Stephene Westfall

Customer service, Nursing Assistant, Dispatching, Office assistant

Dover, OH 44622

ad43z7@r.postjobfree.com

330-***-****

I’m a hard working person. Most of the time I work overtime. I’m easy to get along with and very friendly. I don’t give up on my work I stick to it and make sure it’s done right. I have a lot of patients. To where I’m able to work with difficult situations. I’m always ready to learn more about my job to be able to move up in my work place.

Willing to relocate: Anywhere

Work Experience

Manager Assistant

Union Metal Industries Corp. - Canton, OH

October 2020 to Present

I assist the department and warehouse manager. I help issues material track down orders and help receive. The work with Epicor to keep track of all orders and stock jobs.

• Generated revenue reports

• Assured excellent customer experience at all times

• Handled day-to-day operations

Dispatcher/Customer Service

Liberty Tire - Minerva, OH

January 2020 to March 2020

Answering phones, a lot of Computer entry miles for each truck how many tires they picked up, checking their work making sure everything was right for billing. Running scale when needed. Calling customers to set up pick ups for the drivers.

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Performed data entry for orders, customer information and shipments

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

Dispatcher/Customer Service

Valley Trucking - Canton, OH

May 2019 to September 2019

Working with truck drivers schedule in their loads putting their hours in and booking loads with customers

• Assisted customers with a warm and professional attitude

• Processed customer transactions

• Assisted customers with questions

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Assisted with technical support duties

• Performed data entry for customer information, orders, and shipments STNA/CNA

Oak point nursing and rehab - Baltic, OH

October 2008 to April 2019

• Taking care of patients Computer documenting vital signs CSR - Customer Service Representative

Peoples services - Canton, OH

November 2015 to August 2017

I worked in the office answering phones talking to customers some billing put in orders verifying orders making bills of lading signing Truck drives in and out calling trucks in for pickups placing orders to be pulled for customers keeping track of inventory assisting manager When wasn’t available pretty much a little of everything there

• Performed data entry for customer information, shipments, and orders

• Managed client records

• Set up client appointments

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from customers and clients

• Resolved customer information and complaints

• Responded to claim inquiries

• Responsible for tracking and maintaining inventory

• Responsible for cashier duties

• Handled online orders and credit card transactions

• Helping with watching over temps as they came in for job. Education

Other

High school in Nursing

Thompson educational direct - Dover, OH

Skills

• Home Health

• Stna (10+ years)

• Customer Service (10+ years)

• Secretary (3 years)

• Managers assistant (3 years)

• Supervisor (3 years)

• Customer Support

• Customer Care

• CSR

• Office Administration (3 years)

• Logistics (3 years)

• Dispatch (3 years)

• Word Processing

• Excel

• Microsoft Word

• Microsoft Outlook

• Time Management

• Microsoft Excel

• Warehouse Experience

Certifications and Licenses

Nursing Assistant

August 2008 to December 2022

State Tested Nursing Assistant

Assessments

Management & Leadership Skills: Impact & Influence — Proficient January 2019

Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.

Full results: Proficient

Management & Leadership Skills: Planning & Execution — Proficient January 2019

Measures a candidate's ability to effectively plan and manage resources to accomplish organizational goals.

Full results: Proficient

Customer Focus & Orientation — Proficient

May 2019

Responding to customer situations with sensitivity. Full results: Proficient

Scheduling — Proficient

October 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Office Manager — Proficient

July 2020

Scheduling and budgeting

Full results: Proficient

Warehouse Shift Leader — Expert

July 2020

Supervising warehouse staff and maintaining safety and security standards Full results: Expert

Administrative Assistant/Receptionist — Highly Proficient August 2020

Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient

Home Health Aide Skills — Expert

October 2020

Providing care to patients in a home setting

Full results: Expert

Medical Receptionist Skills — Highly Proficient

October 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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