Elizabeth Goncharova

818-***-**** • ad441u@r.postjobfree.com

EDUCATION

Fairfax High School, Graduate of 2007 West Hollywood, CA

Santa Monica College Santa Monica, CA Professional Medical Billing and Coding Certification Spring 2018

Associate Degree Spring 2018

Completion of annual HIPAA training Spring 2022

EXPERIENCE

Dr. Nick Grigor & Dr. Boris Neydlin Prof. Dental Group Corp. Los Angeles, CA

Office Manager Assistant; Receptionist Dec.2001-Dec. 2003

Managed overall office activity which included data entry, co-payments collection, and basic receptionist duties such as answering phone calls, printing reports and registering patient’s information. Coordinated with insurance companies such as Denti-cal, Dental PPO and HMO insurance policies, collecting and posting payments, following up on un paid claims.

Dr. Leon R. Peck, DDS, PhD. Oral & Maxillofacial Surgeon Beverly Hills, CA

Front Desk Receptionist Jan. 2004-July 2015

Basic receptionist duties such as answering phone calls, registering patient’s information, data entry, ordering supplies, printed and analyzed reports, and collecting co-payments.

Coordinated closely with Dr. Peck in planning the treatment and estimate for the patients, as well as in verifying their dental and medical benefits.

Gained experience by helping with bills in the accounting department; applied knowledge in Medisoft billing and coding.

Collaborate with insurance companies such as Medicare, Health Maintenance Organizations (HMO) and Preferred Provider Organization (PPO) Plans in verifying the dental and medical benefits for the patients.

Insite Digestive Healthcare Tarzana, CA

Medical Procedure Scheduler, Prior Authorization Specialist

July 2015 – current

Scheduling patient’s appointments for consultations, medical procedures and follow up visits

Communication with other health care professionals about referrals and medical records

Working with Regal/Lakeside/Optum/Blue Cross/Cigna/United Health Care online portal to get prior authorizations for visits and medical procedures

Handling specialty medications/infusions prior authorizations online through Cover My Meds

Verifying patient’s eligibility, coordinating benefits, and facilitating insurance coverage as well as addressing patients concerns regarding authorization and turnaround.

SKILLS

20 + years’ experience in customer relationship management.

Understanding of medical terminology, billing, and coding.

Multitasking.

Expertise in Microsoft office - Word, Excel, Outlook, and Power Point; PC – Windows.

Strong communication skills and fluent in both English and Russian.

Working independently towards established goals and deadlines.

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