Johnny Innocent

**** ******* ** **** *** **

Orlando Florida, 32807

561-***-****

ad43z8@r.postjobfree.com

Over 18 years of experience in retail management with progressive responsibility

Provide excellent customer service at all times, going beyond the expectations stores

Effective at following up with team to meet deadlines while multitasking in a busy environment

EDUCATION

South University, Royal Palm Beach, FL 05/15/ 2007-12/18/2011

Bachelor in Business Administration

EXPERIENCE

Walmart Orlando FL 08/2017- Present

Assistant Store Manager (Fresh area, GM/ Consumables, Backroom/Front-End, Overnight, Home and Fashion)

Completing deposits and ensuring cash shortages are documented

Coach and develop associates throughout the store as needed

Address customer concerns quickly and efficiently

Operate cash registers when needed to reduce customer wait times

Meet specific growth and sales goals as established by upper management

Work directly with loss prevention to help reduce shrink

Assist the store manager with specific tasks as directed

Assist store Manager in daily operations of store with $110M and plus in annual revenue.

Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; request store maintenance when required

Interact with vendors to order ad, seasonal, and basic merchandise for the store to prevent out-of-stock, maintain sales, and customer’s satisfaction.

Execute weekly sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise

Prepare the store for physical inventory by ensuring merchandise on the sales floor and in the stock room is in order and easy to access

Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.

Dollar General 05/2016- 08/17/2017

Store Manager Clearwater FL

Recruited, selected and retained qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.

Provided proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.

Made recommendations regarding employee pay rate and advancement.

Communicated performance, conducted and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.

Ensured that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.

Evaluated operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.

Ordered to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.

Facilitated the efficient staging, stocking and storage of merchandise by following defined company work processes.

Ensured that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.

Maintained accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.

Ensured the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.

Provided superior customer service leadership.

Maintained a clean, well-organized store; facilitate a safe and secure working and shopping environment.

Ensured that store is adequately equipped with tools necessary to perform required tasks.

Followed company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.

Completed all paperwork and documentation according to guidelines and deadlines.

Wal-Mart (neighborhood Market), Dunedin Florida 02/15-05/2016

Assistant Store Manager (overnight)

Assisted store Manager in daily operations of store with $80M in annual revenue.

Assist the Store Manager with the operation of the retail store including lead associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience. Sale with DotCom Index 104.2% (store goal of 98%). Customer satisfaction/ Fast/Friendly Index 100.23% (goal of 98%)

Assisted with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; request store maintenance when required

Interacted with vendors to order ad, seasonal, and basic merchandise for the store to prevent out-of-stock, maintain sales, and customer’s satisfaction.

Executed weekly sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise

Prepared the store for physical inventory by ensuring merchandise on the sales floor and in the stock room is in order and easy to access, Baseline 1.99%, Vs Actual 1.34%

Ensured that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.

Human Resources responsibilities of staffing, coaching for improvement, hiring, firing, interviewing, training and talent development, and performance evaluations.

Wal-Mart, Winchester Kentucky 09/14-02/15

Assistant Store Manager (Overnight)

Assisted the store Manager in daily operations of store with $120M in annual revenue

Oversaw Appeal/home-lines for 1 month

Oversaw over 120 associates, help other managers scheduling, planning to meet business goal

Assigned the responsibilities of mentoring management trainees, conducting orientation and assigning schedules to effectively maximize weekly training goals

Provided Prompt, courteous customer service and professionally resolve customer, maintained Customer Tracking Experience at 97.05% (company expectation is 90%)

Assisted with recruiting, hiring, training, motivating and counseling of associates

Scheduled, and completed all performance evaluations of sales associates in departments assigned to me including hourly management.

Ensured continuous flow of merchandise from stock room to sales floor with in an acceptable time frame in order to maximize daily sales, conducting audits of departments of responsibility regularly to ensure company standards are met and partnering with department supervisor to offer assistance or advice to effectively resolve issues.

Responsible for conducting weekly store audit and reporting results to store manager and partnering with management team to develop an action plan to correct areas of opportunity.

Reviewed sales reports to track performance of departments to identify areas with opportunity, track the effect of possible moves or merchandising presentation decisions recently made in the department.

Wal-Mart, Congress and Lake Park, FL 2/2013- 06/14

Assistant Store Manager (Entertainment, Fresh, and Overnight)

Assisted store Manager in daily operations of store with $100 plus Million in annual revenue

Drove sales, and financial performance in both entertainment/ fresh area

Oversaw overnight shift for more three months while overnight assistant manager was on leave

Supervision of store; scheduling, merchandising and planning, customer service.

Human Resources responsibilities of staffing, coaching for improvement, hiring, firing, interviewing, training and talent development, performance evaluations, determining staffing needs, processing payroll forms and records, preparing leave of absence forms, benefits training and proper processing of confidential forms.

Oversaw over 90 associates

Cash management; including preparing deposits, loans, and ensuring proper storage and security of monies, tracking daily cash reports

Held meeting with hourly associates on daily basis, helped other areas in the store to meet business needs, managed to keep customer tracking experience at 98%

Promoted three associates to Department Manager position, also promoted a Department Manager associate to an Assistant trainee program

Wal-Mart, Jupiter and West Palm Beach, FL 2/2011-3/2012

Zone Merchandise Supervisor Fashion, Home, Operation, & Inventory (Backroom)

Assisted in driving the achievement of financial goals in multiple departments

Hired, recruited, trained, coached, and evaluated employees

Oversaw merchandising plans in the all areas

Department Manager 8/2010-2/2011

Supervised 4 departments: hardware, sporting goods, automotive, and paint

Oversaw 6 employees, including delegating responsibilities and providing motivation

Ensured that departments are safe, clean, and easy to shop

Responsible for placing merchandise in relation to corporate floor plans

Increased sales by providing excellent customer service

Responsible for overseeing inventory and ensuring merchandise is available for customers

Chosen by upper management to attend shareholder meeting at Corporate Office

Customer Service Manager 8/2008-8/2010

Responsible for Customer Service Desk, cashiers, money center, and all registers

High level of responsibility for cash, check, and credit card transactions

Supervised over 100 cashiers

Balanced registered at close of business, and verified over/under in drawers

Researched receipts for customer returns and provided efficient and professional service

Part-time Cashier 8/2007-8/2008

Processed a high volume of transactions efficiently and ethically

Provided excellent customer service

Cashier of the Month Recipient

Target, Boynton Beach, FL 4/2007-7/2007

Cashier

Provided friendly and rapid service at the cash register

Sold credit card applications to customers in order to save money on their transactions

99 Cent Stuff, Boynton Beach, FL 05/2001-06/2007

Produce Department Manager

Provided excellent customer service by greeting, smiling, thanking and providing service to all customers.

Responsible for ordering product to maintain stock levels, Placed produce, dairy, vegetable and grocery orders daily.

Managed and supervised staff, coordinated schedules and enforced Company policies by negotiating conflicts in a fair but firm manner.

Assisted in controlling shrinkage by monitoring staff and customers.

LANGUAGE SKILLS

Fluent in English, Creole, and French

SOFTWARE SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, 10-Key, Smart System, Wire

Contact this candidate