Customer Service Supply Chain
Resume:
Tara Maxwell
Covington, KY *****
ad440r@r.postjobfree.com
Professional Summary
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Memory retention
Bill computation
Front-of-house display creation
Warm and Friendly
Supply Restocking
Food Preparation and Safety
Order Taking
Team Collaboration
Point of sale operation
Seating arrangements
Age Verification
Guest Relations Management
Dining area maintenance
Wine pairing
Tableside Service
Menu Memorization
Regulatory Compliance
Cash Handling
Menu presentation
Service prioritization
Inventory Management
Decision-Making
Cleaning and sanitizing
Food and Beverage Upselling
Cleanliness
Courteous Phone Demeanor
Reservation Management
Relationship Management
Food station setup
Cool Under Pressure
Team Player
Food spoilage prevention
Food sales and promotion
Conflict and Complaint Resolution
Performance Improvement
High-volume dining
Bar terminology
Wine service
Upselling techniques
Food Safety Standards
Allergy awareness
Strong multitasking
Adaptable and Flexible
Table Setting
Team Leadership
Complaint resolution
Upselling and Cross Selling
Banquet Coordination
Daily specials memorization
Hospitality service expertise
Payment Processing
Transactions and Cash Handling
Food handling
Food presentation
Beverage Preparation
Ordering Procedures
Special Event Coordination
Item promotion
Food and beverage pairings
Table Monitoring and Turnover
Table Bussing
Order delivery practices
Work History
October 2008 - October 2019
Taco Bell - Cincinnati, OH
Assistant Manager
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Launched quality assurance practices for each phase of development
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Created employee schedules to align coverage with forecasted demands.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Mentored team members to enhance professional development and accountability in workplace.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Identified and communicated customer needs to supply chain capacity and quality teams.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Managed senior-level personnel working in marketing and sales capacities.
Developed strategy to increase sales and drive profits.
Supervised day-to-day operations to meet performance, quality and service expectations.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
December 2019 - July 2021
Close The Loop - New Hebron, MS
Line Leader
Inspected products and machines to maintain quality and efficiency.
Followed daily production schedules for organized and on-time deliveries.
Oversaw logistics and inventory management for storeroom.
Reviewed production schedules and streamlined processes.
Assisted in recruitment efforts to bring on new talent that contributed to overall team success.
Maintained communication across key departments and senior leadership team.
Collaborated with manager on performance-related issues and employee performance reviews.
Assisted in training new employees and implementing procedural changes.
Enhanced team communication by conducting regular meetings, encouraging open dialogue, and providing constructive feedback.
Increased production efficiency by implementing lean manufacturing principles and streamlining processes.
Collaborated with other departments to optimize production workflows.
Made sure that products were produced on time and are of good quality.
Collaborated with management to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
Trained new production staff members on safe and efficient production procedures and proper machine operations.
Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
Developed performance metrics to monitor progress towards goals, allowing for data-driven decision making within the team.
Ensured compliance with industry regulations by staying up-to-date on changes affecting our operations and modifying processes accordingly.
Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
Supervised updating procedures for working documents such as shift reports and handovers.
Maintained accurate records of production data to track progress against targets and inform future planning efforts.
August 2023 - Current
Frishes Big Boy - Turfway KY
Waitress
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Answered customers' questions, recommended items, and recorded order information.
Trained new servers on restaurant policies and procedures.
Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Met with chef to review daily specials and menu changes.
Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Provided timely tableside assistance to guests requiring additional condiments or utensils.
Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
.Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
September 2020 - December 2022
Staffmark - Florence
Call Center Representative
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Processed debit and credit card and electronic check payments.
Sought ways to improve processes and services provided.
Developed and updated databases to handle customer data.
Delivered prompt service to prioritize customer needs.
Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Approved and terminated customer contracts upon request.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Streamlined call flow processes for more efficient response times and increased productivity.
Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Increased efficiency and team productivity by promoting operational best practices.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Cross-trained and provided backup support for organizational leadership.
June 2017 - August 2019
Waffle House - Hebron, KY
Waitress
Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Trained new servers on restaurant policies and procedures.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Answered customers' questions, recommended items, and recorded order information.
Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Provided timely tableside assistance to guests requiring additional condiments or utensils.
September 2022 - July 2023
Red Roof Inn Hotel - Erlanger, KY
Housekeeper
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Returned emptied garbage receptacles to proper locations.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Sorted, laundered and put away various laundry items.
Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Verst Logistics - Hebron, KY
Picker Packer
Planned and scheduled projects and directly performed installations.
Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Completed inventory accounts to keep records current and promote accurate ordering.
Moved cardboard, plastic ties, and other debris from unboxing to trash.
Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Created and enforced detailed organization processes to increase quality and service standards.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
Greeted store customers and discussed needs.
Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Picked and packed order items.
Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Managed timely and effective replacement of damaged or missing products.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Compiled reports of cost factors such as labor, production and equipment.
Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Floyds 711 - Covington, KY
Bartender
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Crafted special drink and cocktail menu items for seasonal offerings.
Prepared garnishes by evenly slicing and pitting fruits.
Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Maintained impeccably clean, attractive and well-stocked bar area.
Completed requisitions to maintain required stock par levels.
Built relationships with vendors to manage orders and negotiate costs.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
Education
Holmes High School Covington, KY
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