Customer Service Administrative Assistant

ANGELA PUCKETT

*** ******** ******, ********, ** 46563 574-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, backed by customer service and healthcare industry experience. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Delivers high quality patient care in accordance with established policies and procedures

Maintains open and effective communication with providers and employees

Typing Speed: 60 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration Medical Billing

Medical Records Management Release of Information Introduction to ICD-10-CM Coding HIPAA Compliance

Anatomy & Physiology Electronic Health Records EHR / EMR Greenway Prime Suite EHR Computer Information Systems

Medical Transcription Office Accounting MS Office / MS Word Medical Laws & Ethics

Pathophysiology for Medical Office Principles of Management

EDUCATION

Ultimate Medical Academy

Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2016

Diploma - Medical Administrative Assistant, 2016

HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Dollar Tree – Plymouth, IN 08/2023 – 04/2024

Retail Cashier/ Customer Service

Interacted with customers in a positive manner and demonstrated a high level of customer service.

Processed retail transactions, accepted payments, answered customer questions, and stocked shelves.

Worked as a team member to ensure customers received the best possible service.

Doctors Neuropsychiatric Hospital – Bremen, IN 03/2023 – 08/2023

Behavioral Health Aide

Implement behavior intervention plans designed by a supervising behavior analyst to assist clients in developing necessary skills and reducing problematic behaviors.

Collect and record data on client behaviors, skills, and progress during sessions to ensure accurate tracking and reporting to supervising professionals

Little Caesars - Plymouth, IN 09/2022 - 03/2023

Crew Member / Customer Service

Perform a variety of tasks including food production and assisting customers.

Take orders, operate cash register, accept payments, and maintain a clean and organized workstation.

Work in a team environment and communicate effectively with managers and co-workers.

McDonald’s - Plymouth, IN 02/2014 – 09/2016

12/2020 – 01/2022

Crew Member / Customer Service

Performed a variety of tasks including food production and assisting customers.

Took orders, operated cash register, accepted payments, and maintained a clean and organized workstation.

Worked in a team environment

Concentrix - Plymouth, IN 06/2020 – 12/2020

Sales and Service Representative / Customer Service - Call Center (Remote)

Supported and provided individualized sales and customer service.

Answered inbound phone calls, responded to customer requests, and documented interactions.

Sold products, placed customer orders in computer system, and resolved complaints.

Teleperformance - Plymouth, IN 03/2016 – 11/2016

Customer Service Representative - Call Center

Used computer to enter data and communicate with clients using Microsoft Outlook.

Answered inbound calls and responded to providers to manage claims and follow up on all inquiries.

Recorded, investigated, and resolved customer concerns according to established procedures.

Home Instead Senior Care - Plymouth, IN 2015 - 2016

Home Health Aide

Changed linens, washed and folded laundry, provided light housekeeping, and assisted with personal care.

Administered prescribed oral medications, under the written direction of physician.

Prepared and served meals to patients according to prescribed diets and took vital signs.

Plymouth Community School - Plymouth, IN 2003 - 2009

Substitute Teaching Aide

Monitored and provided support to special needs students in the classroom and during activities.

Observed student behavior and helped maintained discipline in the classroom.

Assumed all duties of teacher when teacher was absent from classroom.

Life Care - Rochester, IN 2000 - 2001

Nursing Assistant

Assisted residents with activities of daily living, prepared meals, and handled light housekeeping.

Completed logs documenting patient condition and activities.

Communicated effectively with clients, family members, and co-workers.

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