Customer Service Representative
Resume:
CHERYL HARRISON
Houston, TX *****
**************@*****.***
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Work Experience
Ramp Agent
Swissport - Houston, TX
November 2023 to Present
Perform operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
Streamlined baggage loading process, ensuring timely departure of flights and minimal delays. Assisting in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
Elderly Caregiver
Happier At Home - Houston, TX
November 2023 to February 2024
Cared for the elderly residents quality of life by providing compassionate care and assistance with daily activities.
Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing. Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
Customer Service Representative
Customer Service Representative - Houston, TX
January 2023 to October 2023
Associate Healthcare Management
Collaborated with team members to develop best practices for consistent customer service delivery. Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Exceeded performance metrics consistently, earning recognition as a top performer within the team. Administrative Assistant
Fayetteville State University - Fayetteville, NC
May 2021 to November 2022
Maintained office efficiency by streamlining administrative processes and implementing organizational systems.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Fulfillment Associate
Amazon - Durham, NC
July 2020 to May 2021
Streamlined order processing by implementing efficient picking and packing techniques. Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines. Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks. Customer Service Representative
Accentuate Staffing - Raleigh, NC
December 2019 to February 2020
Developed customer satisfaction by promptly addressing concerns and providing accurate information. Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company website and placing online orders, improving overall user experience.
Patient Registration Representative
PFS Group - Morrisville, NC
June 2018 to December 2019
Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
Contributed to the improvement of departmental workflow through effective collaboration with medical professionals and administrative staff.
Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
Education
High School Diploma
Wake Technical Community College - Raleigh, NC
January 2005 to August 2009
Albany High School
Skills
• Data Entry Account updating
Data Collection Complaint resolution
Scheduling Customer Relations
Information Security Technical Support
Appointment Scheduling Conflict Resolution
• Senior Care
• Load & Unload
Certifications and Licenses
Driver's License
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