Dawn “Nikki” Johnson

**** ******** ***** *****#***

Orlando, FL

Phone: 407-***-****

ad442v@r.postjobfree.com

Highlights:

32+ WPM

Strong in all math areas and quick with each response

Great data entry skills; experienced with specific software programs

Excellent in a sales environment

Possess great "people skills", ensuring a "customer first" philosophy

Dependable, punctual, and highly motivated

10+ years' experience in Microsoft word, Excel, Spreadsheet

Willing to relocate to Dallas, Texas

Department of Economic Opportunity

Employment Security Representative-II

11/04/2022-06/29/23

Job Duties:

Analyze and investigate complicated insurance claims to help prevent fraud.

Perform detailed site inspections.

If necessary, provide well-informed court testimonies.

Review and process new claims reports and court verdicts.

Uphold relationships and communication with insurance departments and clients.

Organize and present claim review plans.

Negotiate settlements.

Resolve claims in a timely manner.

Stay up-to-date on local, state and federal law changes in the insurance field.

Thompson Consulting Services

Debris Monitor

10/21/2022-11/03/2022

Job Duties:

Debris Removal Monitor- a Data Collector -Field Monitors, responsible for documenting debris collection and other activity performed by disaster recovery

Scan QR Code(s) on debris collectors truck

Print tickets for debris removal when debris removal crew finished debris collector

Worked outside in various work weather elements for long periods of time (this included standing

Stay outside for the duration of daily debris removal (rain or shine)

Performed job duties up to 12 hours a day and seven days a week;

Traveled to various work locations within the recovery area

Change Healthcare (NYU Langone)

Patient Care Representative 1

Oct.2021-Jun.2022

Job duties:

Obtains current patient information for established and new patients

Request medication refills and route to doctor and pharmacy

Accurately enters/updates patient information in scheduling system

Identifies payer source and verifies insurance eligibility

Reviews scheduling system for needed updated demographics and consent forms

Provide messages or transfer the call to specific practice /provider

Protects/observes patient confidentiality per policies and procedure.

Accurately imports registration documents into patients' electronic health record

Chynatown Dance Team (LLC)

Assistant Coach

May.2018-Apr.2020

Job Duties:

•Assist in the planning and execution of the dance performances (includes turning in paperwork in a timely manner).

• Assist in marketing and promoting the dance program.

•Serve in a professional and courteous manner with the highest regard to the customer.

•Attend staff meetings, trainings, and performances.

•Assist other teams with competition guidelines and rules

•Collect and file data for team including (HIPPA forms, permission forms, and consent forms).

•Rent buildings for performances

•Reach out to vendors for events

Physician Partners

Medical Records Imaging Associate-Field

(Jan.2017-Jun.2017)

Job Duties:

Identifies and reports on the paper and electronic medical charts. - with

EMR Systems:

Practice Fusion

EClinical Works

Advanced MD

Amazing Charts

Paradigm

EMDs

Aprima3

Care360

Waiting Room Solution

Care Tracker

Athena

Cure MD

EHR Intergy

Greenway

Scan medical charts within their assigned network of doctors’ offices.

Identifies and reports on the paper versus electronic medical charts.

Scans paper and/or electronic medical charts.

Maintains a professional appearance and demeanor at the providers’ offices.

Uploads scanned medical charts to secured FTP site daily/

Performs other duties as assigned weekly.

Scans the medical charts identified for special projects.

Ability to: work from designated office for collaborative/interactive fulfillment of duties

Concentrate in an open office “cubicle” environment; appropriately and directly interact with other staff members and/or outside associates.

Perform telephone and/or computer work for extended periods of time.

Operate office equipment such as computer, secured flash drive, telephone, and copy/scan/fax machine.

Attend and participate in meetings via phone, computer, or in person.

Navigate and master proprietary software programs.

Excellent oral and written communication skills including good grammar, voice and diction.

Read and interpret medical documents.

Manipulate or use objects, equipment, tools, and/or controls.

Lift, carry or exert items or objects of reasonable weight.

Lowell Correctional Institution

Vocational Instructor F/S

(Oct.2015-Jan.2017)

Job Duties:

Know and follow principles and techniques of effective communication.

Knowledge of a vocational skill such as food service operations.

Skill in performing a vocation such as food service operations.

Work and train in a capacity with people in individual and group settings.

Collect, record, and evaluate data relating to the training of individuals.

Prepare and maintain records and other instructional materials.

Prepare and maintain production logs and other required

documentation.

Multi-task, managing several areas of food service operations at the same time with different inmate workers assigned to different areas and tasks.

Plan, organize and coordinate work assignments.

Apply applicable rules, regulations, policies and procedures relating to all areas of food service operations.

Complete work assignments without constant direct supervision

Follow FDVA and OSHA food guidelines

Clean and portion and cut or peel various foods to prepare for cooking or serving.

Prepare a variety of foods according to customers' orders or instructions of superior, while following approved procedures.

Portions and arranges food on serving dishes, trays, carts, or conveyor belts.

Clean, cut, slice, or disjoint meats and poultry to prepare for cooking.

Prepares and serves variety of beverages, such as coffee, tea, and soft drinks.

Carries food supplies, equipment, and utensils to and from storage and work areas.

Stores food in designated containers and storage areas to prevent spoilage.

Cleans and maintains work areas, equipment, and utensils.

Requisitions, stores, and distributes food supplies, equipment, and utensils.

Department of Children and Families (Manpower)

Information Record Clerk/Processor

Dec.2013-Feb.2014)

Job Duties:

Retrieving, distributing, and filing case records. This position also performed backup duties to the clerk typist specialist in the manner of processing mail, entering information, ordering supplies, typing memoranda, pulling files, filing information in files, answering telephones, faxing, and copying.

Sorting incoming mail to separate regular mail from return mail; processing returns; manually prepping envelopes to run though automatic openers.

Mail Room Sorter function: Physically retrieving contents from opened envelopes and sort according to content type; stapling of all documentation (including envelope) and delivering to mail bucket.

Scanners/Indexer functions: Manual date stamp on documentation; flatbed scanning of document via automatic feeder; rotating document orientation as necessary; indexing client case file; manual archiving of physical paperwork. Daily average quota of 275-300 documents (when documents were available).

Electronic Indexer my functions included: Retrieving files as assigned via electronic in-box; indexing client case file; forward to appropriate in-boxes as needed (applications, medical bills, prescriptions, and changes). Daily average quota of 275-300 documents (Main In-box, Exceptions & Medical Barcodes) or 600 documents (PDF & My Access Accounts).

Telecom Service Bureau

Quality Control Agent- (Customer Service Representative)

(Apr.2013-Dec.2013)

Job Duties:

Answer phone in a professional manner while maintain a clear and calm voice

Maneuver Fluently in six programs at once (including Microsoft excel and spreadsheet, and the internet)

Set up accounts, Review, Analyze, Evaluate, Verify, Correct, and File customer account information

Provide customer service by telephone and face to face in an office environment

Pilot

Retail Cashier

(Jun.2012-Sept.2012)

Job Duties:

Keep a friendly attitude and a smile

Process and make Express Checks

Set up driver for fuel/Customer transfer if necessary

Process weigh tickets

Clean restroom-make pit stops- to ensure restroom is suitable for customer

Clean showers-set up drivers and customer for shower

Before and after each shift count draw in to ensure it is accurate, if necessary, make a safe drop

Send and make copies and fax

Help driver with transfers

Global EJ- Print out fuel receipts for driver and customer

Make sure I ask customer if they have a reward's card

Set up deli and grill

Palm Garden of Ocala

Certified Nursing Assistant (Intern)

Job Duties:

3 weeks intern as CNA (uncertified)-Certified Nurse's Assistant-

Make rounds on all patients I am assigned to assist that day as soon as my shift begins as well as throughout my entire shift.

Address patient by name. Provide patient hygiene, assists with feeding (as needed). Assist with bathing, changing clothes.

Measure and report vital signs

Take blood sugar

Clean resident/patient room.

Transport patient.

Record food intake of patient and report results to nurse.

Empty catheter bag.

Rotate bed ridden patient to prevent bed sores.

Set up surgical equipment

Munroe Regional Medical Center

Patient Care Tech (Intern)

Job Duties:

1 month interned as PCA (uncertified)-Patient Care Tech

Make rounds on all patients I am assigned to assist that day as soon as my shift begins as well as throughout my entire shift.

Address patient by name. Provide patient hygiene, assists with feeding (as needed);

Assist with bathing, changing clothes.

Measure and report vital signs

Take blood sugar

Clean resident/patient room.

Transport patient.

Record food intake of patient and report results to nurse.

Empty catheter bag.

Rotate bed ridden patient to prevent bed sores.

Set up surgical equipment

Education:

College of Central Florida: Pharmacy Program, classes completed from August 2008 - December 2014 /Status: No degree obtained some college course completed

CTAE-Aug.15, 2011-Dec.17, 2011 Patient Care Assistant program

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