Amy Webb

Cell: 904-***-**** ad43xd@r.postjobfree.com

Profile

Highly motivated and looking to advance to a new, challenging opportunity. Successful as project leader and looked to as a subject matter expert by both team members and business liaisons in former Information Security role.

Key Skills

Excellent project management and organizational skills

Team player

Highly motivated self-starter

Works proficiently with minimal direction

Excellent customer service skills

Creates strong partnerships

Communicates effectively with all levels

Extensive ability to multi-task and prioritize accordingly

Proactive and forward thinking

Experience

Information Security Experience:

At the request of Management, served as Team Lead for Information Security in addition to primary job responsibilities. This role includes but is not limited to: daily monitoring of the Life Team’s ACD phone stats and work load; weekly reporting of ACD results; and monthly Quality Review reports for all business units.

Proficient in systems administration including, but not limited to, RACF, Active Directory, UNIX/SQL, ITIM, Business Objects and Citrix.

Understands the importance of maintaining confidentiality – work with financial banking applications for high profile companies such as JPMorgan, Bank of America and Federal Reserve.

Excellent organizational skills – managing multiple projects in addition to daily work responsibilities.

Provide support for major system releases, requiring extensive knowledge of all security applications, troubleshooting skills and the ability to think outside the box to obtain resolution.

Serve as a resource for the team with questions and assistance on difficult requests.

Provide guidance and assistance to technical and non-technical business partners.

Administrative Experience:

Served as Administrative Assistant for approximately 300 Customer Service associates, and directly supported the Customer Service Office management staff. Duties included, but not limited to:

oMaintenance of divisional and personnel files.

oScheduling meeting, taking phone calls and daily management of managers’ calendars and email.

oInput associate attendance, overtime hours, part-time hours, and resolved any payroll issues.

oCoordinated supplies for the Call Center associates. This included monitoring and maintaining, ordering and distribution.

oAssisted management with coordination of special projects, such as employee recognition events and mandatory associate training classes.

oAssisted Work Force Management, area responsible for cross-site day to day facilitation and forecasting of Call Centers with 1000+ associates.

Professional Accomplishments

Vendor Relationship Management

Selected as lead for significant key vendor access projects including the initial start-up and build out of access requirements for new vendor sites (both domestic and international) and functions, across business units.

Provide core and after hours support to Service Provider Governance (the Prudential vendor relationship management team for vendors).

CSO Support

Partnered with the (CSO) Customer Service Office support group on major projects and releases, requiring coordination with multiple business partners. Projects include Lotus Notes upgrades, CSO Desktop to Citrix conversions, and staged releases for company-wide systems upgrades.

Considered a SME resource for troubleshooting CSO issues.

Risk Management Move

Coordinated move of Risk Management from (CTM) Corporate Technology Management to (FM) Financial Management business group.

Managed detailed project plan to ensure each task was completed in accordance with identified timeline.

Assigned and coordinated tasks amongst team members.

Established communication methodology to ensure executives were kept apprised of the progress achieved each week.

Work History

2019-2021

Cashier

Circle K

2019-2020

Cashier

Shep’s Discount

2017-2019

Cashier

Walmart

2016-2017

Office Manager

Couriers Express

2015-2016

Outbound Calls

Save a Child Charity

2013 - 2014

System Security Specialist

Blue Cross Blue Shield, Jacksonville, FL

2010 - 2013

Information Security Specialist

Prudential, Jacksonville, FL

2004 – 2010

Sr. Information Security Associate

Prudential, Jacksonville, FL

2001 – 2004

Information Security Associate

Prudential, Jacksonville, FL

1997 - 2001

Administrative Assistant /

Sr Administrative Assistant

Prudential, Jacksonville, FL

1996 - 1997

Service Assistant

Prudential, Jacksonville, FL

Education and Training

Excelling as a First Time Manager Seminar

Excelling as a Team Leader Seminar

How to Become a Better Communicator Seminar

Standard Operating Procedure (SOP) Writing Class

Providing Professional Customer Service Workshop

Getting Things Done (David Allen) seminars

Contact this candidate