Customer Service, Lab technician

Penny Guttormson

I have over **+ years of diverse work experience. I have worked in

establishing protocol for new Broker/Dealers, worked for an insurance company making complex changes, in sales, customer service, and in a lab. extremely well rounded, detail oriented, used to working with teams, as well as independently, dependable, with an highly adaptable skill set.

861 Waterlily Place

Jensen Beach, FL 34957

701-***-****

*************@*****.***

EXPERIENCE

ADM, Velva, ND — Lab Technician

2009 - 2015

Lab Tech @ QC lab, prepared & tested samples for guaranteed Values established by ADM. Operated QC Laboratory equipment such as Elementar, ICP, GC’s, PH meter, Spectrophotometer, Viscomenter, Total Suspended Solids, Gas Chromatograph, titrants, steam table, with various methodology required for analysis of canola meal, & biodiesel. Analyzed data, relayed any issues to Supervisor in charge of Production. Entered all data online.

Choice Hotels, Int’l, Minot, ND — Customer Relations Aug 2008 - Dec 2008

Worked in a call center assisting clients in making or changing reservations, assisting in billing issues and problem resolutions. Worked within controlled metrics.

Sykes, Minot, ND — Internet-Billing Troubleshooting 2006 - 2008

Worked with Yahoo assisting customers with issues relating to their online experience. Problem solving relating to IT issues, and Billing Issues. Problem Solving, with Customer Solutions, and Satisfaction. SKILLS

Adaptability

Processing/Billing

Customer Service

Detail Oriented

Organization

SOFTWARE

Word, Excel, Office,

LiveMeeting, Publisher,

Outlook, Lotus Notes,

PeopleSoft, ADW, Rightfax,

WISE, Citrix

Various Illustrations,

Insurance Platforms

ING, Minot, ND –Complex Change-Senor Policy Services, M-Liaison

2001-2006

Worked through various systems maintaining client policies, annuities, and assisting Top TIer Agents. Worked on contracting relating to premiums, billing, disbursements, changing contracts through Client Requests. Established new procedures as necessary. Co-Chair of WEN, National site administrator.

Financial Advantage, Minot, ND — Insurance Office Mgr 1993 -1995

Helped establish procedures to run a new office, relating to securities transactions, helped with compliance for Representatives/brokers, aided brokers in obtaining illustrations. Schedules clients, customer service, marketing, made sure Compliance issues were facilitated United Hospital, Grand Forks, ND-Nursing Ass’t

Trinity Hospital, Minot ND- Nursing Student

EDUCATION

Villanova University — Essentials of Project Management Minot State University — Nursing General Courses

Anatomy/Physiology, Med Terminolgy, Chemistry 1, 2 Organic and Bio. St.Cloud State University-General

CERTIFICATIONS

Coursera Medical Billing and Coding Fundamentals

Loma 290 & 280

Magic Training- Proper phone etiquette pertaining to customer loyalty Series 6-Relating to Securities

Life, Health Insurance License

Dale Carnegie, Tom Hopkins, Brand You, Team Dynamics, Six Sigma Methodology, Online ICD-9-CM classes

.

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