationship builder who is enthusiastic, versatile, and flexible in her search for a project specialist role in global sales operations with a progressive organization. Troubleshooting

MS Office

First Aid/CPR

Problem resolution

Data verification

Order processing

SalesForce

Self-motivated

Proficiency with CRM systems

B2B sales

Data entry

Bilingual

Active listening

Customer satisfaction

2017

High School Boca Raton Community High School Boca Raton, FL 11/22 to 3/24

Customer Care Representative American Customer Care Platteville, WI Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.

Answered 100-150 calls per day to help customers with their questions and concerns.

Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis.

Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.

6/20 to 10/22

Inside Sales Representative Life Protect 24/7 Norfolk, VA Demonstrated product features to customers and discussed technical details to overcome objections and close sales.

Customers' questions about products, prices, and availability were answered by me. Calculating amounts, negotiating prices, and setting up contracts all required mathematical skills.

Built trust and rapport with prospective patients to understand treatment needs and determine the appropriate level of care.

Professional Summary

Skills

Education

Work History

3/18 to 6/20

Customer Service Representative Florida Healthy Kids Corp - A Florida KidCare Partner Tallahassee, FL

Provided each customer with exceptional service by listening to their concerns and answering their questions.

Answered customer calls promptly to avoid long wait times on hold. Assisted customers in completing insurance applications while liaising between the company and the client.

Kept patient finances, records, and health statuses confidential.