Errol Chin

Dedicated worker who provides excellent customer support through active listening and

problem solving. Earned promotions with every as Tier 2 Installer Support Tech, as well as reaching company goals and metrics

Plantation, FL 33317

ad442r@r.postjobfree.com

+1-786-***-****

• 18-years call center experience in customer service and/technical support

• Ability to handle high call volumes and make sound business decisions in an efficient manner

• PC proficient

• Excellent listening and interpersonal skills

• Excellent communications skills

• Multi-task oriented

• Attention to detail and quality-oriented

• Analytical thinker and problem solver

Authorized to work in the US for any employer

Work Experience

Satellite Installer support tech

Teleperformance - North Lauderdale, FL

November 2004 to Present

Im a Satellite installer support tech, who assists on-site technicians with installation and/or repair satellite products. Typical duties done daily includes troubleshooting problems, maximizing company service, handling customer complaints, answering to questions, respond to chat inquiries. Communication with management regarding escalations. I worked several accounts for Teleperformance including, Sprint Tech support(Subject matter expert), Sprint customer service, 8x8 VoIP Tech Support, and Satellite installer support for Hughes Network Systems.

Education

Sophmore in Liberal Arts

Tallahassee Community College - Tallahassee, FL

January 2000 to June 2003

Liberal arts in Computer Networking

Broward Community College

September 1995 to June 1997

Associate's in Keiser

Keiser University-Ft Lauderdale

Skills

• Microsoft Powerpoint

• Microsoft Office

• VoIP

• Technical Support

Languages

• English - Fluent

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